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New User

New to selling tickets - barcode won't scan

So I bought parking passes for an Iowa football game through the University website.  I set up a Stubhub account, listed the parking pass, it sold quickly and I can't scan the barcode from the mobile parking pass I have in my Apple Wallet.  I get a message "There was a problem while processing your request. Please try again"


I did not use the University website Stubhub portal to sell the tickets as I was not aware how that worked.  


When I look at my Stubhub "Sales" page, I have an Order number, delivery Status says "Delivered" but under Tickets in Hand, it says "Not in hand"


How do I get this parking pass barcode uploaded or is this transaction already complete?