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New User

Order was Cancelled, Tickets still going to Buyer

After a long, headache of an issue dealing with a mistake with an order, StubHub was able to cancel my order. I received information that the package with my tickets was rerouted back to my home address. However, when I type in the tracking number into UPS, it still lists the buyer's address as the "Ship To" location. 

 

What do I do now? If this guy gets these tickets, he now has no incentive to send them back. The order is cancelled, so he doesn't have to pay. He'll keep my tickets for free. 

 

Thanks in advance!

1 REPLY 1
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StubHub Alumni (Retired)

Re: Order was Cancelled, Tickets still going to Buyer

Hey @DaNorris1221! Sorry for the confusion. I will send you a private message so we can review the order further.

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