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Cs1
Backup Singer

Payment rejected by bank

So I entered in my direct banking info as I called royal bank and they confirmed my account can receive funds in usd. But now my payment says it was rejected by the bank. What’s my next step?
3 REPLIES 3
Moderator

Re: Payment rejected by bank

A payment rejection can mean one of two things; either the direct deposit credentials entered are invalid and need to be entered again or the account is rejecting the funds directly so, you would need to switch to a PayPal method of payment. We'd be happy to pull your account details and see what we can do to help! Sending you a private message now, @Cs1

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New User

Re: Payment rejected by bank

Hi I'm having the same problem with my direct deposit being rejected by the bank. I bank with CIBC in Canada but I'm being paid for the tickets in US dollars. Not sure if that's causing the problem. Who should I contact for assistance? 

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Moderator

Re: Payment rejected by bank

Hey there, @awalker, I'm sorry to hear about the issues with your payment method! I'll be happy to help. I'll send you a PM to get your account details and we can go over this together. 

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