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Cs1
Team Mascot

Payment rejected by bank

So I entered in my direct banking info as I called royal bank and they confirmed my account can receive funds in usd. But now my payment says it was rejected by the bank. What’s my next step?
1 REPLY 1
Moderator

Re: Payment rejected by bank

A payment rejection can mean one of two things; either the direct deposit credentials entered are invalid and need to be entered again or the account is rejecting the funds directly so, you would need to switch to a PayPal method of payment. We'd be happy to pull your account details and see what we can do to help! Sending you a private message now, @Cs1

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