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Selling account keeps resetting

So I sold a few months ago tickets to the Iron Maiden show in Tampa this past october 27th. I got an email saying I had to change my account information like 2 days after the show so I did. The problem is every time I do it, next day the account info for my payment is gone! I was trying with Bank of America so now I tried with Paypal instead…any ideas? It is very frustrating because it has been more than 8 business days and I still haven’t got paid.
Community Log-In Changes May 1st
We are changing the way you register and sign-in to the StubHub Community. After the switch, you will enter the email address you use to access the community in order to reset your password. You will enter your community username and new password and done!

Read about the changes here