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crackie
Team Mascot

Shipping Label Won't Print

I cannot get a label to print.  Tried several browsers and devices.  Seems a label was never generated by StubHub per the browser content below. 

 

 

This XML file does not appear to have any style information associated with it. The document tree is shown below.
<error>
<code>fulfillment.shipping.shippinglabel.noLabelFound</code>
<description>No shipping label found for this order</description>
<requestId/>
<data>
<entry>
<key>orderId</key>
<value>268003152</value>
</entry>
</data>
</error>

9 REPLIES 9
agrandstaff
Stagehand

Re: Shipping Label Won't Print

I am having the same problem. the customer support number doesn't even connect you with a person. So annoying.

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ilsealejo
Rookie

Re: Shipping Label Won't Print

I'm also experiencing this! I'm waiting on the call line!

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Glenneg
Team Mascot

Re: Shipping Label Won't Print

Same issue here. No shipping label available. Waiting on hold. Same thing happened yesterday and I kept trying to generate the label - eventually it worked....

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Glenneg
Team Mascot

Re: Shipping Label Won't Print

How can we ship the tickets without a label? Call customer service, wait on hold for hours, request UPS to send a label, wait. How much is StubHub paying US for OUR extra HOURS invested in the process?

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ted5
Stagehand

Re: Shipping Label Won't Print

same here! let me know if anyone finds a solution to this. @TeamStubHub 

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ted5
Stagehand

Re: Shipping Label Won't Print

stubhub sent me a ups label after I sent a private message to @TeamStubHub 

I used the label and my tickets were delivered this morning 

Unfortunately, the tickets are still listed as "unshipped"

 

I will call them again but my god, this has been a nightmare. Ive never sold with stubhub before and this took 4 total calls to customer help and counting 

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ilsealejo
Rookie

Re: Shipping Label Won't Print

I called support, they told me that UPS will reach out to me and generate the label. 

 

If it doesnt happen on time, they told me they will re fund the sale to the buyer and to me, so I will still get the money as if I sold it. 

 

I hope UPS reaches out soon. 

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crackie
Team Mascot

Re: Shipping Label Won't Print

I have a call into StubHub support.  Will report back what they say as well.

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crackie
Team Mascot

Re: Shipping Label Won't Print

StubHub support said same...they will contact UPS and UPS will email a label by end of day.

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