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It brings up the send to friend box but when you select the tickets it says error do you want to retry? Then says these tickets aren't transferable?
Waterboy

Re: Ticketmaster won't let me transfer tickets

can you please send me the information i want to sell shawn mendes concert tickets and wont let me transfer

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Moderator

Re: Ticketmaster won't let me transfer tickets

@Larakrae We will send you a private message to see what needs to happen to fulfill the order!

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New User

Re: Ticketmaster won't let me transfer tickets

Hi,

 

I'm also having this issue, but I am able to download the PDF. Is it possible to send the buyer the PDF?

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Moderator

Re: Ticketmaster won't let me transfer tickets

@ARoll - Happy to help you as well. I'll send a private message to you in a moment so we can figure this out. Thanks! 

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Team Mascot

Re: Ticketmaster won't let me transfer tickets

I'm having the exact same issue - I can't get the transfer to work in Ticketmaster.  I e-mailed the ticket to the buyer, and I haven't been able to get through to Stubhub customer service chat to find out if that's ok.  (When I posted the tickets for sale, instant download was not an option, only mobile transfer.  I think maybe that was an error.)

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Moderator

Re: Ticketmaster won't let me transfer tickets

@dknowlton001 - I can help with this and see what we can review/help on. A PM is on the way to you! Thanks. Smiley Happy

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Waterboy

Re: Ticketmaster won't let me transfer tickets

How do you email the tickets
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Moderator

Re: Ticketmaster won't let me transfer tickets

@Smirand1090 - If the tickets you have are mobile transfer tickets, then we'll give you the buyer's info to complete the transfer thru the primary. If you have any other method of delivery, then emailing the tickets wouldn't be an option. Send any of our moderators a private message if you have a sale that needs to be fulfilled. We'll be glad to see what you need to do exactly. Be sure to include your email address, zip/postal code, and order number so we can verify you right away! 

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New User

Re: Ticketmaster won't let me transfer tickets

I need help, I sold 2 tickets and need to transfer them to the buyer, but I can't find the ticket claim link

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Moderator

Re: Ticketmaster won't let me transfer tickets

@John3, I'll send you a private message in just a moment to figure out what is going on. Thanks for reaching out! 

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