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Unpaid sale

hi its been more than a month since the event and i have not been paid. entered correct bank details, even screen recorded for proof. stubhub kept telling me that payment was processed successfully and only after chasing for countless weeks, they updated me that it bounced back. up till now, entered a different bank account and they still have not reissued my payment. not sure how long they want to go back and forth on my payment.
Community Log-In Changes May 1st
We are changing the way you register and sign-in to the StubHub Community. After the switch, you will enter the email address you use to access the community in order to reset your password. You will enter your community username and new password and done!

Read about the changes here