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Bloodrose
Rookie

BTS: Refund

When calling stubhub did anyone else’s call seem spotty because when I called the sound kept going in and out and I could not understand what it was saying.
2 REPLIES 2
pepperwong
Umpire

Re: BTS: Refund

I called today around 3PM Eastern time zone  & finally got a rep on line around 5:30 PM. Ugh... infuraiting that Stubhub made their customers wait that long. I am sure many people are discouraged by the long wait & hung up or just simply decided to keep the credit instead of going thru this ridiculous near 3 hr long wait to get their refund processed. And I get it, this is hurting Stubhub's bottom-line! It is not in their best interest to pick up our calls& process the refund.  Anyway, I could hear  the rep fine & was able to process the refund.  Good luck. 

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pepperwong
Umpire

Re: BTS: Refund

I was told the refund would take 30 days to appear on your Credit card statement/bank. 

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