I called today around 3PM Eastern time zone & finally got a rep on line around 5:30 PM. Ugh... infuraiting that Stubhub made their customers wait that long. I am sure many people are discouraged by the long wait & hung up or just simply decided to keep the credit instead of going thru this ridiculous near 3 hr long wait to get their refund processed. And I get it, this is hurting Stubhub's bottom-line! It is not in their best interest to pick up our calls& process the refund. Anyway, I could hear the rep fine & was able to process the refund. Good luck.