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phillip1116
Stagehand

Seller fees increased to 13% from 10%

Up until last week or so, all my listings had 10% seller fees. Starting from last week I started seeing 13% seller fee on one of the most recent listings, and ever since then all the new listings I create shows 13% seller fees. Used the customer service chat option to ask about it and the agent said seller fees have always varied from 8%~17% based on the event. This is not true because up until last week, the seller fees have been 10% on every single listings I sold. Also some listings that I created a few weeks ago (that havent been sold yet) still shows a payout of 10% seller fees when I go to my listings page, but when I try to create a new listing for the same exact event the seller fee for the new listing equals to 13%. So it is definitely not based on the event type. 

1 Solution

Accepted Solutions
Moderator Moderator
Moderator

Re: Seller fees increased to 13% from 10%

Sorry for any confusion there. This is a fairly recent change that we have made on the fee structure. You are correct, it used to be 10% but now can vary anywhere from 10%-15%.  Many factors go into how this fee is calculated including but not limited to the specific event, venue, or seats.

128 Comments
Moderator Moderator
Moderator

Re: Seller fees increased to 13% from 10%

Sorry for any confusion there. This is a fairly recent change that we have made on the fee structure. You are correct, it used to be 10% but now can vary anywhere from 10%-15%.  Many factors go into how this fee is calculated including but not limited to the specific event, venue, or seats.

phillip1116
Stagehand

Re: Seller fees increased to 13% from 10%

Thank you for your answer Paul.

 

You said seller fees can vary based on the event and venue, then can I ask for the reason why one listing for the same event/venue had a different seller fee percetange than the other listing? They were for the same exact event (date,time,place). Thank you.

Moderator Moderator
Moderator

Re: Seller fees increased to 13% from 10%

That is a great question. Were they listed at the same time? Unfortunately, I couldn't get as granular as you'd probably like because our events team is solely responsible for those details and I wouldn't have that info. However, the change was made fairly recently, so if you had listings created before the change, some may still be at the original flat fee rate while others are now reflecting the recent rate change.

OMT11
Rookie

Re: Seller fees increased to 13% from 10%

My fees increased from 10% to 15%. I listed some tickets to an event at 15% fee and my friend who has sold less tickets than me listed tickets to same event at 10% fee. That doesn’t make any sense.
stonesandrew
New User

Re: Seller fees increased to 13% from 10%

hi paul.  did stubhub send out an email regarding this to its sellers?  or did it just try to slip it past them hoping people wouldn't notice.  

dmsirton
New User

Re: Seller fees increased to 13% from 10%

Definitely didn't send out an email. I'm annoyed they increased prices but annoyed has turned into anger know they made no effort to communicate it to sellers. Brutal.

pfontoura
Stagehand

Selling Fees

Has anyone else ntoice "variable fees" lately?  I jsut listed tickets and am being charged 15% instead of the normal 10%.  Was told they're "testing variable fees" up to 17%....So this seems super shady..

 

SeatInsiders
Stagehand

Re: Seller fees increased to 13% from 10%

This is terrible if true. We will be marking up our inventory if we find any changes in our seller fees. Another poor decision by SH leadership. 

crepesofwrath
Stagehand

Re: Seller fees increased to 13% from 10%

My fees have always been 10%, except today when they went up to 15%. The response I got from chat support about this would be hilarious if it didn't mean I have no idea what my fees are going to be for any given event. A portion of the chat:

 

Rep: Well its something we dont have control of, its randomly done by the site 

Me: It can't possibly be done randomly. 

Me: selling tickets isn't the lottery

Rep: I get what your saying and understand how you feel but that how the tickets are being sold now and that the range as well

Rep:  We have no way to scale it or choose who gets what, the site randomly choose the sell fee

 

This is absurd.