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Value Indicator

I have floor tickets listed for The Jonas Brothers at Barclay’s Center in November at below face value, and yet the value meter is showing them as the lowest value for money, while seats in most non-floor sections priced at higher than face value are being shown as the best value. Just curious to know how the algorithm is calculated, as this seems deceptive to both buyers and sellers.
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Moderator

Re: Value Indicator

@KK5189 That is a great question. The calculations for seat value are done based on historical venue data for seat values which do change from show to show. Our technical team does it's very best to constantly update the data to ensure that the best value is accurate, but for buyers and sellers, we would always suggest listing/buying at a price you're comfortable with. So in that respect @ticketmvp is correct, the value is somewhat subjective, we're just providing the results of the historical data to help make the decision.

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4 REPLIES 4
Goalie

Re: Value Indicator

The StubHub algorithm is a mystery to many and does not make sense for many events. Personally, I wish StubHub would do away with the value of listings. No one can truly say what is a better value than another listing. It is really subjective and not really as useful as it could be.

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Moderator

Re: Value Indicator

@KK5189 That is a great question. The calculations for seat value are done based on historical venue data for seat values which do change from show to show. Our technical team does it's very best to constantly update the data to ensure that the best value is accurate, but for buyers and sellers, we would always suggest listing/buying at a price you're comfortable with. So in that respect @ticketmvp is correct, the value is somewhat subjective, we're just providing the results of the historical data to help make the decision.

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Rookie

Re: Value Indicator

Hi Paul. Similarly, I have 4 tickets listed for sale which are showing two bars for the value. I think the glitch in the system, is that if they're not registering properly due to the algorithm doesn't work when the quality of the tickets is so high (in my case ON FIELD for a soccer match) that there's insufficient data to rate anything other two value bars. I've tried every price just to see if the value changes, and it does not. That's the clue, that a human set of eyes should look and will realize that the rating is in error. The face value of the tickets was over 3 times higher all others, as they are by far the most sought after seats in the stadium.

 

Perhaps at least a statement like "unable to determine value" or some other such statement when the value rating is obviously incorrect due to insufficient data, algorithms.  The event is tomorrow, so they will obviously not sell. Unfortunately, I may have to go to Ticketmaster in this case. Thanks...

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Moderator

Re: Value Indicator

Hey @tusrdu, we really appreciate your feedback on this as it helps us in making decisions to further improve our site. I'll make sure to pass this along to the proper team to consider when updating features like this on our site. Thank you!

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