Updated March 24, 2020
Dear StubHub Community -
Like all of us here at StubHub, I know that you are a fan of live experiences, whether it be sports, concerts, theatre or comedy. The current state of affairs – specifically the evolving situation due to COVID-19 (the novel coronavirus) – has likely led to questions about what happens if an event gets canceled or postponed.
I want to assure you that StubHub’s FanProtect Guarantee protects every purchase – the ticket you’ve purchased on our site will get you into the event or your money back. And StubHub’s award-winning customer service is on standby to help with any issues or concerns.
If an event is canceled, you do not have to do anything. We will contact you. We are working with event organizers, leagues and partners around the world and will notify you by email as quickly as we can.
Additionally, the terms and conditions in StubHub’s buyer policy guarantee a full refund if an event is canceled. Given the unique circumstance surrounding coronavirus, we’re offering an alternative option: if an event is canceled, you have the option to receive a StubHub coupon, valued at 120% of your original purchase, so you can enjoy an event of your choosing in the future. Our FAQ below has more info about these policies.
We understand that this is a challenging time and are here to answer any questions you may have.
Sukhinder Singh Cassidy
President of StubHub