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Community Manager

StubHub Community Guidelines

Welcome to the StubHub Community!


The mission of this online community is to provide a peer-to-peer and direct support channel for both Buyers and Sellers on StubHub.  It is a place to exchange ideas, tips how to’s, techniques, and where our customers can quickly find a solution to their question.  We hope you find these forums to be a valuable resource and we look forward to your participation.


Please be sure to review the guidelines below prior to posting. If you have any questions or concerns please feel free to post in our Suggestions board or ask one of our Moderators!



  1. Be respectful.
    Respect people's time and attention by asking well-thought-out questions and sharing what you've learned so far in your use of the site. Respect people as individuals by keeping your tone positive and your comments constructive.


  1. Be relevant.
    Make sure your contributions are relevant to the mission of the community and to the specific discussion style and topic where you post. Users comments should be based on prior use of the site and what the user believes to be valid/accurate. Please do not post duplicate messages in different areas of the community to avoid fragmenting discussion. If you have a new question, start a new thread rather than interrupting a conversation.


  1. Keep your word.
    Don't post anything that would violate any contractual agreements (copyright, trade secret or otherwise), our User Agreement ( or another person’s rights. That includes images too. Don’t copy content and only include content that is your own or that you have the right to post. Sellers are not allowed to sell via the StubHub Community and are not allowed to contact buyers as stated in our user agreement.


  1. Protect privacy - yours and others'.
    Don't share anything about yourself that you would not want to see on a road-side billboard. Don’t post personal information-your own or anyone else's-including contact information, phone numbers, address, credit card, social security numbers, passwords or any content that you receive in one-to-one communications without the author's consent.


  1. Remember, this is user-generated content.
    You'll find plenty of good advice here, but remember that your situation may vary from that of the individual sharing a solution. We do our best to review the content so that it is accurate, but we cannot guarantee that the advice you find here is correct. Apply the same good judgment here that you would apply to information anywhere on the Internet. And, if you have questions ask our Moderators.


  1. Don’t post controversial content
    This includes anything defamatory, obscene, pornographic, indecent, lewd, harassing, threatening, harmful, abusive, inflammatory, discriminatory or otherwise objectionable to third parties. Any post that is harmful to the StubHub brand or objectionable to being useful in the Community can be removed. 


  1. Avoid spam
    Please refrain from promoting third party services, products, websites or other organizations that would constitute any form of unauthorized solicitation.


  1. Only create one account
    Do not create additional accounts to avoid the posting limits.

By using these forums, you agree to follow these Community Guidelines and our User Agreement and Privacy Policy. We thank you, and your fellow community members thank you.



The StubHub Logo and StubHub Employees

You will notice that some community members have a StubHub logo next to their names small_shlogo_teal.png this means they are StubHub employees.

Like you, they are members of the StubHub community, and we encourage them to share their knowledge and opinions here.


Feedback & Ideas


We want this to be the best community it can possibly be - so let us know what you think, or how we can help improve your experience on the StubHub Community by visiting our suggestions forum (StubHub Community Suggestion Board)



Flag inappropriate content for review


If you recognize any violation of these guidelines, please notify us within the community by choosing "Report Inappropriate Content" from the message's Options menu and let us know why you feel the content is inappropriate.


StubHub reserves the right to edit, modify or remove any content on the forum at any time for any reason without prior notice. Unless explicitly stated, the content is based on the views of the StubHub Community members and not StubHub. So, we cannot guaranty that any of the information on the forums is accurate and we do not endorse any of the views expressed.

Community Log-In Changes May 1st