StubHub Community

Because none of the games have actually been canceled yet, we can't speculate on what the season will look like when it picks up. So, unfortunately, we can't say for sure which games will be canceled and which games will be played.    As far as the coupons are concerned, we have had to make some changes to our policies in the face of our current global situation. We are dealing with an unprecedented situation and we are doing the best we can to take care of each customer while still maintaining business viability. ... View more

@mustangsherri In looking at the primary vendor site, it doesn't appear that the show has been canceled. Our events team does monitor these sites for all updates and once we're able to confirm a new date or cancellation, you will definitely receive an email. Just hang onto the tickets and we'll get you the necessary details as soon as we can.      ... View more

My apologies. You are correct, currently, for all canceled events buyers will receive a credit for them to use toward another event of their choice. I'll send you a private message to go over the order specifics with you.  ... View more

Thank you so much for reaching out on this. I'm happy to provide a little more detail on that for you. Having a game postponed or suspended isn't the same as a game being canceled outright and our policy on that has not changed. In the event that a game is postponed for a later date, your tickets will still be valid for you to use at that later date. If for any reason, you are unable to attend that rescheduled date, you can relist and sell the tickets on the site to recoup the cost. In most cases, we can offer some assistance and waive the selling fee for you. If you aren't able to attend the game, send a private message to me or any other moderator here on the community and we'll help you get that waived. ... View more

@JoelS Thank you so much for the details and while it's definitely better to be safe, I'm so sorry to hear your event was canceled. I'll send the details over to our events team now and you'll receive an email once that event has been switched over on our end. Thanks again for reaching out about this and stay safe out there! ... View more

@ScoobyMan12 Our events team is monitoring for rescheduled/canceled events at this time. If the event that you purchased falls in either of those categories, you'll get an email from our events team within the next few days. If your estimated delivery date has passed, you can send a private message to me or any one of our moderators here and we can go over the details with you.  Also, if the event is postponed that can affect the delivery date.     https://stubhub.community/t5/notes/composepage ... View more

So sorry for the trouble. We're working on getting those out as quickly as possible. The good news is that once you get the email, the credit should be ready for you to use on your account.  ... View more

@ALH8 So sorry to hear that was canceled. Due to the high volume of events that were canceled, we may have one or two that slipped through the crack. I'd be more than happy to get the details sent over to our events team and have them update the status for you. I'm going to send you a private message and we can go over the details together.  ... View more

@Scubastevie I'd be happy to help you get that switched over! I'll send you a private message now for all the details.  ... View more