StubHub Community

Paul · Saturday

Any time! 😎

Paul · Saturday

@summerb89 So sorry to hear you haven't received that yet! I'd be happy to look into that with you. I'm going to send you a private message. Respond there and I'll look further into this with you.

Paul · Friday

@cmc360 That is a great question. It really would depend on whether or not the mobile QR codes are rotating. In most cases, the mobile option is delayed until 24-48 hours before the event. If you've purchased through Ticketmaster, you can reach out to them and ask them when/if they will be ready to transfer, then just set that as the in-hand date. I'm going to send you a private message as well, to follow up on this once you're done discussing that with Ticketmaster.

Paul · Friday

I'd be happy to help you out with that @mussi89. For postponed events, the tickets are almost always good for the rescheduled date. If there are concerns about the validity or if the primary issues new tickets, we'll treat it the same as a canceled event. In which case you would receive a full refund. We usually treat changes, like there being fewer overs, on a case by case basis and wouldn't really be able to provide too many details based on it being a hypothetical situation. Hopefully, that helps. 😀 But feel free to ask any other questions you may have.

Paul · Thursday

Mets tickets will be on the site until 1 hour after first pitch. 😀

Paul · Thursday

@KK5189 That is a great question. The calculations for seat value are done based on historical venue data for seat values which do change from show to show. Our technical team does it's very best to constantly update the data to ensure that the best value is accurate, but for buyers and sellers, we would always suggest listing/buying at a price you're comfortable with. So in that respect @ticketmvp is correct, the value is somewhat subjective, we're just providing the results of the historical data to help make the decision.

Paul · Thursday

@AndyHerscher That's a great question. If the event has rotating barcodes, we'll work to facilitate a ticket transfer through the primary rather than through the StubHub app, so it won't be an issue for you at the venue.

Paul · a week ago

@cpitty Thanks for reaching out on this. @ticketmvp is correct and this is why we always discourage sellers from listing in multiple places at the same time. That said, I'd be more than happy to go over the sale with you and see what we can do to resolve this on both sides. I'll send you a private message now and we can go over the details together.

Paul · a week ago

That's a great question. Sorry to hear someone bailed! Let's get that spare sold. What you'll want to do in this case is go ahead and create a brand new listing, they simply enter in the barcode of the ticket that you're not going to be using. Then you're all set. 🙂

Paul · 2 weeks ago

International listings can be a little different. I'll send you a private message now and we can go over the details together.

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