StubHub Community

Hi, jalber2! Thank you so much for reaching out on this. If you've changed the email on the account, that's definitely helpful, but we will need to reach out to the seller to ensure they're given the correct one as the seller will have been given the old address at checkout. I'm going to send you a private message right now and we can go over the details together.  ... View more

Sure thing! I sent you a private message. Go ahead and respond there and I'll help you out. 🙂 ... View more

That's a great question! For mobile tickets, we would suggest meeting at the venue and going in at the same time to avoid any issues with accidentally scanning the same ticket twice and if there are any restrictions on transferring the tickets. That said, I'd be happy to take a look into that order with you and see what options might be available.  ... View more

Thank you so much for reaching out on this! The payment for selling tickets will typically show up within 3 to 5 business days from the time the tickets are delivered to the buyer. If that time has passed, then you'll definitely want to reach out to any one of our moderators and we'd be happy to dig deeper into that for you.    That said, @Laurennicole I'm going to send you a private message now and we can go over the details to see what's going on with that payment.  ... View more

So sorry for the trouble there! At the time of purchase, if the tickets are mobile transfer, the seller would have received an email to send them to the current default email on the account. So in those rare cases, you would want to reach out to our customer service team or private message a moderator here to contact the seller and ensure that they get the updated address.    @Tinac5083 I'm going to send you a private message right now and we can go over the details together to make sure the seller has the correct info.      ... View more

That's a great question! If the coupon/credit is on your account already, you'll see a checkbox during your checkout process that you can select to apply any account credit to the current purchase. On the mobile app, it will be a tab that you would select to apply gift cards or coupons and again, the amount will be there for you to select. Hopefully, that helps, but if you have any additional questions, please let me know.  ... View more

@mantonio_q It's definitely something that we can leave up here on community for further discussion. As with any large event, it is common to have a weak signal or spotty service at times, however, this particular scenario is rare and not something we see very often as ultimately if you keep refreshing it will usually pull up. The rotating codes don't use a lot of bandwidth to download so if you keep trying it will usually show up. Unfortunately, if the barcodes rotate, there aren't really any other options than to keep refreshing and waiting for cell signal or using wi-fi. ... View more

I'd love to help you out with that! I'm going to send you a private message right now and we can go over those details together.  ... View more

@Adamm That's a great question. Are you able to send them via mobile transfer to another buyer through the app you received them on? If so that would be perfectly fine. If the transfer is restricted, you'd need to reach out to the place you purchased them from and see if they will be enabling mobile transfer before the show. Hopefully, that helps, but if you have any other questions please don't hesitate to respond here or private message me or any other one of our moderators.  ... View more