StubHub Community

 Thank you so much for reaching out on this. If you moved them from a previous app to your Apple Wallet, there isn't much we would be able to do here as we have no control over Apple Wallet transferability. That said if the barcode has never changed, then you can simply screenshot it and send it to your friend.  ... View more

Thank you so much for reaching out! I'd be happy to assist you with this. I've sent you a private message. Respond there and we can look into that together.  ... View more

That is definitely odd. Have you tried clearing your cache and cookies before creating the listing? Try that and restart your browser. Then reach out directly to me or another moderator with a private message if you don't see a change.  ... View more

Thank you so much for reaching out on this and I'm sorry to hear that you had issues with your sale. In general, we have penalties in place that are charged if a seller isn't able to deliver tickets as we have to be certain sellers are only listing tickets that they have rights to or are in their possession. In other words, guaranteed tickets that they will be able to deliver. If they aren't able to deliver it creates an extremely negative experience for our fans and is a negative reflection of StubHub overall. So to avoid these situations, we have those penalties in place to protect our buyers. The charge you're seeing is likely the penalty for not delivering the tickets promised in your listing. If you have any further questions or would like to talk about it directly, send me or any of the other moderators a private message. We'd be happy to go over the details with you.  ... View more

So sorry to hear you're having trouble! Try clearing your cache and cookies. If that persists, our agents on the phone can help you get that resolved as we're not able to accept financial information over the internet. You can call in to 1.866.788.2482 ... View more

So sorry for the trouble. Be sure to check your spam/junk folders to see if it was filtered out. Otherwise, send a private message to me or any other moderator and we'll look into that for you.  ... View more