StubHub Community

Paul · Saturday

So sorry to hear you got the wrong tickets! I'll send you a private message right now and we can look at that order together.

Paul · Saturday

Hi, Nicole! Thank you so much for reaching out on this. I'm going to send you a private message and we can go over those details together.

Paul · Saturday

So sorry for the confusion on that! If the event is inactive, the order page won't show the order because it's no longer scheduled. Once the new dates are confirmed or if a cancellation is confirmed, the order will show up with the new date or you'll be emailed to let you know it's canceled. Also, we will have the details on the back-end if you have any specific questions on the order. So if there is something specific, you can just send a private message to myself or any of the other moderators. We're always happy to help. https://stubhub.community/t5/notes/composepage

Paul · Saturday

That is a great question. If it's a barcoded event and the tickets aren't available for you, the standard cutoff time is always 48 hours before the event. It's rare that a seller will wait until the very last day to fulfill the order, but we do take those things into account and will always work with buyer's and sellers to ensure that sales are able to be processed without issue. Usually that would involve us extending the cutoff 24 hours to allow for the seller to deliver if they're waiting on another order to be delivered.

Paul · Saturday

Are you setting the format to XX:XX and selecting the AP or PM options? If you're doing that and still getting an error, send me a private message and I'll help you out. https://stubhub.community/t5/notes/composepage

Paul · Saturday

Thank you for following up on this! I'll update the thread. 🙂

Paul · Friday

That is a great question. Due to some restrictions in transfer options, screenshots have been made available, for a very small number of events. All tickets sold on our site are still covered 100% by our FanProtect Guarantee including yours and we certainly wouldn't allow a type of delivery that would invalidate your order. We don't anticipate that you'll have any issues at all with your tickets. If you do have concerns or questions on the date of the event, you can send a private message to any one of the moderators here on the community or call in to 866.788.2482 and our agents on the phone would be more than happy to assist you and take care of you.

Paul · Friday

That is definitely odd. I'd be happy to pull that up and see what's going on. I'll send you a private message and see what I can do to help.

Paul · a week ago

That is a great question. It's not always possible for a seller to change delivery methods so we have to leave the medium the same way as the seller set it up. The only type of tickets that aren't electronically delivered will be listed as UPS or hard copy tickets. If you have specific questions or concerns about the order, you are welcome to send a private message to me or any of the other moderators here on the community. We'd be more than happy to assist you in any way we can. Follow the steps below to send a private message: 1. Select the "Envelope" in the upper right-hand corner 2. Select "New Message" 3. Under "Sent to", type in the moderator's name you would like to send a message to 4. Fill out your subject and message https://stubhub.community/t5/notes/composepage

Paul · a week ago

Unfortunately, we're not able to make decisions on when events happen. We do monitor all postponed events closely to ensure that we're providing the most up-to-date information, but if the event isn't canceled, we're not able to offer refunds. So sorry for any inconvenience.

StubHub Community

Your latest statistics

Re: Wrong day tickets

Re: Buying tickets

Re: Lumineers in MN

Re: Need to sell tickets but wont be ready until d...

Re: Listing tickets for an event not showing

Re: Proceed to Pricing greyed out

Re: Ticketmaster screenshot

Re: Bought tickets but cannot accept - "Opps somet...

Re: Tickets question

Re: Rolling Stones Concert

Browse the forums