Same thing happened to me! I called they're customer service and they're stating that inquiring about an update on the investigation will cause them to restart the investigation!?!?! This is by design to discourage sellers from following up, hoping we just give up. Email these people and don't stop till you get an appropriate anwers StubHub executive customer service contacts Primary Contact Geoffrey (Owen) Hasset Global Manager, Customer Service Operations 199 Fremont Street San Francisco, CA 94105 geoffreyh@stubhub.com Secondary Contact James Anderson Head of Customer Product 199 Fremont Street San Francisco, CA 94105 jamesa@stubhub.com Eric H. Baker Head of Customer Support Operations 199 Fremont Street San Francisco, CA 94105 ebaker@stubhub.com
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