StubHub Community

AWOLNATION with Andrew McMahon at McMenamins Historic Edgefield Manor, Troutdale Wednesday, 6/24/2020, 6:00 PM (event local time)   https://www.stubhub.com/event/104436470     This is a General-Admission-ONLY event.   StubHub is using the mixed Reserved/General-Admission seating map for this event.   Please change to the General-Admission-only map for this venue.   Box office link:   https://www.etix.com/ticket/p/8073146/awolnationthe-lightning-riders-tour-with-andrew-mcmahon-troutdale-mcmenamins-edgefield-amphitheater     Venue event link:   https://edgefieldconcerts.com/event/awolnation-the-lightning-riders-tour/ ... View more

The Raconteurs at McMenamins Crystal Ballroom ,   Portland Thursday, 12/5/2019, 8:00 PM (event local time)   https://www.stubhub.com/event/104382082   The VIP tickets DO NOT include a "Meet & Greet". The map being used for this event incorrrectly includes the statement that it is included. This is from the box office ticketing page for the event: > >    VIP ticket receives: >    - Early entry / fast pass dedicated line >    - Dedicated VIP viewing space with dedicated bar and stage sightline >    - Commemorative December to Remember merch item >   Please correct this mistake as soon as possible. I am selling a VIP ticket and I don't want any issues with a buyer being dissatisfied because StubHub showed them a benefit that is not actually included with the ticekt.   Box office ticketing link for confirmation: https://www.etix.com/ticket/p/5027232/december-to-remember-with-the-raconteursall-ages-portland-mcmenamins-crystal-ballroom-portlandor ... View more

Vintage Trouble at Hawthorne Theatre, Portland Tuesday, 12/10/2019, 8:00 PM (event local time)     https://www.stubhub.com/event/104388380     There is a mistake with this General Admission event.   The StubHub event shows two ticket types:   1. General Admission Under 21   2. General Admission Over 21     This is incorrect because these are the actual ticket types for this event per the box office:   1. General Admission All Ages   2. General Admission 21 & Over     This is a fine distinction but it is worth pointing out and correcting for these reasons:    1. The "All Ages" tickets are valid for persons of ANY age, not just persons under 21. A buyer might mistakenly avoid purchasing an "Under 21" ticket if they are over age 21.    2. A seller who is listing "All Ages" tickets is unable to choose the correct ticket type for their listing.     This is a common mistake on StubHub which can be easily avoided if the maps and events teams would PLEASE just simply check the box office's information during the process of creating events.     Box office ticket link:   https://event.etix.com/ticket/online/performanceSale.do?performance_id=7922406&method=restoreToken   Venue event link:   http://hawthornetheatre.com/events/vintage-trouble/ ... View more

The "Photos" function was not working when I posted my reply today. It was a reply to the original post which included the StubHub link:   https://www.stubhub.com/colin-hay-tickets-colin-hay-portland-revolution-hall-portland-3-6-2020/event/104332387/   Colin Hay Tickets (21+ Event) Fri, Mar 06 at 8:00 PM   Are you not seeing the original post? This is a link to it: https://stubhub.community/t5/Events-and-Venues/Incorrect-Map-Event-Info-on-Site/m-p/89907#M51624   If you're not seeing the original post connected to or just above the reply, then there is a serious flaw in the way the mechanics of this community work.   I have already edited my reply to include the photos. I was able to do this right after I initially posted the reply.    This is the official box office event link: https://www.eventbrite.com/e/colin-hay-tickets-72451250641   If you need any more help, please let me know. But I still fail to see why the events and maps teams can't check the official source information before embedding these details into StubHub events. It would be so much more efficient FOR EVERYONE INVOLVED if they could just spend a couple of extra minutes getting these things right the first time so corrections wouldn't be needed! ... View more

I asked for this event's mapping to be updated in mid September. The event has not been updated.   The event is using an older map for this venue which omits a great amount of valuable detail. StubHub has already created a newer detailed map for the reseverd seating configuration at this venue.    This is the old map currently being used for this event:     This is the newer detailed map already is use for some other events in StubHub's system for this venue:       This newer map is much more correct and the section names correspond to those used by the venue and box office. The older map omits ALL of those designations and StubHub's use of this the old map prevents sellers from correctly identifying and specifying the seat locations for their tickets.    Please update the event as soon as possible. The older map should really also be deleted so that it cannot be mistakenly used in the future. ... View more

This event happens in two days. I asked for this event's mapping to be updated in mid September. The event was updated, but it was updated with incorrrect information! It originally showd "Under 21 GA" and "General Admission 21+" as the two ticket types. The event now shows "General Admission" and "VIP" as the two ticket types. This is the second time StubHub has gotten it wrong for tis event despite me providing the correct information in my original post here. The two correct ticket types are "General Admission - All Ages" and " General Admission - 21+ ". There are no VIP tickets for this event.   Additionally, the GA map graphic showing the ticket types refers to "Event Grounds" which suggests that this is an outdoor venue. It is not an outdoor venue, it is an indoor venue.   It is very frustrating that the StubHub maps and events teams do not check the official event, venue, and box office links to verify these types of information before loading such details into StubHub events. It is even more frustrating and aggravating when users like myself provide the correct information and links to the official sites where that information can be verified and confirmed but the StubHub staff apparently don't bother to use that information to correct the event information that is wrong. ... View more

I asked for this incorrect map to be changed on 11/3/19. It has not been updated and the event is coming up next week. Please change the map ASAP.   The most urgent item is this: THERE ARE NO RESERVED FLOOR SEATS FOR THIS EVENT. You are still using the map which includes reserved floor seats. ... View more

Brittany Howard Tickets (21+ Event)   at Roseland Theater, Portland   Wednesday, 11/20/2019, 8:00 PM (event local time)   https://www.stubhub.com/event/104336139     There are two issues with this event on StubHub.     1. This is NOT a 21+ event. It is the following (from the box office web site):   "All Ages General Admission Floor | 21 & Over Reserved Seating Balcony"     2. There is no reserved FLOOR seating for this event.    The map currently used for the StubHub event is for a seldom-used configuration that includes reserved floor seating (sections B, C, and D). This is incorrect. This event instead uses the most commonly-used configuration for events at this venue for which the only reserved seats are in the balcony and the entire floor is ALL AGES GENERAL ADMISSION.   This is the map currently used for this event on StubHub:     This is the box office's map for this event:       This is a map already in StubHub's system which more closely corresponds to this configuration at this venue for this event:     Using this map would be more correct than the currently-used map. However, and in addition, this StubHub map contains multiple errors which should be corrected. I have detailed them below and supplied images which show where each mistake appears. All of these can be confirmed by comparing to the box office map above.     1. There are 9 seats in both rows of section BAL AA. This number is missing on StubHub's map.     2. There are 9 seats in both rows of section BAL BB. The number shown on StubHub's map is 6 and this is incorrect.       3. There are 8 seats in both rows of section BAL CC. StubHub's map incorrectly shows 9 seats in row AA and the number in row BB is not specified but the shape of the section suggests 8 seats (which would be the correct number).       4. In section BAL DD, the first seat in all 4 rows is number 1 and the last seat in all 4 rows is number 7. However, there is no seat 4 in row AA (the seat has been removed--there is a empty space where the seat would be). StubHub's map incorrectly shows the last seat in row AA as number 6 and does not show the empty space where seat 4 is missing in row AA.   5. In section BAL EE, there are only 4 rows, AA through DD. The StubHub map shows an incorrect shape for this section that suggests the existence of additional rows.       6. In section BAL FF, there are only 4 rows, AA through DD. The StubHub map shows an incorrect shape for this section that suggests the existence of additional rows. Also, the StubHub map shows all rows in this section as having 8 seats. To be accurate, rows BB through DD have 9 seats each and row AA has 8 seats numbers 1 through 8 and in this row (AA) the seat numbers are offset by one compared to the other rows and there is an empty space at the start of row AA which is not shown on StubHub's map. StubHub's map also shows a section BAL GG. There is no section BAL GG at the venue.           8. There are 9 seats in both rows of section BAL HH. StubHub's map correctly shows 9 seats in row AA and the number in row BB is not specified but the shape of the section suggests 8 seats (an incorrect number).           These details can be confirmed at the box office page for this event: https://www.etix.com/ticket/p/3406036/brittany-howard-of-alabama-shakes-portland-roseland-theater   When viewing that event page, the fine detail for some sections is not avaiable because there are currently no available seats in those sections. However, browsing other events at this venue can also help the maps team to confirm the other details I have noted and the ticketing pages for those events can be found by following these links:   http://roselandpdx.com/events/   https://event.etix.com/ticket/v/10854/roseland-theater                 ... View more

Ghost Light   SAT NOV 16 8:00 PM - Wonder Ballroom, Portland, OR, US   https://www.stubhub.com/ghost-light-tickets-ghost-light-portland-wonder-ballroom-11-16-2019/event/104339987/      The ticket types shown for this event are incorrect.   There are two ticket types for this event:        1. General Admission - All Ages          (General Admission. For patrons of ANY age)   -----> StubHub's event incorrectly shows this ticket type          as "Under 21 GA" which is wrong because these tickets          are valid for persons of ANY age, not only persons          under 21 years of age.        2. General Admission - 21+          (General Admission. For patrons aged 21 and over)      This information can all be confirmed at the box office ticketing link:   https://www.eventbrite.com/e/ghost-light-tickets-72161361575     Please fix this error so that All Ages tickets can be listed correctly for the event.   Thank you. ... View more

Colin Hay Tickets (21+ Event)   Fri, Mar 06 at 8:00 PM   https://www.stubhub.com/colin-hay-tickets-colin-hay-portland-revolution-hall-portland-3-6-2020/event/104332387/     The map currently being used for this event is an older map that has since been replaced with an updated and improved map for this venue which includes the detailed section data that applies to tickets sold for their reserved seating configuration.   Below is the StubHub link to another reserved seating event at this venue which uses the newer and improved StubHub map:   https://www.stubhub.com/steve-hackett-tickets-steve-hackett-portland-revolution-hall-portland-10-12-2019/event/104038470/     Please note that the FLOOR is divided into three sections and the BALCONY is divided into 9 sections. These designations more specifically identify the seat locations and make it easier for buyers and seller to know what seats with which they are working.   Please replace the older map currently used for the Colin Hay event with the newer map and "scrub" existing listings so that they will map to their correct sections.   Thank you. ... View more