Hi, I am from Australia and bought tickets to a US event about two years ago. Then covid hit so decided to sell the tickets rather than waste them - I did lose money of course but it is a lot of money so better to get something back. Since then the concert has been scheduled a few times and recently moved from a 14 January 2022 (today) concert to an August date. StubHub have asked me to upload my ticket for the new buyer. I believe that there might be a date in the system that nominates the date to upload them now. However I dont know how to fulfil this request as it is not obvious that I have received the tickets from the original StubHub seller. I think the tickets I bought were Instant download tickets. If so, I dont know how to download those tickets and upload them in the relevant timeframe. Can anyone please help me to resolve this issue? The FAQs dont cover this scenario and the Australian phone number to call has been disconnected. There doesnt appear to be any other communication for me to contact StubHub directly. I would be very grateful. Thank you!
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