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buzz1990 · ‎02-05-2024

Please see the map and information below. The "Gallery" is a separate 2 row Section at the Garden. My seats are getting buried on your list and they appear with seats that are 20+ Rows above mine. I've been asking for this for 2 years since you incorrectly eliminated the Gallery seats from your MSG map. • Link to the event on StubHub.com https://www.stubhub.com/new-york-knicks-new-york-tickets-2-6-2024/event/151761517/?quantity=2&sections=139951&ticketClasses=3803&rows=258857%2C512714%2C512715%2C512716%2C512717%2C512718%2C512719%2C512720%2C512721%2C512722%2C512723%2C512724%2C512725%2C512726%2C512727%2C512728%2C512729%2C512730%2C512731%2C512732%2C512733%2C512734%2C512735%2C512736%2C512737%2C512738&seatTypes=&listingQty=https://www.stubhub.com/new-york-knicks-new-york-tickets-10-14-2022/event/150355515/?quantity=2 • Link to the event from the primary ticket provider (other secondary marketplaces will not be accepted) https://www.ticketmaster.com/new-york-knicks-vs-memphis-grizzlies-new-york-new-york-02-06-2024/event/3B005F139FD10FAB • What is wrong (date/time, venue, rescheduled/postponed, etc.) At the bottom of the 200 Sections at MSG, there are two rows #s 1 and 2 that are "Gallery Seats". These two rows offer more leg room and a better view. As long as I have sold my seats which are Section 225, Rows 1 and 2, seats 12-15, these Gallery seats have been clearly shown as subsections in the 200 Sections. Your map now combines these Gallery Sections within the full Section 225. Thus, since they are higher priced seats, they go to the bottoom of the tickets listed to the left of the map on your page. This makes them less easy to make clear that they are closer and have more room. It is unclear to me why you have change the map arrangement. Please revert to the way it has been shown in the past, for years. The circled are designates where the Gallery Sections are. They should appear just like the Handicap Section at the bottom of Section 222 Please Note "GALLERY SEC 225" Please fix this. Please note "Gallery SEC 225" Please let me know when you have change it back, thanks you! Kirk Schubert

buzz1990 · ‎02-04-2024

I've been asking for this Madison Square Garden (MSG) map correction for 2+ years. It applies to EVERY event at MSG so please don't ask for event details. EVERY EVENT The front 2 rows of the 200 sections at MSG (mine is Section 225, Row 2) is designated by MSG as "Gallery". StubHub's maps, used to show this Section as a separate clickable choice to look for tickets. For some reason, you eliminated the Gallery Section on the MSG map a couple of years ago. After the change, I've written many times about it and I'm told the matter is being sent to the "Mapping Dept". Nothing has changed so my tickets are mixed in with all the Rows, verbally based on price so tickets 20 rows higher than mine are shown as better values purely based on price. That are not the same since they are 20 rows higher up than mine. You also designate tickets with NO ROW designated by the seller as "Great" values when the buyer doesn't even know what Row the tickets are in. Can't the programmers just use code from previous years (and ALL previous years) map and properly represent where my tickets are? I've had the worst results I've ever had when selling these tickets and I'm basically just trying to cover my costs. So someone looking for the 2nd row actually have to hunt through the list of all seats in Section 225 instead of clicking on the Gallery which are the first 2 Rows in the Section. I really would appreciate it is this change could be made.

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