I am in the same situation, bought the tickets for Billie Eilish show October 4th through StubHub months ago. I put them for sale few days ago on StubHub as I can't go. Now, they are sold, I receive this email from Stubhub to transfer it. I clicked on confirm transfer then I am asked through which seller I bought the ticket and the options are Ticketmaster, AXS, other). I bought the ticket from Stubhub ....never received any other emails regarding the tickets from other than StubHub. I received the ticket from StubHub. I feel stupid not understanding their system...Need help on how to transfer the tickets please
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