I also bought tickets to Aerosmith and am having same problem with Stubhub. This problem has been going on since the event was cancelled on August 2. I have called them more times than can I remember and was told my case was going to be escalated. That was over a month and half ago. I spent well over $800 on my tickets and also put in a complaint to credit card company which I had to show proof of concert and cancellation. Still waiting on credit card company answer but don’t know how Stubhub can get away with this. I also filed a complaint with BBB about this. I won’t stop until I get my money back onto card .
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