This has been the best response I’ve received and is consistent with other problems that Stub Hub creates (not only this matter) and then intentionally does not respond to until they are threatened with consumer action aimed towards their C level suite or in the case of what happened last year consistent threats to their legal department because they were committing actual theft (marketing offers to waive fees in certain ticket sales but payment is made after subtracting these same “waived” fees-if u didn’t have the perseverance to chase them 6 times in each sale, stub hub got you to sell on their platform under misleading terms) Honestly, I think at Stub Hub one hand does not know what the other hand is doing. And what is worse is that once they know they have an issue, they intentionally choose not too investigate. I would agree with you that anyone who is reading these type of postings will use StubHub use stub as a platform of last resort. I am surprised Stub Hub does not want to address this since a fix brings money into their business whereas now no action will take money out of their pocket (for example what I see now is there are one or two instant download tickets per game and like yours they were probably listed before the changes were made purposely or not nearly a month ago-prior to the (inadvertent ) change there were a lot of pre uploaded seats “instant download”). With any luck, maybe there is somebody at Stub Hub who feels the right thing to do is to escalate from the inside while we try to push from the outside. I do like your idea of trying to reach the CEO however, I get put back into the circle of dealing with the first level customer support people which means I need to invest an additional hour to re-explain the problem before I can get to a supervisor who promises to call back within 24 to 48 hours And invariably never does. While you and I are probably very small sellers in their overall market, I wonder in order to get attention. We need to bring this lack of action to the media attention. I know this happened already with John Oliver, as well as I believe other similar type broadcasts Let’s keep up the good fight. We are only trying to comply with stub hubs own rules and guidelines
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