I don't know why they told you it would cost $5 to find out what happened. Bizarre. But StubHub and their competitors will often sell your tickets below the price that you set. Important: You DO NOT lose money because of their changes. They make up the difference. So if you price them at $100 and StubHub shows and sells them at $80, they will make up the other $20 to you out of their service fees.
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