Yes I had this exact problem about two weeks ago. I reached customer service an told them that this situation should never arise: that if they receive a payment that can't be approved immediately they should just cancel the sale and keep the tickets listed. The rep tried to give me the runaround, but I insisted they escalate the issue to their superiors, to prevent this scenario in the future. Whether it will ever be addressed I have no idea. Ever since Viagogo acquired SH from Bay customer service has gone downhill.
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