Last week my stub hub account was hacked. The person changed all the information and used a credit I had on my account (and charged $2k on my credit card). I called stub hub immediately when I saw the account was hacked. The first person I talked to said they couldn’t find an account with my email address and that nothing was wrong 🤦. I tried to explain that the account was hacked so my email was changed! I called several times after and spoke to representatives on twitter. After 5 days of begging and pleading with them to close the account because all my info was on there, they finally shut it down. The representative said i should create a new account and they would send me the credit to the new account. So I did this and sent them the info for my new account and now they are telling me their policy is that I must have a purchased ticket on my account before they will give me my refund. I clarified and this is what they want. They want me to buy a ticket with my money before they will give me the credit. And they only told me this after I set up the new account. I asked for the policy that says this and I was sent the general policy. Maybe I am missing something but I don’t see this in there. So not only was my account hacked and I lost a $750 credit but now I am being told I have to purchase a ticket in order to get this refund. Can someone please make this make sense? Has anyone heard of this before?
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