I have received SIX emails over three weeks that my tickets are ready and to accept them in the AXS app. They’re not. They keep “escalating” to no avail. The event is tomorrow. Customer service in chat and phone is a joke and they keep arguing with me. There’s no email from AXS, and yes, I know how to check spam folders, checked browser instead of app, logged out and back into app, reinstalled app…all the things. The last guy at the call center kept me on hold for ten minutes (with all of the background noise and his chewing and breathing) just to ask me if I’ve received an email. The seller keeps saying that they HAVE transferred the tickets. Look, I know they’ve laid off everyone, but outsourcing this type of customer service is a bad idea and is a reflection of the brand. I’ve had better and more reliable ticket experiences on Craigslist. So, should I just executive email blast everyone in upper management and post everything I can on twitter or socials, or is that just farting in the wind?
... View more
