I recently purchased tickets to the Ohio State playoff game. I thought I was purchasing club section 4 seats, which have a chair back and are close to the field. I went thru the purchase steps on the app and when complete it said tickets in section 4C. I didn’t think that sounded right so I went and hit the “back” button after purchasing to see the listing again. The listing had club section 4 with a screen shot of my approximate view that showed us close to the field. I took a screen shot of this. The screen shot has all the same details as the tickets provided to me (row, seats, price) except for the section which is now the C Deck. At the time I couldn’t believe the price so I also went to the website and have historical links that will likely show someone on the internal side that these tickets were showing club section rather than the Upper C deck. At the time there were several listed and it seemed odd but I thought prices might be falling due to the impending weather and that I was at the right place and right time. I believe this to be a glitch but when I call customer service, they tell me I need proof of the purchased tickets in the club section?! I asked them to research the listing I have a screen shot of because I’m willing to bet there isn’t one that matches. I was planning to take my young son but due to health issues he won’t be able to sit in the upper deck. Is there anyone at StubHub that can help me by explaining my screen shot? It almost feels like they think I’m lying but how else would I get the picture that aligns perfectly with the wrong tickets delivered?
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