I did want to weigh in with the final resolution to my issue, in case it does someone else some good. StubHub did indeed refund every cent of the money I went out of pocket for to get the tickets shipped. I had to call customer service to remind them, after I had received the payment for the tickets themselves, but no shipping reimbursement. The call was brief and I had the additional funds sent to me within a few days. I still think there should be a better process in place for a multi-billion dollar corporation, rather than to put the responsibility on the seller to go out of pocket for shipping, however briefly. In a perfect world, customer service reps should be able to clear the error message I was receiving when trying to print to prepaid label, or be able to email me a backup label in extenuating circumstances like these. The process definitely seems backwards and a bit sketchy. But that said, they did make me whole, right down to the penny.
... View more
