**StubHub lied to me and it cost me $8,000.** Then they billed my credit card for their failure, and refuse to pay me for their screw up. I sold 4 tickets on StubHub and they failed to complete my transaction. There was a problem with their website, and I was unable to upload the barcodes from my sold tickets. I contacted them weeks prior to the game, and they advised they would get it fixed and I had nothing to worry about. I spoke to literally 50 different customer service reps.... (what a joke) and they all told me that they escalated my issue to the tech team, which apparently means they didn't know how to fix the issue and was passing the buck to someone else. I talked to them every day for 3 weeks about this issue, and it was never resolved. The customer service reps. told me to send pdf's of my tickets to them, and they would complete my sale. I sent several pdf's to several different reps. on several different days. I was reassured that StubHub would take of completing these transactions and I would be paid my $8,000. Apparently that was all bull crap. I have done everything that they had told me to do. I have followed every instruction that they have given to me. It's not my fault that their website would not take the barcodes, however I'm the one getting screwed. They told me I could dispute the charges and this issue would be resolved in 30-45 days. I disputed this issue at least 4 times on 4 different days. I waited for 45 days, then I received an email that stated that "since I didn't dispute these issues, my case was closed at this time". I immediately lost my mind. I called and spoke to customer service...again. They advised that they could see all of my correspondence with them, my disputed emails, my pdf's of my tickets and basically said tough, I'm out $8,000 and still have to pay my credit card charges for the failed sales. I requested to speak to a supervisor. She talked in a bunch of circles and told me to go back to my original email where I first disputed this issue...and re-dispute the whole thing again. I have no other recourse than to do what they say, but I'm not very hopeful it's gonna work out for me. This is 100% StubHub's issue...and they still refuse to make it right. Never again StubHub! WHAT A JOKE STUBHUB..YOU SUCK!
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