You will need to contact StubHub to let them know that it was postponed and what the new in hand date will be. It's always better to get out in front of these things with them. I would try and email or call. They should just adjust the in hand date to when you will have access to them, and there should be no penalty. I can't promise that they won't drop the sale, just because of the current climate, but that's normally how it works.
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It's pretty common for that to happen here. Sometimes there are delivery delays for tickets from the artist or venue, but you should receive the tickets on time. If not, Stub Hub will take care of you.
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If you don't mind having your name on the tickets I would just use the PDF option since you don't have much experience with the transfer. However, if you feel that the transfer is a better option, it shouldn't be difficult. Usually with the transfer you just need a name and an email address to transfer them to. Just make sure to list the proper delivey method. Either option should go smoothly.
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The only thing you can do is wait and see if the customer accepts the replacement offer. Should be no problem if they accept them, but if they reject them the order will be canceled and you may incur charges associated with finding replacement tickets. Then, if the tickets have been rejected you can re list them as the correct section. Hope that helps.
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I would imagine that it is an account that StubHub uses to for all of it's mobile tranfers. I think it's so they can control the flow of the tickets to their cusomers without disclosing who is providing the tickets. Also, I would imagine that the names are either the name of Stubhub's customer, or possibly an employee who is resposible for those particular orders. We've transferred a lot of tickets to that address.
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Missouri State Bears at Oklahoma State Cowboys Football TBD - Boone Pickens Stadium at Lewis Field, Stillwater, OK, US. You have this event listed as September 1st, 2019 when it is on August 30th, 2019 at 7P.M. Here is a link to the schedule: http://okstate.com/schedule.aspx?path=football
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