StubHub Community

KattW · yesterday

Hey, @Mdoncsecz! The credit can take up to 48 hours to appear in your account from the time you get the cancelation email. If it's been longer than 48 hours, please send me a Private Message with the email address and zip/postal code on your account and I'd be happy to take a closer look!

KattW · yesterday

@maxbg Hi! Our Events Team is still reviewing these announcements to ensure we handle the orders on our site correctly.

KattW · Sunday

Hi, @S1967. At the moment, it looks like they are only offering refunds on a case by case basis. This means your tickets are still valid and we still have an obligation to ensure your seller is paid. We're only able to deem an event has been canceled if they cancel all original sales outright.

KattW · a week ago

Hey there, @DKR! If you purchased the tickets on a Guest Account and the order is canceled, you will be sent a gift code for 120% of the order that can be applied to the registered account of your choosing!

KattW · 2 weeks ago

Apologies for any confusion, @pdow. The order is displaying that way since the original event date has passed and a new date hasn't been announced yet. We can only provide compensation once an event has been officially canceled. As soon as we have an update available for you, we will be in touch via email with the next steps.

KattW · 2 weeks ago

Hello, @hannaht28757! If the order is canceled, you no longer need to hold on to any tickets or receipts.

KattW · 2 weeks ago

Apologies for any confusion! Most sellers are experiencing delays in receiving tickets due to the rescheduling of events. I'd be happy to review your order and sent you a Private Message.

KattW · 3 weeks ago

Hi, @texboys3! That's a great question. You'll need to apply the credit to a new order during checkout. Look for either "Discount Codes" or "Coupons, Promo, Gift Card" to view and apply the credit to an order.

KattW · 3 weeks ago

Hi, @serendipity7! While the event is TBA or Postponed, the order won't show in your account. Once a new date is announced or the event is canceled, you will then see the updated information again.

KattW · 4 weeks ago

@jLamp Hi! You can find more information on our cancelation policy here. We don't know for sure how Parx will handle social distancing, but we are reviewing those on a case by case basis.

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