StubHub Community

KattW · ‎06-04-2019

Hi @joyce7! Sorry for the trouble with that. Generally this would mean the host wasn't aware a package was going to be delivered on your behalf. Did you notify the host prior to shipping? Also, we're happy to take a look at your order to see how we can assist with the shipping! We'll be sending you a private message shortly.

KattW · ‎06-03-2019

Thanks! It looks like Child tickets are restricted and cannot be listed for that event.

KattW · ‎06-03-2019

Hello! Could you send us a link to the event you're trying to list for? We will check the comments and see if we are able to request it is added.

KattW · ‎04-10-2019

Hi @Shermantank! We cover every order 100% with our FanProtect Guarantee. Tickets definitely come in many shapes and forms but as long as they possess the valid barcode, there is no need to worry. Many mobile tickets for instance only have the seating information and don't show any other details like the cost. We're always happy to double check yours to make sure there aren't any glaring mistakes. We'll send you a private message!

KattW · ‎04-10-2019

Hey @bfletcher! We make sure to verify whether each event is eligible for mobile screenshots to be uploaded before allowing sellers to do so. We monitor these events closely to ensure every fan has valid tickets!

KattW · ‎04-10-2019

Hey! You can use either the StubHub app or the MLB Ballpark app, whichever is easiest for you! We'll list the steps below for how to access your tickets if you prefer to use the Ballpark app! First, d ownload the app via the iOS App Store or the Android Google Play Store. You'll need to create/sign into your MLB.com account using the same email address you used on StubHub. An account may have been created already when you made the purchase on StubHub. If you need to request a password reset, you can do so at this link - https://www.mlb.com/forgot-password. You'll need to link the accounts by entering the email address you use on your StubHub account. Once linked, you should be able to view your tickets in Ballpark!

KattW · ‎03-02-2019

Hi @TO! You can get those tickets listed now as long as you set your In Hand Date to reflect when you will have them available to deliver. This will give the buyer proper expectations on delivery. For events with delivery delays like 24 hours prior, our events team will make allowances in the system to make sure both the buyer knows when they will get the tickets as well as ensure you have plenty of time to complete the sale. We have a lot of sellers that list tickets this way without any issues! We do often see sellers fulfilling orders before the In Hand Date if possible since payment is not triggered until we get that delivery confirmed!

KattW · ‎03-02-2019

@Chelc13 @ticketmvp's correct! As an added note, if you do only have the mobile tickets, you can take a screenshot of the QR on your mobile device to upload as Mobile Ticket. Just make sure it is the full QR code and from the mobile device and not a picture of a printed ticket.

KattW · ‎03-02-2019

@Monbear Completely understand. We're glad to have you as part of the SH fam and definitely have your back!

KattW · ‎03-02-2019

Hi @Milzy! We don't have an ETA but we are constantly working to improve the search experience on our site and appreciate your feedback. If you're wanting to search for a specific date you can access the feature by searching for either the event or the location and once the search results pull up, you will see the location/date options on the new page!

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