StubHub Community

KattW · yesterday

Hey there @Samsamsam! Happy to help with this. If you received your code in an email as a guest, you can apply it to whichever account you prefer. If the code was applied directly to a registered account, though, it can't be transferred to another account.

KattW · Monday

Apologies, @Jaja83. We are seeing delivery delays for several reasons at the moment. Delivery for rescheduled/postponed events won't occur until either a new date has been announced or closer to that new date. Additionally, we are seeing delays from sellers shipping tickets due to restricted post office hours, and high volumes of deliveries. I'll send you a private message to look into this further!

KattW · a week ago

Hey @kels1! You can enter in your guest information here!

KattW · a week ago

We are always more than happy to review your orders to see if we are able to help. You can send a Private Message to @AllyD, @MarkS, or me with the email address and zip/postal code on your account, and one of us will be able to follow up.

KattW · a week ago

Hello @GJGALVAN15! For canceled events, the credit will either be sent via email for guest users or be added directly to the account for registered users!

KattW · a week ago

@AllysonH Sorry for the trouble! I've sent you a Private Message to look into this further.

KattW · a week ago

Hi @LaurenB! We are still waiting for more information to be released by each team regarding how the rest of the season's games will be handled. As soon as we have an update we will be sending notifications to our fans via email!

KattW · a week ago

Hey @les0406! That could be for a couple of reasons. The big one right now is that if the event has been postponed, you won't be able to view the order until a new date is announced and we've updated that in our system. If that isn't the case, send me a Private Message with your email address and zip/postal code and I'll take a look!

KattW · a week ago

Hi @jyu94, that's a great question. Similarly to how we wouldn't ask a seller to forfeit their sale if a buyer wanted to cancel, we couldn't ask the buyer to drop the purchase. I'll send you a private message to look into your order closer.

KattW · a week ago

Hey @jrichman4! The credit can be viewed under Coupons in My Account or can be viewed during checkout to be applied to a new order.

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