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KattW · 2 weeks ago

Hey, @TE04! What is the home team for the tickets you're trying to enter? Not all teams have had fulfillment enabled.

KattW · 2 weeks ago

Sorry about that, @parrish97! Have you tried entering GA?

KattW · ‎03-08-2021

Hey, @Larry2, great question! If you entered barcodes into your listing, you'll want to delete the listing entirely to release the barcodes back to you.

KattW · ‎02-10-2021

Hey there, @Pbw9814! I can understand your concern and am sorry to hear you had that experience recently. In most cases, when we see sellers listing tickets prior to on-sales it indicates they are a season ticket holder or have some other type of early access to tickets. That being said, all sellers are held 100% liable to provide the valid tickets they list or else they face significant penalties. As for refunds, we've had an unprecedented number of cancelled events due to COVID-19 and continue to run into delays with processing the volume of refunds we currently have. We want to be sure we're providing a timeline we know we can meet.

KattW · ‎12-08-2020

You're welcome!

KattW · ‎12-07-2020

Thanks! Unfortunately, it looks like that game has been postponed again. Resale will be on hold until more information has been released.

KattW · ‎12-07-2020

Hi, @amieg911! What event are you trying to list tickets for? We can check on the status internally.

KattW · ‎12-07-2020

Hi, @Alyssa3! Currency refers to the regional currency of the credit. For example, a U.S. event would be in USD while a U.K. event would be GBP. Also, you can put the credit towards any order regardless of the amount. If the order is less than the credit, the remaining balance will stay on your account and can be put towards another order. If the order is more than the credit, you'll need to pay the additional amount out of pocket.

KattW · ‎11-10-2020

Hi, @skyeh! It's common for sellers to not be able to fulfill orders until closer to the event. Rest assured, this is where our FanProtect Guarantee comes in to make sure your parents have valid tickets, in time for the show!

KattW · ‎10-28-2020

Once you locate the barcodes, you'll be able to enter them on the order under Sales.

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