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KattW · ‎12-08-2020

You're welcome!

KattW · ‎12-07-2020

Thanks! Unfortunately, it looks like that game has been postponed again. Resale will be on hold until more information has been released.

KattW · ‎12-07-2020

Hi, @amieg911! What event are you trying to list tickets for? We can check on the status internally.

KattW · ‎12-07-2020

Hi, @Alyssa3! Currency refers to the regional currency of the credit. For example, a U.S. event would be in USD while a U.K. event would be GBP. Also, you can put the credit towards any order regardless of the amount. If the order is less than the credit, the remaining balance will stay on your account and can be put towards another order. If the order is more than the credit, you'll need to pay the additional amount out of pocket.

KattW · ‎11-10-2020

Hi, @skyeh! It's common for sellers to not be able to fulfill orders until closer to the event. Rest assured, this is where our FanProtect Guarantee comes in to make sure your parents have valid tickets, in time for the show!

KattW · ‎10-28-2020

Once you locate the barcodes, you'll be able to enter them on the order under Sales.

KattW · ‎10-28-2020

In this case, you're not "transferring" the tickets. You are entering your barcodes into our system, we verify them with the primary, and then new barcodes are reissued. Do you have access to those barcodes?

KattW · ‎10-27-2020

Hi, @CharlieW! We have a partnership with the Razorbacks so ticket delivery isn't done via transfer. Instead, you'll need to enter the barcodes from your tickets into our system so we can verify them with the team and reissue them to your buyer. When Nikki was referring to the account manager she was referring to the primary site you purchased the tickets from. If you're a season ticket holder, it would be wherever you access your season tickets.

KattW · ‎10-26-2020

Hi, @smithc54! It sounds like the charge you're seeing on your statement is actually just the initial authorization. If the order failed and did not complete, your bank will drop that authorization off your statement. We do recommend reaching to them for more information on their timelines, but we usually see this happen within 3-5 business days.

KattW · ‎10-26-2020

Hello, @AngeloManzo! Unless the payment failed, the funds should be available in that account within 3-5 business days. Generally, payments will sit as "unclaimed" instead of being rejected if PayPal just needs to be verified.

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