StubHub Community

KattW · 3 weeks ago

Hi @joyce7! Sorry for the trouble with that. Generally this would mean the host wasn't aware a package was going to be delivered on your behalf. Did you notify the host prior to shipping? Also, we're happy to take a look at your order to see how we can assist with the shipping! We'll be sending you a private message shortly.

KattW · 3 weeks ago

Thanks! It looks like Child tickets are restricted and cannot be listed for that event.

KattW · 3 weeks ago

Hello! Could you send us a link to the event you're trying to list for? We will check the comments and see if we are able to request it is added.

KattW · ‎04-18-2019

Use promo code NFLRELEASE2019 to r eceive $50 off your purchase of 2019 regular season NFL tickets totaling $500 or more! Please refer to the terms and conditions below: Receive $50 off your purchase of 2019 regular season NFL tickets totaling $500 or more. Valid from 04/18/19 at 12:01am PT to 04/22/19 at 11:59pm PT US and Canada only. Cannot be combined with other offers. Excludes parking passes and gift cards. StubHub may modify or discontinue offer without notice. No cash value. Void where prohibited.

KattW · ‎04-10-2019

Hi @Shermantank! We cover every order 100% with our FanProtect Guarantee. Tickets definitely come in many shapes and forms but as long as they possess the valid barcode, there is no need to worry. Many mobile tickets for instance only have the seating information and don't show any other details like the cost. We're always happy to double check yours to make sure there aren't any glaring mistakes. We'll send you a private message!

KattW · ‎04-10-2019

Hey @bfletcher! We make sure to verify whether each event is eligible for mobile screenshots to be uploaded before allowing sellers to do so. We monitor these events closely to ensure every fan has valid tickets!

KattW · ‎04-10-2019

Hey! You can use either the StubHub app or the MLB Ballpark app, whichever is easiest for you! We'll list the steps below for how to access your tickets if you prefer to use the Ballpark app! First, d ownload the app via the iOS App Store or the Android Google Play Store. You'll need to create/sign into your MLB.com account using the same email address you used on StubHub. An account may have been created already when you made the purchase on StubHub. If you need to request a password reset, you can do so at this link - https://www.mlb.com/forgot-password. You'll need to link the accounts by entering the email address you use on your StubHub account. Once linked, you should be able to view your tickets in Ballpark!

KattW · ‎04-03-2019

@Argens Currently, all the information from the primary states info on refunds will be sent shortly. While they may make the decision to treat some orders on a case by case basis, we have to wait until they make an announcement pertaining to how they are handling all tickets for the event. Rest assured, once information on how they are handling all orders is released we will be able to get more information out to fans that purchased tickets on our site!

KattW · ‎03-02-2019

Hi @TO! You can get those tickets listed now as long as you set your In Hand Date to reflect when you will have them available to deliver. This will give the buyer proper expectations on delivery. For events with delivery delays like 24 hours prior, our events team will make allowances in the system to make sure both the buyer knows when they will get the tickets as well as ensure you have plenty of time to complete the sale. We have a lot of sellers that list tickets this way without any issues! We do often see sellers fulfilling orders before the In Hand Date if possible since payment is not triggered until we get that delivery confirmed!

KattW · ‎03-02-2019

@Chelc13 @ticketmvp's correct! As an added note, if you do only have the mobile tickets, you can take a screenshot of the QR on your mobile device to upload as Mobile Ticket. Just make sure it is the full QR code and from the mobile device and not a picture of a printed ticket.

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