StubHub Community

KattW · yesterday

Hey, @YellowSock! From everything we're seeing, the show is still on! If anything changes, we'll be in touch via email.

KattW · 2 weeks ago

Hm, sounds like we may need to update the delivery method on your sale. I'll send you a DM to look into this further!

KattW · 2 weeks ago

Hi, @Vividblur7! Often the transfer option is available despite the barcodes not being released yet. When you log into the account where your tickets are, are you seeing the transfer option? Or is it currently greyed out?

KattW · 2 weeks ago

Hi, @krr199x! Your seller is still 100% liable under our FanProtect Guarantee to deliver the valid pass to you in time for the event. If they don't, we'll look into comparable replacements for you or provide you with a full refund.

KattW · 3 weeks ago

Hey there, @CindaP! Since we're a secondary marketplace, you purchased your tickets directly from another fan. With that, tickets can't be altered to change the name. Rest assured, the name on the ticket being different won't cause any issues with entry for your son.

KattW · 3 weeks ago

Hey there, @TFox1993! We're still seeing the event listed as active and going forward online! If there is any change in the event status, we will be sure to notify you via email!

KattW · 3 weeks ago

Hey there, @klh_110! Once the tickets are delivered, you'll be able to take the physical copies to the show. If you'll be traveling/leaving sooner than the delivery, we recommend updating the delivery address to where you'll be staying for the event.

KattW · 4 weeks ago

Hello, @freaksterone! Do you have any specific questions on how to list or upload your tickets?

KattW · 4 weeks ago

Hi, @brink, sorry for the trouble! Trying clearing the cookies and cache on your browser, or switching to another one!

KattW · a month ago

No worries, @Thakrufu! That is us.

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