StubHub Community

NikkiM · Saturday

Hi, @quackquacker76! We appreciate you reaching out to us on this. We will be sure to escalate this accordingly.

NikkiM · Friday

We definitely won't ask you to give the buyer your password so, let's go ahead and see what other options we have for you! Sending you a private message now so we can grab your account details, @annnatt.

NikkiM · Friday

It depends on how you have the tickets. If you have a physical ticket that you'd like to ship, you'd select physical. If you have the tickets via PDF that you can upload, you would want to select PDF. If you have mobile transfer tickets that you can send via AXS/Flash Seats, you will want to select Flash Seat delivery!

NikkiM · Friday

Thanks for confirming that! We show that there is, indeed, a "Flash Transfer" option which is how you would send the tickets via AXS! Does that help, @Pdub88?

NikkiM · Friday

Hi there, @Pdub88. Sorry to hear that there is a bit of confusion! We'd be happy to help. What event do you have tickets for?

NikkiM · Thursday

We are very sorry for the frustrations! We appreciate your feedback on this, @ebretch.

NikkiM · Thursday

Tickets for Maren Morris tomorrow will be on the site until 11 PM EST 🎉 @notmariah

NikkiM · Thursday

You aren't able to update/edit credit card information rather, you will need to delete and add in your new details. This can be done on a mobile browser or a desktop/laptop computer 🙂 @lrm1979

NikkiM · Thursday

You are very correct, @jdag422!

NikkiM · Thursday

Hi, @JamesDean! @Melpik is right. The Yankees are one of the only MLB teams that do not accept screenshots so, we would suggest pulling those tickets up directly from your StubHub app as you may not be able to add these to your Apple Wallet. Apologies for the confusion!

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