StubHub Community

Very sorry for the frustrations, @BSums. We send email confirmations after almost every purchase to ensure that Fans are aware of any purchases that they make. The orders are also present in their account details as well. Site errors can happen but, we are more than happy to review for an error on your duplicate purchase here. Sending you a private message now so that we can review your account details!  ... View more

Correct! We are getting the same error. They will have to send you a shipping label attached to an email rather than the one that is populated through your sale. Hang in there, they will send that to you at their earliest convenience, @Sionhano!  ... View more

Not to worry, @Sionhano! We will reach out to our international team and have them email you a label as soon as possible. Keep an eye out for that email!  ... View more

You won't be able to contact the seller as communication between the buyer and seller is strictly against our privacy policy but, we'd be happy to see what we can do to help! Sending you a private message now, @tøpfan. ... View more

We appreciate your feedback and will be sure to pass this along to the team that manages notifications! In the meantime, apologies for the frustrations, @afranks. ... View more

Uh oh! So sorry for the troubles. Happy to see what we can do to help you out, @Oluis9432. Sending you a private message now.  ... View more

Apologies for the frustrations, @imjj. We send out confirmation emails as a courtesy to allow users to know if they have purchased or sold tickets on our platform. Emails can often times be flagged as junk/spam but, this is entirely not something we can change nor control. If a sale is not fulfilled on time and as expected there is a potential penalty charge of 40% or the cost of replacements, whichever is greater.    We are more than happy to review your situation directly to see if there is anything we can do to help. Sending you a private message now!  ... View more

We pulled up the tickets for the listing that you've provided and the ticket details match the listing description exactly. Do you mind explaining this further, please? Happy to take a further look into this, @iam31003.  ... View more