StubHub Community

Hey there, @bbturner. Sellers will need a valid debit/credit card on their profile as well as a method of payment (direct deposit or PayPal.) Can you check to make sure that you have both of these items through the "settings" of your profile?  ... View more

Hey there! Great questions. It will depend on how you purchased your tickets; as a guest or a registered user. If you purchased as a guest, your coupon codes would have been emailed to you shortly after the order(s) was canceled. The total credit amount should be mentioned in this email. To use this type of credit, you will enter the exact code during checkout in order to see the funds deducted from your purchase total. If you purchased as a registered user, your credits can be found in your StubHub Wallet. To use these credits you will have the option to apply them to your order since they are already housed in your account. @Msm14 ... View more

Apologies for the frustrations, @Hoss_Coog. Send me a PM with your sale ID, email address & zip/postal code. I'd be happy to take a look at this for you!  ... View more

Great question, @courtneyanne! The "event date" refers to the date that the event takes place.  ... View more

Ahhhh, you are referring to the in-hand date. Unfortunately, this is how the system is designed as the system requires a certain amount of business days prior to the event date in order to enter barcodes. Sales are a bit different as you can enter barcodes within 48 hours of the event date, @nearfar05. We aren't able to work around this as the system is working as designed.  ... View more

Hmmmm. To clarify, you are trying to associate barcodes to a listing, @nearfar05? ... View more

That is a different scenario so, we can definitely look into that for you. I'll send you a private message now!  ... View more

Sellers have up until event day to transfer tickets! Not to worry, we will send you an email with the delivery details as soon as they are available. @BillGilbraith ... View more

Hi there! Apologies for the frustrations. When does your event take place, @BillGilbraith?  ... View more

Hi there! Announcements have been made but, a plan of action has not been put into play quite yet. We are waiting for the event promoter to update their website with how they are moving forward with 2020 tickets. Once we have clear actionable next steps, we will be sure to notify our fans via email! We appreciate your patience. @akmdvm & @patterjj2.  ... View more