StubHub Community

Hi there, @TheMick. Apologies for the frustrations. We let our fans know of the estimated delivery date prior to confirming a purchase as we want them to fully know what to expect. It can be easily overlooked if you're in a rush. We totally get it! We're all human. Unfortunately, we cannot guarantee that your tickets will be delivered sooner than the date provided over the phone. Because everything was disclosed properly, we are not able to cancel your purchase, however, we can definitely help you relist your order of tickets for sale! It's a great opportunity for you to make all of your money back. Feel free to send a private message to any of the moderators with your email address & zip/postal code to get started with the relist process.    Thanks, @Melpik for your help on this!  ... View more

Hi, @lilly_winn! Sorry to hear that there was some confusion surrounding the delivery method of your tickets. Luckily, we have a solution for you! We normally ask our fans to login to their account to "Make Changes" to their sale but, since this is an international event we will need to step in and help you out with this. Sending you a private message now.  ... View more

We would never ask for that & would be happy to double-check your order details to make sure that you're all set! Sending you a private message now, @esanjose. ... View more

@luvbubba, @bossfan & @ticketmvp - We just wanted to let you know that we hear you and have escalated this feedback accordingly! ... View more

Hello, @Towerjay! Sorry to hear that you purchased tickets that you weren't able to use! We make sure that we properly disclose the necessary information that is needed to distinguish wheelchair seats from other seats that may not be ADA friendly. If the disclosure was not presented to you prior to confirming the order, we'd be happy to review for site error as we don't want our tools to function improperly. If we are not able to determine site error with the purchase, this is something that is not covered under our FanProtect Guarantee & we cannot guarantee compensation will be provided. We will send you a private message so we can grab your account details and get started on reviewing your purchase session.  ... View more

That isn't a term that we can define, actually. It's something that we don't normally see but, have seen in the past. It's extremely uncommon as our sellers are held 100% liable for providing valid tickets on time and exactly as described. It wouldn't make sense for a seller to willingly not fulfill an order knowing that they will be monetarily penalized, @rschultz.  ... View more

Thanks for answering this question for us, @Melpik!    @rschultz, we guarantee 100% of the orders placed on our website. As mentioned, it would be rare, but if there is ever an issue with your tickets, we would look to replace your order at no additional cost. If we couldn’t replace your order for whatever reason, we would provide you with a full refund so no need to stress. We completely got your back on this! Please let us know if you have additional questions or concerns regarding anything. ... View more

If you have mobile tickets, @jdepew, you won't be able to print them. If you have received tickets that were sent from an external account, it is likely that you aren't looking for your tickets in the right place! No need to worry, we're here to help. What game did you purchase tickets for?  ... View more