StubHub Community

If I purchase a Masters multiple competition day package, do I need to drop off the badges at the end of each day? If you buy a multiple competition day package for the Masters Tournament, you don't need to drop off your badges at the end of each day. You'll drop off your badges at the end of the last day of the package. • For example, if you purchase a Thursday - Sunday package, pick up your badge Thursday morning, and drop it off at the conclusion of play on Sunday. If you're buying each day separately, you need drop off your badges at the end of each day.   Are cameras and cell phones allowed inside Augusta National Golf Course during the Masters Tournament? No. Cameras and cell phones aren't allowed on the course during competition rounds. View a full list of prohibited items.     What kind of access do Masters Tournament Grounds passes provide? Masters Ground Badges grant access to the Grounds of Augusta National Golf Course, where buyers are free to roam the course or follow their favorite golfers. Areas roped off and deemed restricted by Augusta won't be accessible. Important: This year, you can enter the grounds twice per day. We encourage you to refrain from leaving the tournamaent unless neccessary to ensure there are no unforseen issues when re entering.   Is there a difference between rows for Masters badges? There is FULL DAY, GA, BADGE, etc. There is no difference  between rows for Masters badges. All Grounds passes for the Masters grant the same access. Why are Masters Grounds passes priced differently? Since StubHub is a marketplace where fans buy and sell tickets to one another,  prices are set at the discretion of the seller. All Grounds passes listed on StubHub grant the same access at Augusta National Golf Course. ... View more

Will this change anything for sales that have already gone through, but I have not yet been paid on? No, these payment and currency changes will only take effect after our go live date. All sales that occur prior to the go-live date will continue to be paid in USD.  We will continue to keep you informed on the exact date.     Will all my inventory that is already posted on StubHub when we go live change to CAD automatically?  Yes, we will let you know when the go-live date is in February 2020, but the prices will automatically convert into CAD from that date. As with any listing, you can always edit your price anytime before your tickets sell.     What happens to seller penalties once new program goes live? After go-live, all seller penalties for Canadian events will need to be paid in Canadian dollars, and will be charged to your StubHub account by deducting funds owed from payments for future ticket sales.   Will I get my sales for tickets for U.S. and Canada in one batch payment?   No, we will separate U.S. and Canada seller payments.      Can I have different payment methods for my Canadian and U.S. sales?  Yes, you will be required to have two different payment methods, one for sales in USD and one for sales CAD. These can both be the same PayPal account or separate bank accounts (one in the US for USD and one in CA for CAD).   ... View more

  ¿Qué transporte puedo usar en Miami durante el Super Bowl 54?    La mejor opción de transporte en el centro de Miami es Metrorail, pero Metrorail no se va desde el centro hasta nuestro punto de entrega o el Hard Rock Stadium Para llegar a nuestro centro de Servicios de último minuto o al Hard Rock Stadium, lo mejor es llegar con automóvil, tomar un taxi o usar Uber/Lyft. Si estás viajando por Miami en Metrorail durante tu visita, compra un pase de transporte en línea o en las máquinas expendedoras que encontrarás en todas las estaciones de Metrorail. La tarifa normal es $2.25. Metrorail ofrece su servicio hacia el aeropuerto internacional, Miami International Airport (MIA), y va desde: • Kendall hasta South Miami, Coral Gables y el centro de Miami • La zona del centro cívico y del hospital Jackson Memorial Hospital • Brownsville, Liberty City, Hialeah y Medley en el noroeste de Miami-Dade ¿Están disponibles las experiencias VIP del Super Bowl 54?   Si bien algunos vendedores ofrecen una recepción en sus anuncios de boletos del Super Bowl, ten en cuenta que StubHub no ofrece una fiesta previa al juego este año. De todos modos, puedes mejorar tu experiencia para la semana de los partidos con boletos para un concierto o una fiesta antes del gran día. ¿Dónde puedo estacionar para ir al Super Bowl 54?   Si necesitas estacionar para ir al Super Bowl 54, puedes comprar pases de estacionamiento en sitios locales. Echa un vistazo a las opciones de estacionamiento disponibles en StubHub. Si bien no puedes estacionar en el centro de Servicios de último minuto de StubHub para ir al partido, tenemos espacios de estacionamiento con un límite de tiempo de 15 minutos que puedes usar para recoger tus boletos. ¿StubHub ofrece una fiesta previa al partido para el Super Bowl 54?   No, StubHub no ofrecerá una fiesta previa al Super Bowl este año como lo ha hecho en años anteriores. Sin embargo, algunos vendedores ofrecen una recepción con sus boletos, así que revisa los anuncios cuidadosamente. Nuestro punto de entrega también se simplificará para que puedas ingresar al lugar lo más rápido posible. ¡Únete a la conversación y recibe respuestas a tus preguntas del Super Bowl 54 en la comunidad StubHub! ¿Cuándo y dónde puedo recoger los boletos para el Super Bowl 54 que compré en StubHub?   Para recoger tus boletos del Super Bowl 54, visita: Centro de Servicios de último minuto de StubHub Betty T. Ferguson Recreation Complex 3000 NW 199th St. Miami Gardens, FL 33056 El complejo Betty T. Ferguson Recreation Complex se encuentra a alrededor de media milla al oeste del Hard Rock Stadium en NW 199th St. Recoge tus boletos para el Super Bowl durante estos horarios: • Sábado 1 de febrero, de 10 a. m. a 5 p. m. EST • Domingo 2 de febrero, de 10 a. m. a 7:30 p. m. EST (inicio a las 6:30 p. m.) Consulta el correo electrónico de confirmación del pedido para ver la información específica sobre cómo recoger tus boletos. Importante: Si compras boletos el viernes 31 de enero o el sábado 1 de febrero, es posible que solo puedas recoger tus boletos el domingo 2 de febrero. ¿Cómo anuncio boletos para el Super Bowl 54 en StubHub?   Para anunciar boletos para el Super Bowl 54 en StubHub, debes hacer los siguiente: • Completa y firma el acuerdo del vendedor • Espera un correo electrónico de StubHub con la aprobación para vender entradas del Super Bowl (dentro de los 2 días hábiles posteriores a la firma del acuerdo del vendedor) • Crea tu anuncio a partir del 19 de enero Para completar la venta o mantener tu anuncio activo después del 28 de enero, debes enviar los boletos a nuestro centro de Servicios de último minuto. • Las etiquetas de envío estarán disponibles desde el domingo 26 de enero hasta el martes 28 de enero. • Incluye en el sobre tu dirección de correo electrónico de StubHub, nombre y apellido, y número de teléfono (de preferencia, celular) • Envía tus boletos mediante un método de entrega con rastreo a la siguiente dirección: Centro de Servicios de último minuto de StubHub Betty T. Ferguson Recreation Complex 3000 NW 199th St. Miami Gardens, FL 33056 Una vez que las etiquetas StubHub se desactiven, deja tus boletos en la dirección mencionada arriba, durante el horario de atención. Todos los envíos (incluido el pago y el riesgo del envío) serán gestionados por el cliente. Horario de atención del centro de Servicios de último minuto de StubHub • Martes 28 de enero – sábado 1 de febrero: 10:00 a. m. a 5:00 p. m. ET • Domingo 2 de febrero: 10:00 a. m. hasta el inicio del partido ¿Cuál es la política de la NFL con respecto a las bolsas?   Para brindar un ambiente seguro a los fans, la NFL tiene una estricta política de bolsas transparentes. Las bolsas aprobadas son las siguientes: • Bolsas de plástico transparente, vinilo o PVC de no más de 12" x 6" x 12" • Bolsas de plástico transparente para congelador (Ziploc o similar) de un galón • Bolsas de mano pequeñas, con o sin asa o correa (se pueden ingresar al estadio con una bolsa de plástico transparente de las mencionadas en las opciones) Consulta la Política de bolsas transparentes de la NFL para obtener más información. ¿Cuánto tiempo tengo para comprar boletos del Super Bowl 54 en StubHub?   Puedes comprar boletos para el Super Bowl 54 en StubHub hasta 1 hora después del inicio del partido. ¿Puedo revender mis boletos para el Super Bowl 54 en StubHub?   Si compraste boletos para el Super Bowl 54 en StubHub y quieres revenderlos, selecciona "Vender boletos" y sigue las instrucciones. Importante: No puedes anunciar boletos para el Super Bowl hasta el 19 de enero. Si tienes preguntas sobre cómo vender tus boletos, visita la página de eventos importantes de la comunidad StubHub o llámanos al 866-232-2999. Horario de atención • De lunes a viernes: 8:00 a. m. - 12:00 a. m. EST ¿Por qué no puedo crear anuncios para el Super Bowl 54 en StubHub?   Para anunciar boletos del Super Bowl 54 en StubHub, debes completar y firmar el Acuerdo del Vendedor. Puedes comenzar a anunciar tus boletos para el Super Bowl el 19 de enero. ¿A quién puedo contactar si tengo una pregunta sobre el Super Bowl 54?   Si tienes preguntas sobre el Super Bowl 54, visita la página de eventos importantes de la comunidad StubHub o llámanos al 866-232-2999. Horario de atención • De lunes a viernes: 8:00 a. m. - 12:00 a. m. EST • Sábados y domingos: 8 a. m. a 10 p. m. EST ¿Qué necesito para recoger mis boletos del Super Bowl 54 que compré en StubHub?    Si compraste boletos para el Super Bowl 54 en StubHub, lleva la identificación que indicamos a continuación para recoger los boletos en nuestro centro de Servicios de último minuto: • Una identificación con foto válida • Tarjeta de crédito utilizada para comprar los boletos ... View more

Are you aware of recent changes to an event? Do you see a discrepancy in the event details we have on-site versus the primary?  Let us know about it by commenting below! To help us address and review the issue as quickly as possible, please make sure to include all of the following details:  Event name Link to the event from the primary ticket provider (other secondary marketplaces will not be accepted) What is wrong (date/time, venue, rescheduled/postponed, etc.) What is correct (what the primary has) We will forward all of this information to our events team who will work to verify the discrepancies and update the site! *These changes can sometimes take up to 48 hours to complete.   This thread is only for events with incorrect info.   Please use the Event Request Form for events not on-site and the Map Errors on Site form for events with an incorrect map rather than posting your event details on this thread directly. If an event has incorrect event information, you can definitely post that on this board. A moderator will be sure to review the post, escalate it, and then remove it after the request has been submitted.  ... View more

Loading… Uploading assets requires you to be signed into your Google account to submit     The Maps Request Form is your direct access to the Maps Team! So we can resolve your request as efficiently as possible, please review some frequently asked questions below to ensure we get the most complete and helpful information.   What can I submit? Map Design Errors Incorrect text labels on the map itself Listing(s) not mapping or mapping to wrong section No map on site Wrong map on site What should I NOT submit? Best Value / Best Seat Errors (Coming Soon) Wrong Event Name, Venue, Date, Time Missing Events on site Requests regarding Seller Comments Why do I need the full Stubhub.com Event URL? The Full URL contains important Event data that gets automatically parsed into our workflow. This means less work for you when submitting requests! Good URL example: https://www.stubhub.com/ali-wong -tickets-ali-wong-los-angeles-wiltern-theatre-9-28-2019 /event/104184276 /?sort= Bad URL example: https://www.stubhub.com/event/104184276 Will I get a follow up? If you indicate that you require a follow up on the form, we will confirm when your issue is resolved. If you do not require follow up, but more information is required to process your request, we will reach out via the email address provided in the form. How are my Requests prioritized? Requests are algorithmically prioritized by inventory levels, historical sales data and proximity to the Event Date. How do I escalate an issue? In most cases, your request should be handled within 2-6 business days. If, after that time, your issue is still unresolved, please contact our Customer Experience Team for escalation. ... View more

  Can I resell my tickets for Super Bowl 54 on StubHub? If you bought Super Bowl 54 tickets on StubHub and want to resell them, select 'Sell Tickets' and follow the instructions.    Important: Listing tickets will not be enabled until January 19th   If you have any questions about selling your tickets, you can reach out on our community page or by phone at 866-232-2999 Hours of operation Weekdays: 8:00 AM - 12:00 AM EST Weekends: 8:00 AM - 10:00 PM EST I have mobile Super Bowl tickets. How do I list mobile tickets? All sellers can request the ability to list tickets by going to the event on stubhub.com and clicking ‘sell’, then filling out the seller guidelines If you have already filled out the guidelines, but did not include a delivery method you now want, feel free to contact us at 866… OR you can email naselleragreements@stubhub.com with the following information: SH Email address # of tickets including section, row, and seat (if requesting mobile) Your TM or NFL Ticketholder App name We will respond within a few business hours of your request   What do I need to pick up my tickets Super Bowl 54 tickets I bought on StubHub? If you bought Super Bowl 54 tickets on StubHub, bring the below identification to pick them up at our Last Minute Services location: A valid photo ID Credit card used to make the purchase StubHub’s Secondary Ticket Drop-Off Location Stubhub will have a secondary ticket drop-off location closer to downtown Miami to make it easier for sellers to drop off tickets to us. All sellers are welcome to use this location as needed during the dates and times we will be available (see below). Staff will be limited, but should be able to handle any sellers dropping off tickets. Additionally, we will have some buying services as well should buyers want to purchase tickets for any Super Bowl events. Address: Perez Art Museum Miami Hoffman Boardroom 1103   Biscayne Blvd. Miami, FL  33132 Hours: Wednesday, January 29 th : 10am to 3pm ET Thursday, January 30 th : 10am to 3pm ET Friday, January 31 st : 10am to 3pm ET Who can I contact for Super Bowl 54 questions? If you have Super Bowl 54 questions, you can reach out on our community page or by phone at 866-232-2999 Hours of operation Weekdays: 8:00 AM - 12:00 AM est Weekends: 8:00 AM - 10:00 PM est   Why can’t I list tickets for Super Bowl 54 on StubHub? Listing Super Bowl 54 tickets will be enabled on January 19th. In order to be ready to post at that time you need to complete and sign the Seller Agreement. You can find the agreement when clicking on Sell for the Super Bowl event.    How long do I have to buy Super Bowl 54 tickets on StubHub? You can buy Super Bowl 54 tickets on StubHub up to 1 hour after kickoff   What is the NFL bag policy? To help provide a safe environment for fans, the NFL has implemented a strict clear bag policy. Approved bags:       Bags that are clear plastic, vinyl, or PVC and don't exceed 12" x 6" x 12"       One-gallon clear plastic freezer bag (Ziploc bag or similar)       Small clutch bags, 4.5" x 6.5", with or without a handle or strap can be taken into the stadium with one of the clear plastic bag options An exception will be made for medically necessary items after thorough inspection for this purpose Visit the NFL Clear Bag Policy website for more info. Security screening for Super Bowl 54 begins at 2:00pm ET at all entries and gates   How do I list Super Bowl 54 tickets on StubHub? Listing Super Bowl 54 tickets will be enabled on January 19th. In order to be ready to post at that time you need to complete and sign the Seller Agreement. You can find the agreement when clicking on Sell for the Super Bowl event.    Once you complete the selling agreement we will let you know if you are approved to list your tickets within 2 business days. After you receive your approval, you don’t need to do anything else until your account is active to list on January 19th.   In order to complete your sale, or keep your listing up past January 28th, you will need to deliver your tickets to the StubHub Fulfillment Center (address below). Shipping labels to deliver your tickets to our fulfilment center will be available Sunday January 26th through Tuesday January 28th.    Once StubHub labels are turned off, we recommend dropping off your tickets to our Last Minute Services at Betty T. Ferguson during office hours. All shipments (including payment and risk for the shipment) will be managed by the customer.   When sending in tickets, be sure to include       Your StubHub email address       Your first and last name       Your phone number (mobile preferred)   StubHub Fulfillment Center Betty T. Ferguson Recreation Complex 3000 NW 199th St. Miami Gardens, FL 33056    Office hours       Tuesday, January 28 – Saturday, February 1: 10:00 AM - 5:00 PM ET       Sunday, February 2: 10:00 AM - Kickoff   When and where can I pick up my Super Bowl 54 tickets I bought on StubHub? StubHub Fulfillment Center Betty T. Ferguson Recreation Complex 3000 NW 199th St. Miami Gardens, FL 33056   Pick up your Super Bowl tickets during these hours:       Saturday, February 1 from 10:00 AM to 6:00 PM est       Sunday, February 2 from 10:00 AM to 7:30 PM est (kickoff at 6:30 pm) Refer to your order confirmation email for specific pickup info.   Important: If you buy tickets on Friday, Jan 31 or Saturday, February 1, you may only be able to pick up Sunday, February 2.   The Betty T Ferguson Recreation Complex is about a half mile West of Hard Rock Stadium on NW 199th St.   Other important dates:  Sun, Jan 19: Pre-approved sellers enabled to list tickets Sun, Jan 26: Shipping labels will be available to print from your account Tue, Jan 28: StubHub will begin accepting tickets at our StubHub Super Bowl Ticket Fulfillment Center. All physical ticket listings without extensions will expire at 3PM ET. Wed, Jan 29 (3PM ET): Deadline for all completed Super Bowl ticket sales to be at the StubHub Super Bowl Fulfillment Center Operations Hours (Week of game): Tue, Jan 28 - Sat, Feb 1: 10AM – 5PM ET Sun, Feb 2: 10AM – KICKOFF How to reclaim unsold tickets Hard Tickets: Delete the listing Request seller to pick them up at our seller service location at the Betty T. Ferguson Recreation Center Note who will be picking up the tickets on the HR on the listing page Inform the seller they need a valid photo ID matching the name Mobile Tickets (C2C): Seller needs to email SHSBLIV@gmail.com requesting the exact tickets provided to us Tickets will be sent back to the address they were sent from Confirm the email address with the seller and note it in the HR Does StubHub offer a pregame party for Super Bowl 54? No, StubHub will not be offering a pregame party this year as it has in years past. Our pick up location will be streamlined to get you into the action as quickly as possible. However, please note that some sellers are offering hospitality along with their ticket sales which can be found directly in the listing. Join the conversation and get your Super Bowl 54 questions answered on the StubHub Community! Where can I park for Super Bowl 54? If you’re looking for a place to park for Super Bowl 54, you can buy parking passes in local lots - check out the available parking options on StubHub.   Limited 15 Minute parking spaces will be available to use while picking up your tickets from the Fulfillment Center but you will not be able to park for the game at that location.   Are there Super Bowl 54 VIP experiences available? While we are not offering a pre-game party this year, you can still enhance your game week experience with tickets to a concert or party leading up to the big day. However, please note that some sellers are offering hospitality along with their ticket sales which can be found directly in the listing.   How do I get around Miami during Super Bowl 54? The best option to get around downtown Miami is by Metrorail. However, the Metrorail does not operate from downtown to our pickup location or Hard Rock Stadium. The best option for traveling to our pickup location or to the Hard Rock Stadium would be to drive or take a Taxi/Uber/Lyft.   If traveling around Miami during your visit, the Metrorail provides service to Miami International Airport (MIA) and runs from Kendall through South Miami, Coral Gables, and downtown Miami; to the Civic Center/Jackson Memorial Hospital area; and to Brownsville, Liberty City, Hialeah, and Medley in northwest Miami-Dade.     To ride the Metrorail you must purchase a transit pass which can be purchased online or at vending machines located at the entrance of each Metrorail station.   Metrorail costs: Regular fare: $2.25 ... View more

Read more about Didi's visit to our StubHub Flagship Office on StubHub Live!     How do I know when the interview will be happening? Our Live Stream event with Didi took place Monday, September 16th, 2019 at 12:00 pm EST. We hope you were able to join us while Didi and Daron Fowlks talked all things baseball, Didi's career, and more. If you missed it, don't worry, You can still watch the event here! How does the live stream work? We have a great team who will be working on-site at the event to ensure cameras are rolling, mics are loud and clear, and you are front row to all of the action. Once we go live, you may need to toggle the 'Live' option on the video to see what is happening in real-time, or you can choose to start the interview at the beginning and follow along. I want to ask Didi a question, how do I do that? This page will be the home for questions to be shared before and during Didi's interview. Feel free to start asking questions now! During the interview, you're also invited to post questions as Didi's and Daron's conversation is taking place. Daron and Didi will also be in the Community, reading your questions and answering as many as they can! We have our team of moderators here to help make sure questions are aligned with our Community Guidelines, and answer any troubleshooting questions you may have during the event. I'm not available during the scheduled Live interview, how do I watch it later? If you aren't able to see the interview with Didi live, we have you covered! The full interview, unedited, will be available right here after the day's events. Our team will also post timestamps of the interview highlights afterward, so you can jump to our favorite questions and topics covered. I have more questions that weren't covered here, how do I get the answers I need? Still have questions? Let us know! This is our first live stream interview, with many more to come. We want to know how we can help make these events easy and valuable for you. Please comment below, or private message one of our awesome moderators with any questions, comments or concerns you may have. We can't wait for you to join us on September 16th, as we welcome Didi Gregorius to our NY Flagship Office! ... View more

Mary Hill Sr. Manager of Social Experience   My name is Mary Hill and I am the Sr. Manager of Social Experience for the StubHub Community. I have been with StubHub for 6 years and the leader of our Social Media team for 5 years. I am passionate about our customers, their experiences, and our employees. We want to bring memories of a lifetime to our customers through the live experience. The StubHub Community is a place to talk about it! This space allows our customers to help other customers or to talk about where the best seats are, best performers, venues, etc. The sky is the limit on the conversations that can be had! The entire Social Care team is here to assist with anything you need! Hope to see you on the boards! Kelli S. Community Developer   Hello! My name is Kelli, and I've been the Community Developer here at StubHub since 2018. My day to day responsibilities are different everyday, but my main gig is making sure the community is in tip-top shape, squashing the bugs  and constantly looking for ways to improve the community with new features or design tweaks. When I'm not coding or designing, I am soaking up the beautiful PNW in Portland, OR, with my pup Griffin.   Katt W. Sr. Community Moderator   Hello, Community! My name is Katt; I’ve proudly been with StubHub since 2013 and working on the Social Media team since 2014. I’ve always loved interacting with our fans and getting to the bottom of tough resolutions. My partner and I are huge animals lovers and we have a lot of pets at home including a dog, a rabbit, cats, tarantulas, and reptiles. My favorite kinds of music are metal, punk, and industrial. Some of my absolute favorite concerts have been Iron Maiden, Motorhead (RIP Lemmy), Heart, and Red Fang. I’m not super into sports or theatre but I have been to a Boston Bruins game and to see Hamilton and both were amazing experiences! Sean F. Community Moderator   Hi, I’m Sean!  I’ve been working with StubHub since 2014 and on the Social Media team since February 2016. I am a huge fan of Liverpool (EPL), the Chicago Blackhawks, and the Chicago Bears. I have been DJing for the last 15 years, I love drawing, and I have a cat named Chainsaw. I look forward to engaging with all our new Community users!   Cameron J. Community Moderator   Hello fellow StubHub Community fans! My name is Cameron and I have been working in Social Media/Community for quite a few years now. But, I’ve been with the StubHub family since May of 2017! I root for the Seattle Seahawks, San Jose Sharks, and the Utah Jazz when it comes to sports. What I’m currently listening to really depends on my mood but most days it is punk or metal music.   Can’t wait to interact with you on our boards! Paul A. Community Moderator   Hey fam! I’m a Social Media Specialist with StubHub and I joined the eBay/StubHub team in 2015. I’m a guitar player and a music lover. I'm part-time professional musician and have even been featured on a national TV show. I donate my time once a month to play at a local homeless shelter and it's always an amazing experience.   I love almost all sports, but I'm really passionate about the NFL and international soccer. I've been a Denver Broncos fan since as far back as I can remember. Blessed to have been able to see John Elway play and win 2 Super Bowls! As for soccer, I'm all about Arsenal and Borussia Dortmund. Most of my free time is spent with my wife and two kids. Camping, playing music, and playing legos. That's my jam.   Welcome to the community and feel free to PM me any time! Ally D. Community Moderator   I have been working with StubHub since September of 2016 and have loved it so much because of how much of a fan I am! I am an avid concert go-er, traveler and pro wrestling fan. I try to go to at least 2 concerts a month and have traveled to places such as LA, Boston, and New York for them. I attend mostly pop punk concerts and festivals, but I enjoy all different genres of music. I am a huge WWE fan and have attended plenty of house shows, live events, as well as Pay Per Views including Wrestlemania & SummerSlam! I love connecting with fans and helping them get tickets to amazing experiences much like the ones I’ve had!! Nikki M. Community Moderator   Hi there, I’m Nikki! I’ve been with the company since August 2015 and have loved seeing the continuous growth. Much experience in different departments and now proud to call social, home. I love live music and going to shows. I met Tori Kelly this year (meet and greet) and am now a strong believer that you can go to concerts alone. It’s the best! My go-to music genre is pop or pretty much anything with a good beat. I’m all over the place with favorite bands/artists. Definitely a die-hard My Favorite Murder fan and would kill to see one of their live shows #SSDGM #Murderino. **Shameless plug for Karen and Georgia to come to my hometown** When I’m not at StubHub, you can catch me @ the gym lifting heavy things or hanging out with my dogs, Navigator and Winston. Lucky dog mama!   Garrett D. Community Moderator   Hi, I’m Garrett. I started working at eBay in 2013, and moved over to StubHub in 2017. I am a proud owner of a newly build home, I’m engaged, and I’m a lover of animals and live events. Our little family consists of me and my fiancé, our cute Bengal cat, Kaya, and our 7 month old Boxer puppy, Jax. We love traveling and anything Disney. I love working for a company that truly cares about their customers and that wants to do the right thing.   Diana R. Community Moderator   Hi! I joined the StubHub family in December 2017 and became a member of the Social Media/Community team in July 2018. Customer Service has been my true passion for 14 years and I get a lot of self-worth and pride from my work. It is an excellent feeling to unwind a complex issue and alleviate stress for someone else. I am lucky to be a mother to two hilarious, gorgeous, and energetic kids (and my ball python Shmoney). Fun fact: My husband also works for StubHub. As a fan I gravitate toward a diverse variety of music, but also enjoy theatre and comedy. Send me a private message if I can help with anything you need on our site or service, I’m always happy to help a fan! Jake K. Community Moderator    Hey! Started my journey with the StubHub family back in 2017 and it has been such an amazing experience! Big fan of live music, and i personally enjoy speaking about live experiences with others. I'm a huge fan of Ska Punk as well, and you can catch me watching the Steeler's games on Sunday's. Can't wait to interact with all of you! Amanda B. Community Moderator   Hi! My name is Amanda and I’ve been with StubHub since November 2017. I’ve been on the Social Media/Community team since December 2018. I’m a fan of sports and love going to games!! Hockey is my favorite game to see live, but I will go to any game I have the chance to go to! My teams are the Eagles, Detroit Redwings, Oregon Ducks, Yankees, Portland Trail Blazers (and I cheer for all local Salt Lake teams) – and yes, I’ve lived in all of these places, so I adopted my teams as I moved around the US 😊 Very excited to help in any way that I can! Maria A. Community Moderator   Hello! My name is Maria. I’ve worked with StubHub since July of 2017, and I’ve loved every moment of it! I’ve been a part of the Community/ Social Media team since December of 2018. I couldn’t ask for a better team to be a part of! I was born in Long Beach, California but I was raised in Salt Lake City, Utah. I love to spend my time with my family. My husband and my two toddlers are my life! When I’m not spending time with them, I enjoy going to local sporting events and shows. I’m also a HUGE Oakland Raiders fan!! #RaiderClan!   .noBorder { border:none !important; } ... View more

      If you purchased US Open Tennis tickets with pick-up as the delivery method, you can pick your tickets up from our Service Center starting 3 hours prior to the start of the session and up to 2 hours after the start of the session. Please do not arrive earlier than 3 hours prior to your session, as we cannot guarantee your tickets will be available for pick-up.   If you purchased Mobile tickets, your tickets will be available in the StubHub app or in your StubHub account on your phone immediately after purchase or by the specified date in your confirmation email. If you purchased tickets with Mobile transfer as the delivery method, please follow the instructions in your confirmation email to accept the transfer once tickets are made available. Your phone is your ticket. Printed tickets will not be accepted. Download the StubHub app for the easiest way to access your tickets and gain entry.   If you purchased tickets with UPS as the delivery method, your tickets will be delivered by the specified date to the postal address you provided.   StubHub’s Service Center & Ticket Pick-up is located at the following address: Citi Field Bullpen Gate Box Office 38-20 Seaver Way (previously 126th St but renamed to Seaver Way) Flushing, NY 11368   Our Service Center is a 5 minute walk from the Mets-Willets Point station and a half-mile walk (10 minutes) to the Billie Jean King National Tennis Center. For those of you eager not to waste time and want to avoid walking in the heat, StubHub will have pedicabs with chill towels running back and forth between the station and our Service Center for the exclusive use of our buyers.   In addition to picking up tickets, you can also utilize our Service Center to sell tickets should you have a change in plan and not be able to attend. We’ll have local experts there to help you with any other ticketing needs whether it be more tickets for the US Open or perhaps you’ll want to grab a Mets game or a show when you’re in town. The US Open doesn’t have to be a once-in-a-lifetime experience. ... View more

NO PURCHASE NECESSARY TO ENTER, WIN OR CLAIM THE PRIZE. A PURCHASE or payment WILL NOT INCREASE AN ENTRANT’s CHANCES OF WINNING.   The StubHub ® Football Sellers Sweepstakes (“Sweepstakes”) is sponsored by StubHub, Inc. (“Sponsor”), 199 Fremont Street, Floor 4, San Francisco, CA 94105.   Sweepstakes Period: The Sweepstakes begins on August 1, 2019 at 12:00 PM Pacific Time (“PT”) and ends on December 29, 2019 at 11:59:59 PM PT (“Sweepstakes Period”). The Sponsor’s computer is the Sweepstakes official clock.   Eligibility: This Sweepstakes is open only to legal residents of one of the fifty (50) United States (including the District of Columbia) who are at least eighteen (18) years old at the time of entry. Brokers are not eligible for this Sweepstakes. Employees of Sponsor, Jebbit Inc., the independent third party administering the Sweepstakes (“Administrator”), and each of their respective parent companies, subsidiaries, affiliates, advertising and promotion agencies (collectively, “Sweepstakes Entities”) and each of their immediate family members (g., spouse, parent, child, sibling, and their respective spouses and the “steps” of each, regardless of where they reside) and persons living in the same household of each, whether or not related, are not eligible to enter or win.  All federal, state, and local laws apply.  Void where prohibited or restricted by law. Participation constitutes entrant’s full and unconditional agreement to these Official Rules and Sponsor’s decisions and interpretations, which are final and binding in all matters related to the Sweepstakes.  For purposes of the Sweepstakes, an entrant’s residential address and e-mail address will be the physical address and e-mail address submitted at the time of entry. Entrants will not be allowed to change their physical address or e-mail address.   HOW TO ENTER THE SWEEPSTAKES: During the Sweepstakes Period, there are two (2) ways to enter the Sweepstakes:   A. Survey and Sell Tickets Entry: During the Sweepstakes Period, an eligible entrant must complete both of the following actions to receive an entry into the Sweepstakes:   i. Complete A Survey: During the Sweepstakes Period, an entrant may visit https://stubhub.jebbit.com/o0lkcbnf?L=Email&JC=Rules (the “Website”) and complete a short survey (“Survey”). Once an entrant’s Survey is submitted, he/she must complete and submit the registration form including, but not limited to: his/her first and complete last name (no initials), valid e-mail address, telephone number, street address (no P.O. Boxes will be allowed), city, state, and ZIP Code. Seller Transactions must be completed by 11:59:59 PM PT on December 29, 2019 to be valid.   AND     ii. Sell NFL Tickets: Between July 23, 2019 and November 30, 2019, an entrant may complete, as the seller, a purchase transaction of tickets to a professional football team game (“Seller Transaction”). Seller Transactions must be completed by 11:59:59 PM PT on December 29, 2019 to be valid.    Upon completion of both the Survey and a Seller Transaction, the entrant will receive one (1) entry into the Sweepstakes. Both actions must be completed during the Sweepstakes Period in order to be valid, however, it does not matter in which order these actions are taken.   B. Mail-In Entry: To receive an entry without completing the Survey or a Seller Transaction, n eligible entrant may hand-write his/her complete name (no initials), valid e-mail address, street address (P.O. Boxes not accepted), city, state, ZIP code, telephone number, and date of birth (MM/DD/YYYY) on a 3½”x5” card (“Mail-In Entry”) and mail it with sufficient postage to: StubHub Football Sellers Sweepstakes, P.O. Box 251328, West Bloomfield, MI 48325.  All Mail-In Entries must be postmarked no later than December 29, 2019, and received on or before January 8, 2020, in order to be eligible.   Mail-In Entries must be legibly hand-written. Mechanical reproductions, postage-due, Mail-In Entries mailed in an envelope or sent in excess of the entry limits set forth below will not be accepted. Mail-In Entries received without a verifiable and legible return address will be deemed incomplete and not valid entries   Limit:  Regardless of method of entry, there is a limit of one (1) entry per entrant during the entire Sweepstakes Period. An entrant will receive no more than one (1) entry during the Sweepstakes Period. If more than one (1) entry is received from the same person, telephone number and/or e-mail address, the entries and the person may, at the Sponsor’s sole discretion, be disqualified.   RANDOM DRAWING: On or around January 9, 2020 the Administrator will randomly select one (1) potential winner from among all eligible entries received. The winner is considered a potential winner pending verification of his/her eligibility and compliance with these Official Rules.   Prize, approximate retail value (“ARV”), and odds of winning:   A. Prize (1): The winner will receive a $10,000 StubHub eGift Card that may be used to purchase Super Bowl tickets. The ARV of the prize is $10,000. Travel is not included in the prize. StubHub eGift Card is subject to all terms and conditions found at https://www.stubhub.com/gift-cards/ . Sponsor is not responsible if any event is delayed, postponed, or canceled for any reason. The winner is solely responsible for purchasing the event tickets after receiving the prize. The Sweepstakes Entities make no representation or warranty whatsoever regarding the price, location and availability of the event tickets. If event tickets cost more than the value of the prize, no additional amounts will be awarded. Winner will not receive compensation from Sponsor for tickets that the winner is unable to use due to cancellation of an event. If the winner is able to successfully purchase event tickets, the winner agrees that event admission is awarded pursuant to a revocable, nontransferable license that is personal to that winner, and may not be sold, resold, auctioned, bartered, assigned, exchanged, placed in commerce, transferred, given away, donated or otherwise conveyed. Winner and/or his/her guest(s) (if any) understand that they may be removed or denied entry to an event if either winner or his/her guest(s) violates the previous restrictions or engages in a disruptive manner, or with intent to abuse, threaten or harass any other person at the event.   B. Odds of Winning: The odds of winning the prize depend on the number of eligible Sweepstakes entries received during the Sweepstakes Period.   HOW TO CLAIM THE PRIZE: After the random drawing, Administrator will notify the potential winner via e-mail at the e-mail address provided on the Survey or the Mail-In Entry (depending on how the potential winner entered). Before being declared the winner the potential winner will be required to sign and execute an Affidavit of Eligibility/Liability & Publicity Release and tax acknowledgment (“Affidavit”). The potential winner must return a fully executed and notarized Affidavit to the Sponsor or its authorized designee within three (3) calendar days from the date it is postmarked as being sent to the potential winner or the prize may (in Sponsor’s sole discretion) be forfeited. If a potential winner is disqualified, found to be ineligible or not in compliance with these Official Rules, declines to accept a prize, or fails to return an executed and notarized Affidavit within the three (3) calendar day deadline, the prize may be forfeited. If the prize is forfeited, the prize may be awarded to an alternate winner, selected in a random drawing from among all remaining eligible entries, as determined by Sponsor in its sole discretion. If, after a good-faith attempt, Sponsor is unable to award or deliver a prize, the prize may not be re-awarded. Sponsor will attempt to notify the potential winner as set forth above, but Sponsor is not responsible for any undelivered e-mails, including without limitation e-mails that are not received because of a winner’s privacy or spam filter settings which may divert any Sweepstakes e-mail, including any winner notification e-mail, to a spam or junk folder. Any prize that is unclaimed, unredeemed, or returned as undeliverable will not be awarded. The prize is non-transferable and no prize substitution, exchange or cash equivalent will be allowed, except by Sponsor, who reserves the right to substitute a prize of equal or greater value in case of unavailability of the prize or force majeure, at Sponsor’s sole and absolute discretion. Prize will be e-mailed to the winner within 1 week of verification. Sweepstakes Entities shall not be held responsible for any delays in awarding the prize for any reason. The prize will only be awarded to a verified winner.   Limitation of Liability: By participating in this Sweepstakes, entrants agree that the Sweepstakes Entities and each of their respective affiliates, subsidiaries, representatives, consultants, contractors, legal counsel, advertising, public relations, promotional, fulfillment and marketing agencies, website providers and each their respective officers, directors, stockholders, employees, representatives, designees and agents (“Released Parties”) are not responsible for: (i) lost, late, incomplete, stolen, misdirected, postage due or undeliverable e-mail/text notifications or postal mail; (ii) any computer, telephone, satellite, cable, network, electronic or Internet hardware or software malfunctions, failures, connections, or availability; (iii) garbled, corrupt or jumbled transmissions, service provider/network accessibility, availability or traffic congestion; (iv) any technical, mechanical, printing or typographical or other error; (v) the incorrect or inaccurate capture of registration information or the failure to capture, or loss of, any such information; (vi) any error, omission, interruption, deletion, defect, delay in operation or transmission, communications line failure, technical error, theft or destruction or unauthorized access to the Sweepstakes; (vii) any injury or damage, whether personal or property, to entrants or to any person's computer related to or resulting from participating in the Sweepstakes and/or accepting a prize; and (viii) entries that are late, forged, lost, misplaced, misdirected, tampered with, incomplete, deleted, damaged, garbled or otherwise not in compliance with the Official Rules. Further, the Sweepstakes Entities are not responsible for any unanswered or undeliverable winner notifications. By entering the Sweepstakes, each entrant agrees: (i) to be bound by these Official Rules, including entry requirements; (ii) to waive any rights to claim ambiguity with respect to these Official Rules; (iii) to waive all of his/her rights to bring any claim, action or proceeding against any of the Released Parties in connection with the Sweepstakes; and (iii) to forever and irrevocably agree to release and hold harmless each of the Released Parties from any and all claims, lawsuits, judgments, causes of action, proceedings, demands, fines, penalties, liability, costs and expenses (including, without limitation, reasonable attorneys’ fees) that may arise in connection with: (a) the Sweepstakes, including, but not limited to, any Sweepstakes-related activity or element thereof, and the entrant’s entries, participation or inability to participate in the Sweepstakes; (b) the violation of any third-party privacy, personal, publicity or proprietary rights; (c) acceptance, attendance at, receipt, travel related to, participation in, delivery of, possession, defects in, use, non-use, misuse, inability to use, loss, damage, destruction, negligence or willful misconduct in connection with the use of a prize (or any component thereof); (d) any change in the prizing (or any components thereof); (e) human error; (f) any wrongful, negligent, or unauthorized act or omission on the part of any of the Released Parties; (g) lost, late, stolen, misdirected, damaged or destroyed prizing (or any element thereof); or (h) the negligence or willful misconduct by entrant. If, for any reason, the Sweepstakes is not capable of running as planned, Sponsor reserves the right, at its sole and absolute discretion, to cancel, terminate, modify or suspend the Sweepstakes and/or proceed with the Sweepstakes, including the selection of a winner in a manner it deems fair and reasonable, including the selection of a winner from among eligible entries received prior to such cancellation, termination, modification or suspension. In no event will more prizes be awarded than are stated in these Official Rules. In the event that, due to technical, typographical, mechanical, administrative, printing, production, computer or other errors, there are more winners than are stated in these Official Rules, a random drawing among the claimants will be held to determine the winner. WITHOUT LIMITING THE FOREGOING, EVERYTHING REGARDING THIS SWEEPSTAKES, INCLUDING THE PRIZE, IS PROVIDED “AS IS” WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE OR NON-INFRINGEMENT.   DISPUTES: THIS SWEEPSTAKES IS GOVERNED BY, AND WILL BE CONSTRUED IN ACCORDANCE WITH, THE LAWS OF THE STATE OF MICHIGAN, AND THE FORUM AND VENUE FOR ANY DISPUTE SHALL BE IN THE OAKLAND COUNTY, MICHIGAN. IF THE CONTROVERSY OR CLAIM IS NOT OTHERWISE RESOLVED THROUGH DIRECT DISCUSSIONS OR MEDIATION, IT SHALL THEN BE RESOLVED BY FINAL AND BINDING ARBITRATION ADMINISTERED BY JAMS IN ACCORDANCE WITH ITS ARBITRATION RULES AND PROCEDURES OR SUBSEQUENT VERSIONS THEREOF (“JAMS RULES”). THE JAMS RULES FOR SELECTION OF AN ARBITRATOR SHALL BE FOLLOWED, EXCEPT THAT THE ARBITRATOR SHALL BE EXPERIENCED AND LICENSED TO PRACTICE LAW IN MICHIGAN. ALL PROCEEDINGS BROUGHT PURSUANT TO THIS PARAGRAPH WILL BE CONDUCTED IN OAKLAND COUNTY, MICHIGAN. THE REMEDY FOR ANY CLAIM SHALL BE LIMITED TO ACTUAL DAMAGES, AND IN NO EVENT SHALL ANY PARTY BE ENTITLED TO RECOVER PUNITIVE, EXEMPLARY, CONSEQUENTIAL OR INCIDENTAL DAMAGES OR HAVE DAMAGES MULTIPLIED OR OTHERWISE INCREASED, INCLUDING ATTORNEYS’ FEES OR OTHER SUCH RELATED COSTS OF BRINGING A CLAIM, OR TO RESCIND THIS AGREEMENT OR SEEK INJUNCTIVE OR ANY OTHER EQUITABLE RELIEF. ENTRANTS AGREE THAT THE RIGHTS AND OBLIGATIONS OF ANY ENTRANT AND/OR SWEEPSTAKES ENTITIES AND/OR ANY OTHER PARTY SHALL BE RESOLVED INDIVIDUALLY, WITHOUT RESORT TO ANY FORM OF CLASS ACTION. ANY DEMAND FOR ARBITRATION MUST BE FILED WITHIN ONE (1) YEAR FROM THE END OF THE SWEEPSTAKES PERIOD, OR THE CAUSE OF ACTION SHALL BE FOREVER BARRED.   PRIVACY: Sponsor’s privacy policy is available at https://www.stubhub.com/legal/?section=pp.    Publicity Rights: By participating in this Sweepstakes, each entrant agrees to allow the Sponsor and Sponsor’s designee the perpetual right to use his/her name, address (city and state), biographical information, likeness, picture and other information and content provided in connection with the Sweepstakes for promotion, trade, commercial, advertising and publicity purposes in all media worldwide including, but not limited to, on television and the Internet, without notice, review or approval and without additional compensation, except where prohibited by law.   General: Any attempted form of participation in this Sweepstakes other than as described herein is void. Sponsor and Administrator reserve the right to disqualify any entrant found or suspected, in their sole and absolute discretion, to be tampering with the operation of the Sweepstakes; to be acting in violation of these Official Rules; or to be acting in an unsportsmanlike manner or with the intent to disrupt the normal operation of this Sweepstakes. Any attempted form of participation in this Sweepstakes other than as in these Official Rules is void. If it is discovered that a person has registered or attempted to register more than once using multiple phone numbers, e-mail addresses, residential addresses, multiple identities, IP addresses, use of proxy servers, or like methods, all of that person’s entries will be declared null and void and that person will not be awarded any prize that he/she might have been entitled to receive. Any use of robotic, automatic, macro, programmed, third party or like methods to participate in the Sweepstakes will void any attempted participation effected by such methods and the disqualification of the individual utilizing the same. Entrants and/or potential winners may be required to provide proof of identification and eligibility as required by Sponsor or Administrator In the event of a dispute as to the identity of a winner, the winning entry will be declared made by the authorized account holder of the e-mail address submitted on the registration form associated with such entry. "Authorized account holder" is defined as the natural person who is assigned to an e-mail address by an Internet access provider, online service provider or other organization (e.g., business, educational institution) that is responsible for assigning email addresses for the domain associated with the submitted email address. Each entrant may be required to show proof of being an authorized account holder. CAUTION:  ANY ATTEMPT TO DELIBERATELY DAMAGE ANY WEBSITE OR UNDERMINE THE LEGITIMATE OPERATION OF THE SWEEPSTAKES IS A VIOLATION OF CRIMINAL AND CIVIL LAWS. SHOULD SUCH AN ATTEMPT BE MADE, THE SPONSOR RESERVES THE RIGHT TO SEEK DAMAGES OR OTHER REMEDIES FROM ANY SUCH PERSON(S) RESPONSIBLE FOR THE ATTEMPT TO THE FULLEST EXTENT PERMITTED BY LAW. If any provision of these Official Rules or any word, phrase, clause, sentence, or other portion thereof should be held unenforceable or invalid for any reason, then that provision or portion thereof shall be modified or deleted in such manner as to render the remaining provisions of these Official Rules valid and enforceable. The invalidity or unenforceability of any provision of these Official Rules or the prize documents will not affect the validity or enforceability of any other provision. No entrant shall have the right to modify or amend these Official Rules. Sponsor’s failure to enforce any term of these Official Rules shall not constitute a waiver of that provision and such provision shall remain in full force and effect. All entries and/or materials submitted become the property of Sponsor and will not be returned. In the event of any conflict with any Sweepstakes details contained in these Official Rules and Sweepstakes details contained in any promotional materials (including but not limited to point of sale, television and print advertising, promotional packaging and other promotional media), the details of the Sweepstakes as set forth in these Official Rules shall prevail.   Winners List:  For a list of winners, interested individuals should mail a self-addressed stamped business envelope to: Winners List, StubHub Football Sellers Sweepstakes, P.O. Box 251328, West Bloomfield, MI 48325. Winner List requests must be received no later than February 29, 2020.   © 2019, StubHub, Inc. All rights reserved.   ... View more