StubHub Community

So sorry for the troubles! We're experiencing a temporary outage, and our technical team is working to get it resolved asap. In the meantime, please feel free to send us a private message here. We'd love a chance to help you out.  ... View more

It looks like the payments were sent over, but there was incorrect information on the payment account, so the payment failed. The payments team suggested that you delete and re-add the payment method and select it as the default. That should trigger another payment. Just make sure that the info matches exactly what the bank has on file.  ... View more

That's definitely odd. It can take around 60 minutes to show up on the site, but you can also try turning off the "Better Value Tickets" filter to see if they show up. You'll want to search by location only and check the listing IDs, since there may be a difference in the price you listed and the price displayed, since there are dynamic markdowns that can show the price as lower than what they are listed for.  It won't have any effect on your payout though, so don't worry too much about that. Just try those and see if you can find your tickets. ... View more

We will forward all of this information to our events team, who will work to verify the event and update the site! These changes can sometimes take up to 48 hours to complete or longer.    ... View more

It's very common for venues/performers to delay the transfer, but in nearly all cases, the transfer option is made available within 24 hours of the event. It's not something that we would consider to be a concern due to the rarity of that actually happening. So I'd suggest moving the in-hand date as close to the event as possible and you can follow up with us here via private message if there are any indications that the transfer is further delayed than your original in-hand date.  ... View more

Yep! You can re-transfer as many times as needed until it's accepted.  ... View more

@utrip20 What @Melpik is saying is accurate. Once other option would be to cancel and re-transfer the tickets. Ticketmaster updated their email server at some point last year and it caused several of the email transfers to be filtered out or remain undelivered. Usually a second transfer will resolve that issue.  ... View more

Are you attempting to list on the desktop site or the app? ... View more

@POPO is accurate. We don't simply allow sellers to cancel sales at will. Cancelled sales will result in penalties for them and in most cases, you as the buyer would be provided with replacements if at all possible. We look out for sellers in that we don't allow buyers the opportunity to change their mind and leave the seller hanging, but likewise, we hold sellers accountable for not following through. The options we have for replacements are based on what is currently available and comparable. It's a very rare circumstance, but if the prices went up over 2x as much, that would limit the options that we have available. I'm sorry to hear that you had a similar situation, but that certainly isn't a common occurrence. That said, if you're still having issues, or if anyone reading this thread finds themselves in a similar situation, please feel free to follow up with our support team here on the community. Just send a private message with all the details to @TeamStubHub. ... View more

Based on our information and what the House of Blues has on their own site, there is only 1 floor section. So I can't be certain why a seller would have floor 1 and floor 2 other than for inventory purposes. So if a seller has a couple different sets, they may have them together in numbered sets. But regardless, if you purchase floor 1, floor 2, or floor general admission, you'll be in the same section. ... View more