StubHub Community

TeamStubHub · 2 weeks ago

Thank you so much for reaching out! Due to our current contact volumes, this channel is only able to assist with events happening within the next 24 hours. If you have an event in the next 24 hours and need assistance, please send us your order number, the date of your event (MM/DD), email address, and phone number and we’ll be happy to help!

TeamStubHub · 2 weeks ago

Thanks for providing that information! We have escalated this to our events team. Please keep an eye out for updates!

TeamStubHub · 2 weeks ago

So sorry for that delay! We'll escalate it again for you.

TeamStubHub · 3 weeks ago

Great question. If they are mobile transfer tickets, the person transferring would need to log into the site or primary they had originally purchased from and transfer them there using your name and email address. Then you can accept and view them on your phone.

TeamStubHub · 3 weeks ago

You would need to create an entirely new listing if you are going to change the ticket amount. Then just upload or transfer the ones that you sold. If the listing is a PDF listing, it will allow you to select the page you want to list during the listing process.

TeamStubHub · 3 weeks ago

Thank you so much for reaching out and sharing these issues here on our community. The typical timeline we enforce for sellers is that they can't list within 4 hours of the event, not 24 hours. If you're having issues listing tickets 24 hours prior to an event and the tickets are electronic or mobile transfer then we'd recommend reaching out to a moderator directly via private message here. They would love to look further into those events to see what's causing the issues.

TeamStubHub · 3 weeks ago

Thanks for sending that in! We have escalated this event to our Events team.

TeamStubHub · 3 weeks ago

Thanks for supplying us with that event info! We are escalating all examples to our events team to get this handled for you. 😊

TeamStubHub · 3 weeks ago

Thank you for providing that information! We have escalated this to our events teams and will get this updated as soon as possible.

TeamStubHub · 3 weeks ago

If you happen to get that error, our first suggestion would be to check the Ticketmaster account and make sure that the tickets weren't accepted into that account even though the error occurred. That happens on some occasions. If you don't see them there, send a private message to one of our moderators. They can jump in and help.

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