StubHub Community

If I purchase a Masters multiple competition day package, do I need to drop off the badges at the end of each day? If you buy a multiple competition day package for the Masters Tournament, you don't need to drop off your badges at the end of each day. You'll drop off your badges at the end of the last day of the package. • For example, if you purchase a Thursday - Sunday package, pick up your badge Thursday morning, and drop it off at the conclusion of play on Sunday. If you're buying each day separately, you need drop off your badges at the end of each day.   Are cameras and cell phones allowed inside Augusta National Golf Course during the Masters Tournament? No. Cameras and cell phones aren't allowed on the course during competition rounds. View a full list of prohibited items.     What kind of access do Masters Tournament Grounds passes provide? Masters Ground Badges grant access to the Grounds of Augusta National Golf Course, where buyers are free to roam the course or follow their favorite golfers. Areas roped off and deemed restricted by Augusta won't be accessible. Important: This year, you can enter the grounds twice per day. We encourage you to refrain from leaving the tournamaent unless neccessary to ensure there are no unforseen issues when re entering.   Is there a difference between rows for Masters badges? There is FULL DAY, GA, BADGE, etc. There is no difference  between rows for Masters badges. All Grounds passes for the Masters grant the same access. Why are Masters Grounds passes priced differently? Since StubHub is a marketplace where fans buy and sell tickets to one another,  prices are set at the discretion of the seller. All Grounds passes listed on StubHub grant the same access at Augusta National Golf Course.   The Masters is a week long event, being divided into Practice rounds and Competitive rounds Practice Days (Monday, April 6-Wednesday, April 8) Competitive Round Days (Thursday, April 9-Sunday, April 12)     StubHub’s weather policy: The Masters When you buy a Masters badge, you’re purchasing for the day, not a round. This means the day is considered “played” once the first player tees off, regardless of what time it rains or when play stops.   Since StubHub isn’t responsible for event changes, we’re not able to issue refunds after the first tee off.   For more info, check out the Masters policies.     Picking up your Masters badges You can pick up your Masters badges at our Last Minute Services location as early as 7 AM on your event day only.   We’re 0.7 miles away from Gate 6 of Augusta National Golf Course. You can find us at:   2717 Wicklow Dr.  Augusta, GA 30909   We’ll have 15-minute temporary parking available. Full day parking at our LMS location isn’t allowed.   Buyer Pickup Hours Saturday, April 4 (6 am – 3 pm ET) Monday, April 6 – Wednesday, April 8 (7 am – 5 pm ET)   Thursday, April 9 - Sunday, April 12 (7 am – 8 pm ET)   - -Remember Buyers can only pickup on day of their event- -   LMS closes earlier on practice round days because fans do not have to return the practice badges.     StubHub’s 19 th Hole at Augusta Hospitality Tickets are available to StubHub's 19th Hole at Augusta Hospitality Clubhouse for Wednesday's practice round and all competition rounds (Thursday through Sunday). It's conveniently located near the South Gate of the course with easy access to Amen Corner.   Our Hospitality Clubhouse boasts over 8,000 sq. feet of indoor pavilion and an additional 4,000 sq. feet of covered outdoor patio seating. Amenities include:   Unlimited food and beverage Premium open bar Open 7 AM - 8 PM Live tournament coverage Live music in a comfortable, relaxed, upscale atmosphere Complimentary cigars Parking and complementary shuttle service to drop-off point near the South Gate       Returning your Masters Bought a single day badge: When buying a single day Masters competition round badges on StubHub, you need to return them by 7 PM local time, or 30 minutes after end of play on that day.   Bought multiple day package: When buying a multiple-day Masters competition package, you’ll return the badges at the end of the last day of the package.   Example: You bought a Thursday-Sunday package. Pick up your badge Thursday morning, and drop it off at the end of play on Sunday.   Masters badge grounds access Masters Ground Badges grant access to the Grounds of Augusta National Golf Course. Buyers are free to roam the course or follow their favorite golfers.   Areas roped off and deemed restricted by Augusta won't be accessible.   You can enter the grounds twice per day.   Parking for the Masters At Augusta National, free parking is available on a first come-first served basis.     Augusta National Golf Course seating Reserved seating isn’t available inside Augusta National.   You’re allowed to bring one armless stool or seat per person from the outside. They're also available to purchase at the gift shop, and can be used within acceptable seating areas deemed by Augusta.   Check out a full list of accepted and prohibited items.     Sellers: Listing on StubHub Fans can only list Grounds badges.  StubHub will NOT accept listings for Berkmans, or Trophy Room badges. When listing, sellers should list Row as GA since all Grounds Badges for the Masters are the same. In the past, the different listings have confused some buyers.   Hospitality Service For 10 years, StubHub has provided our patrons with an affordable, comfortable and exclusive hospitality experience at the Masters. We have hosted thousands of golf fans over the years for the highest-rated experience that StubHub provides.   Guests of The 19th Hole at Augusta will experience southern hospitality at its finest. Upon arrival, guests are welcome to free parking and, when ready, a complimentary shuttle service up to Berckman’s Road. The 19th Hole is comprised of both covered and outdoor spaces with over 15 TVs throughout providing streaming Masters coverage to help ensure guests can follow the groups and holes of their choosing.   Each day, guests are provided a freshly prepared breakfast, lunch, and dinner from an exceptional, Atlanta-based culinary team.   The 19th Hole also features a free bag/phone check, free chair massages, free Golden Tee arcade, a golf simulator, a life-size Masters leaderboard, and live music featuring different artists each night.   Tickets for our hospitality location are separate from tickets into the Masters tournament and practice days. Unlike the Masters event, the hospitality location offers unlimited access for the entire day. Fans can come and go as they please. Tickets are live and available on site now. A team of trained experts will be contacting every Hospitality buyer prior to the event to answer questions.   The Hospitality location is across the street the LMS location and will be open Wednesday, April 8 through Sunday, April 12, 2020, from 7:00 a.m. - 8:00 p.m.  See the flyer above for details. ... View more

Will this change anything for sales that have already gone through, but I have not yet been paid on? No, these payment and currency changes will only take effect after our go live date. All sales that occur prior to the go-live date will continue to be paid in USD.  We will continue to keep you informed on the exact date.     Will all my inventory that is already posted on StubHub when we go live change to CAD automatically?  Yes, we will let you know when the go-live date is in February 2020, but the prices will automatically convert into CAD from that date. As with any listing, you can always edit your price anytime before your tickets sell.     What happens to seller penalties once new program goes live? After go-live, all seller penalties for Canadian events will need to be paid in Canadian dollars, and will be charged to your StubHub account by deducting funds owed from payments for future ticket sales.   Will I get my sales for tickets for U.S. and Canada in one batch payment?   No, we will separate U.S. and Canada seller payments.      Can I have different payment methods for my Canadian and U.S. sales?  Yes, you will be required to have two different payment methods, one for sales in USD and one for sales CAD. These can both be the same PayPal account or separate bank accounts (one in the US for USD and one in CA for CAD).   ... View more

  ¿Qué transporte puedo usar en Miami durante el Super Bowl 54?    La mejor opción de transporte en el centro de Miami es Metrorail, pero Metrorail no se va desde el centro hasta nuestro punto de entrega o el Hard Rock Stadium Para llegar a nuestro centro de Servicios de último minuto o al Hard Rock Stadium, lo mejor es llegar con automóvil, tomar un taxi o usar Uber/Lyft. Si estás viajando por Miami en Metrorail durante tu visita, compra un pase de transporte en línea o en las máquinas expendedoras que encontrarás en todas las estaciones de Metrorail. La tarifa normal es $2.25. Metrorail ofrece su servicio hacia el aeropuerto internacional, Miami International Airport (MIA), y va desde: • Kendall hasta South Miami, Coral Gables y el centro de Miami • La zona del centro cívico y del hospital Jackson Memorial Hospital • Brownsville, Liberty City, Hialeah y Medley en el noroeste de Miami-Dade ¿Están disponibles las experiencias VIP del Super Bowl 54?   Si bien algunos vendedores ofrecen una recepción en sus anuncios de boletos del Super Bowl, ten en cuenta que StubHub no ofrece una fiesta previa al juego este año. De todos modos, puedes mejorar tu experiencia para la semana de los partidos con boletos para un concierto o una fiesta antes del gran día. ¿Dónde puedo estacionar para ir al Super Bowl 54?   Si necesitas estacionar para ir al Super Bowl 54, puedes comprar pases de estacionamiento en sitios locales. Echa un vistazo a las opciones de estacionamiento disponibles en StubHub. Si bien no puedes estacionar en el centro de Servicios de último minuto de StubHub para ir al partido, tenemos espacios de estacionamiento con un límite de tiempo de 15 minutos que puedes usar para recoger tus boletos. ¿StubHub ofrece una fiesta previa al partido para el Super Bowl 54?   No, StubHub no ofrecerá una fiesta previa al Super Bowl este año como lo ha hecho en años anteriores. Sin embargo, algunos vendedores ofrecen una recepción con sus boletos, así que revisa los anuncios cuidadosamente. Nuestro punto de entrega también se simplificará para que puedas ingresar al lugar lo más rápido posible. ¡Únete a la conversación y recibe respuestas a tus preguntas del Super Bowl 54 en la comunidad StubHub! ¿Cuándo y dónde puedo recoger los boletos para el Super Bowl 54 que compré en StubHub?   Para recoger tus boletos del Super Bowl 54, visita: Centro de Servicios de último minuto de StubHub Betty T. Ferguson Recreation Complex 3000 NW 199th St. Miami Gardens, FL 33056 El complejo Betty T. Ferguson Recreation Complex se encuentra a alrededor de media milla al oeste del Hard Rock Stadium en NW 199th St. Recoge tus boletos para el Super Bowl durante estos horarios: • Sábado 1 de febrero, de 10 a. m. a 5 p. m. EST • Domingo 2 de febrero, de 10 a. m. a 7:30 p. m. EST (inicio a las 6:30 p. m.) Consulta el correo electrónico de confirmación del pedido para ver la información específica sobre cómo recoger tus boletos. Importante: Si compras boletos el viernes 31 de enero o el sábado 1 de febrero, es posible que solo puedas recoger tus boletos el domingo 2 de febrero. ¿Cómo anuncio boletos para el Super Bowl 54 en StubHub?   Para anunciar boletos para el Super Bowl 54 en StubHub, debes hacer los siguiente: • Completa y firma el acuerdo del vendedor • Espera un correo electrónico de StubHub con la aprobación para vender entradas del Super Bowl (dentro de los 2 días hábiles posteriores a la firma del acuerdo del vendedor) • Crea tu anuncio a partir del 19 de enero Para completar la venta o mantener tu anuncio activo después del 28 de enero, debes enviar los boletos a nuestro centro de Servicios de último minuto. • Las etiquetas de envío estarán disponibles desde el domingo 26 de enero hasta el martes 28 de enero. • Incluye en el sobre tu dirección de correo electrónico de StubHub, nombre y apellido, y número de teléfono (de preferencia, celular) • Envía tus boletos mediante un método de entrega con rastreo a la siguiente dirección: Centro de Servicios de último minuto de StubHub Betty T. Ferguson Recreation Complex 3000 NW 199th St. Miami Gardens, FL 33056 Una vez que las etiquetas StubHub se desactiven, deja tus boletos en la dirección mencionada arriba, durante el horario de atención. Todos los envíos (incluido el pago y el riesgo del envío) serán gestionados por el cliente. Horario de atención del centro de Servicios de último minuto de StubHub • Martes 28 de enero – sábado 1 de febrero: 10:00 a. m. a 5:00 p. m. ET • Domingo 2 de febrero: 10:00 a. m. hasta el inicio del partido ¿Cuál es la política de la NFL con respecto a las bolsas?   Para brindar un ambiente seguro a los fans, la NFL tiene una estricta política de bolsas transparentes. Las bolsas aprobadas son las siguientes: • Bolsas de plástico transparente, vinilo o PVC de no más de 12" x 6" x 12" • Bolsas de plástico transparente para congelador (Ziploc o similar) de un galón • Bolsas de mano pequeñas, con o sin asa o correa (se pueden ingresar al estadio con una bolsa de plástico transparente de las mencionadas en las opciones) Consulta la Política de bolsas transparentes de la NFL para obtener más información. ¿Cuánto tiempo tengo para comprar boletos del Super Bowl 54 en StubHub?   Puedes comprar boletos para el Super Bowl 54 en StubHub hasta 1 hora después del inicio del partido. ¿Puedo revender mis boletos para el Super Bowl 54 en StubHub?   Si compraste boletos para el Super Bowl 54 en StubHub y quieres revenderlos, selecciona "Vender boletos" y sigue las instrucciones. Importante: No puedes anunciar boletos para el Super Bowl hasta el 19 de enero. Si tienes preguntas sobre cómo vender tus boletos, visita la página de eventos importantes de la comunidad StubHub o llámanos al 866-232-2999. Horario de atención • De lunes a viernes: 8:00 a. m. - 12:00 a. m. EST ¿Por qué no puedo crear anuncios para el Super Bowl 54 en StubHub?   Para anunciar boletos del Super Bowl 54 en StubHub, debes completar y firmar el Acuerdo del Vendedor. Puedes comenzar a anunciar tus boletos para el Super Bowl el 19 de enero. ¿A quién puedo contactar si tengo una pregunta sobre el Super Bowl 54?   Si tienes preguntas sobre el Super Bowl 54, visita la página de eventos importantes de la comunidad StubHub o llámanos al 866-232-2999. Horario de atención • De lunes a viernes: 8:00 a. m. - 12:00 a. m. EST • Sábados y domingos: 8 a. m. a 10 p. m. EST ¿Qué necesito para recoger mis boletos del Super Bowl 54 que compré en StubHub?    Si compraste boletos para el Super Bowl 54 en StubHub, lleva la identificación que indicamos a continuación para recoger los boletos en nuestro centro de Servicios de último minuto: • Una identificación con foto válida • Tarjeta de crédito utilizada para comprar los boletos ... View more

Are you aware of recent changes to an event? Do you see a discrepancy in the event details we have on-site versus the primary?  Let us know about it by commenting below! To help us address and review the issue as quickly as possible, please make sure to include all of the following details:  Event name Link to the event on StubHub.com Link to the event from the primary ticket provider (other secondary marketplaces will not be accepted) What is wrong (date/time, venue, rescheduled/postponed, etc.) What is correct (what the primary has) We will forward all of this information to our events team who will work to verify the discrepancies and update the site! *These changes can sometimes take up to 48 hours to complete.   This thread is only for events with incorrect info.   Please use the Event Request Form for events not on-site and the Map Errors on Site form for events with an incorrect map rather than posting your event details on this thread directly. If an event has incorrect event information, you can definitely post that on this board. A moderator will be sure to review the post, escalate it, and then remove it after the request has been submitted.  ... View more

Loading… Uploading assets requires you to be signed into your Google account to submit     The Maps Request Form is your direct access to the Maps Team! So we can resolve your request as efficiently as possible, please review some frequently asked questions below to ensure we get the most complete and helpful information.   What can I submit? Map Design Errors Incorrect text labels on the map itself Listing(s) not mapping or mapping to wrong section No map on site Wrong map on site What should I NOT submit? Best Value / Best Seat Errors (Coming Soon) Wrong Event Name, Venue, Date, Time Missing Events on site Requests regarding Seller Comments Why do I need the full Stubhub.com Event URL? The Full URL contains important Event data that gets automatically parsed into our workflow. This means less work for you when submitting requests! Good URL example: https://www.stubhub.com/ali-wong -tickets-ali-wong-los-angeles-wiltern-theatre-9-28-2019 /event/104184276 /?sort= Bad URL example: https://www.stubhub.com/event/104184276 Will I get a follow up? If you indicate that you require a follow up on the form, we will confirm when your issue is resolved. If you do not require follow up, but more information is required to process your request, we will reach out via the email address provided in the form. How are my Requests prioritized? Requests are algorithmically prioritized by inventory levels, historical sales data and proximity to the Event Date. How do I escalate an issue? In most cases, your request should be handled within 2-6 business days. If, after that time, your issue is still unresolved, please contact our Customer Experience Team for escalation. ... View more

  To list Super Bowl 54 tickets on StubHub   Visit the Super Bowl 54 event page Click Sell tickets and fill out the Seller Guidelines    Filled out the form but need to change the way you're delivering the tickets?   Call us at 866-788-2482, or Email nasellerapproval@stubhub.com with 1. Your StubHub email address 2. The number of tickets (including section, row, and seat location) 3. If requesting Mobile transfer tickets: Your Ticketmaster or NFL Ticketholder app name   We'll respond within a few business hours   NOT already approved to list mobile tickets • Call us at 866-232-2999 requesting access to list • Once you receive access, we'll give you more instructions on listing and delivering tickets to the buyer Already approved to list mobile tickets • Follow the information we've already sent you to list tickets   What do I need to pick up my tickets Super Bowl 54 tickets I bought on StubHub? If you bought Super Bowl 54 tickets on StubHub, bring the below identification to pick them up at our Last Minute Services location: A valid photo ID Credit card used to make the purchase   Who can I contact for Super Bowl 54 questions? If you have Super Bowl 54 questions, you can reach out on our community page or by phone at 866-232-2999 Hours of operation Weekdays: 8:00 AM - 12:00 AM est Weekends: 8:00 AM - 10:00 PM est   Why can’t I list tickets for Super Bowl 54 on StubHub? Listing Super Bowl 54 tickets will be enabled on January 19th. In order to be ready to post at that time you need to complete and sign the Seller Agreement. You can find the agreement when clicking on Sell for the Super Bowl event.    How long do I have to buy Super Bowl 54 tickets on StubHub? You can buy Super Bowl 54 tickets on StubHub up to 1 hour after kickoff   What is the NFL bag policy? To help provide a safe environment for fans, the NFL has implemented a strict clear bag policy. Approved bags:       Bags that are clear plastic, vinyl, or PVC and don't exceed 12" x 6" x 12"       One-gallon clear plastic freezer bag (Ziploc bag or similar)       Small clutch bags, 4.5" x 6.5", with or without a handle or strap can be taken into the stadium with one of the clear plastic bag options An exception will be made for medically necessary items after thorough inspection for this purpose Visit the NFL Clear Bag Policy website for more info. Security screening for Super Bowl 54 begins at 2:00pm ET at all entries and gates   How do I list Super Bowl 54 tickets on StubHub? Listing Super Bowl 54 tickets will be enabled on January 19th. In order to be ready to post at that time you need to complete and sign the Seller Agreement. You can find the agreement when clicking on Sell for the Super Bowl event.    Once you complete the selling agreement we will let you know if you are approved to list your tickets within 2 business days. After you receive your approval, you don’t need to do anything else until your account is active to list on January 19th.   In order to complete your sale, or keep your listing up past January 28th, you will need to deliver your tickets to the StubHub Fulfillment Center (address below). Shipping labels to deliver your tickets to our fulfilment center will be available Sunday January 26th through Tuesday January 28th.    Once StubHub labels are turned off, we recommend dropping off your tickets to our Last Minute Services at Betty T. Ferguson during office hours. All shipments (including payment and risk for the shipment) will be managed by the customer.   When sending in tickets, be sure to include       Your StubHub email address       Your first and last name       Your phone number (mobile preferred)   StubHub Fulfillment Center Betty T. Ferguson Recreation Complex 3000 NW 199th St. Miami Gardens, FL 33056    Office hours       Tuesday, January 28 – Saturday, February 1: 10:00 AM - 5:00 PM ET       Sunday, February 2: 10:00 AM - Kickoff   When and where can I pick up my Super Bowl 54 tickets I bought on StubHub? StubHub Fulfillment Center Betty T. Ferguson Recreation Complex 3000 NW 199th St. Miami Gardens, FL 33056   Pick up your Super Bowl tickets during these hours:       Saturday, February 1 from 10:00 AM to 6:00 PM est       Sunday, February 2 from 10:00 AM to 7:30 PM est (kickoff at 6:30 pm) Refer to your order confirmation email for specific pickup info.   Important: If you buy tickets on Friday, Jan 31 or Saturday, February 1, you may only be able to pick up Sunday, February 2.   The Betty T Ferguson Recreation Complex is about a half mile West of Hard Rock Stadium on NW 199th St.   Other important dates:  Sun, Jan 19: Pre-approved sellers enabled to list tickets Sun, Jan 26: Shipping labels will be available to print from your account Tue, Jan 28: StubHub will begin accepting tickets at our StubHub Super Bowl Ticket Fulfillment Center. All physical ticket listings without extensions will expire at 3PM ET. Wed, Jan 29 (3PM ET): Deadline for all completed Super Bowl ticket sales to be at the StubHub Super Bowl Fulfillment Center Operations Hours (Week of game): Tue, Jan 28 - Sat, Feb 1: 10AM – 5PM ET Sun, Feb 2: 10AM – KICKOFF How to reclaim unsold tickets Hard Tickets: Delete the listing Request seller to pick them up at our seller service location at the Betty T. Ferguson Recreation Center Note who will be picking up the tickets on the HR on the listing page Inform the seller they need a valid photo ID matching the name Mobile Tickets (C2C): Seller needs to email SHSBLIV@gmail.com requesting the exact tickets provided to us Tickets will be sent back to the address they were sent from Confirm the email address with the seller and note it in the HR Does StubHub offer a pregame party for Super Bowl 54? No, StubHub will not be offering a pregame party this year as it has in years past. Our pick up location will be streamlined to get you into the action as quickly as possible. However, please note that some sellers are offering hospitality along with their ticket sales which can be found directly in the listing. Join the conversation and get your Super Bowl 54 questions answered on the StubHub Community!   Where can I park for Super Bowl 54? If you’re looking for a place to park for Super Bowl 54, you can buy parking passes in local lots - check out the available parking options on StubHub.   Limited 15 Minute parking spaces will be available to use while picking up your tickets from the Fulfillment Center but you will not be able to park for the game at that location.   Are there Super Bowl 54 VIP experiences available? While we are not offering a pre-game party this year, you can still enhance your game week experience with tickets to a concert or party leading up to the big day. However, please note that some sellers are offering hospitality along with their ticket sales which can be found directly in the listing.   How do I get around Miami during Super Bowl 54? The best option to get around downtown Miami is by Metrorail. However, the Metrorail does not operate from downtown to our pickup location or Hard Rock Stadium. The best option for traveling to our pickup location or to the Hard Rock Stadium would be to drive or take a Taxi/Uber/Lyft.   If traveling around Miami during your visit, the Metrorail provides service to Miami International Airport (MIA) and runs from Kendall through South Miami, Coral Gables, and downtown Miami; to the Civic Center/Jackson Memorial Hospital area; and to Brownsville, Liberty City, Hialeah, and Medley in northwest Miami-Dade.     To ride the Metrorail you must purchase a transit pass which can be purchased online or at vending machines located at the entrance of each Metrorail station.   Metrorail costs: Regular fare: $2.25 Super Bowl  OLE parties (Touchdown Club, 54 Live, Legends, or On the Fifty) What is on the food menu? You can enjoy Super Bowl pregame food from award-winning restaurants. Below are some of the options you can choose from: House of Mac (Caribbean soul food) Sergio’s (combines both Cuban and American dishes) La Camaronera (iconic Miami seafood) Azucar (Ice Cream) What is the difference between ultra-premium, premium and all-inclusive. Ultra-Premium refers to our On the Fifty package that has top-shelf liquor and a high-end menu featuring incredible options like a raw bar, carving stations and much, much more Premium refers to high-end liquor and fantastic food options as well. While the brand names may be a step down from ultra-premium, these will be name-brand items that fans will love, and food will be served from award-winning restaurants around Miami. All-Inclusive refers to well drinks, beer and wine, and food options that we like to describe as high-end tailgate fare. How many beverages/alcohol will I get? There are no limits placed on beverages at our pregame parties though our bartenders will be instructed to play close attention to guests as it relates to alcohol consumption. We want to remind fans over 21 to drink responsibly.   What is 72 Club Access, Open Air 72 Club access is a premium hospitality space inside Hard Rock Stadium. Guests that purchase our On the Fifty package will have access to the 72 Club throughout their Super Bowl Experience – pregame, in-game and postgame. It will have premium food and beverage, activations, tastings, and much more. Those guests will also have the best seats for the all the action in addition to getting a chance to celebrate on the field postgame with the Super Bowl champs. Open Air refers to our pregame parties that will be outside Hard Rock Stadium – Legends, 54 LIVE and Touchdown Club. There will be areas with cover, but fans will be able to soak in the great Miami weather locals love. Can I bring things into the party? Our parties operate under the NFL and Hard Rock Stadium Super Bowl LIV security policies. For more information please visit https://hardrockstadium.com/stadium-policy/   Can I get signatures from legends/players? We cannot guarantee that you will get signatures from NFL Legends, but there will be 12+ NFL Legends on hand at our Super Bowl LIV pregame events. Some will be signing autographs for fans, but there is no guarantee each attendee will receive an autograph.   Can any age enter, or are there age restrictions? We do not have age restrictions, but you must be 21 to be served alcohol.   When do the parties open and close? Our pregame parties run from 2:30-5:30PM.   Where are the parties located? All of our pregame parties are located within the security perimeter just steps away from Hard Rock Stadium. Our On the Fifty party is located inside the stadium within the 72 Club. Legends, 54 LIVE and Touchdown Club take place approximately 100 yards South of Hard Rock Stadium.   To pick up your Super Bowl 54 tickets, visit: StubHub Fulfillment Center Betty T. Ferguson Recreation Complex 3000 NW 199th St. Miami Gardens, FL 33056   The Betty T. Ferguson Recreation Complex is about a half-mile west of Hard Rock Stadium on NW 199th St.   Check out our videos for directions to the ticket pickup location   Traveling via FL Turnpike   Traveling via I-95     Pick up your Super Bowl tickets during these hours: •  Saturday, Feb. 1, from 10:00 AM to 5:00 PM est •  Sunday, Feb. 2, from 10:00 AM to 7:30 PM est (kickoff at 6:30 PM) Refer to your order confirmation email for specific pickup info. Important: If you buy tickets on Friday, Jan. 31, or Saturday, Feb. 1, you may only be able to pick up Sunday, Feb. 2. ... View more