StubHub Community

Hello there! As @Melpik mentioned above, as long as you have transferred the tickets to the details we have provided and confirmed the transfer in your StubHub account, you are all set! If you have any further concerns, please send us a DM and we will be happy to look into this for you.  ... View more

On occasion we have seen that one batch will post before another, so being paid for one and not the other isn't all that uncommon. However, it shouldn't take any longer than the 5 to 8 business day period. That said, if that has passed and you're seeing payments for other sales, it may be that the sale itself wasn't flagged as completed on our end. This can happen for any number of reasons, but our moderators can take care of you. We'll have them send you a private message here on the community and you can respond there to get more info.  ... View more

@mbrillos We're definitely sorry to hear that you weren't able to adjust your listings due to connectivity issues. That's definitely a frustrating situation. Since we can't control the listings or guarantee that any particular listing will sell, there isn't much we can do as far as payout is concerned. We do truly apologize that you weren't able to get in contact on that day and in the future, if you do need assistance, or possibly have other questions related to this sale, you are more than welcome to send a message to our moderators here on the community @TeamStubHub They wouldn't be able to log into your account and change your prices for you, but they would be happy to assist in any way that they can. Thanks again for sharing this feedback and please, let us know via DM if you need anything else.  ... View more

Hey, Thomas! What is the event that you're referring to? We can look into that for you. ... View more

Hi Steve! That is a great question and we're so glad you took the time to reach out! Yes, we stand by every ticket we sell on our site 100% with our FanProtect Guarantee  https://www.stubhub.com/legal/?section=fp. So while it is indeed a fan-to-fan marketplace, we monitor all transactions to ensure that buyers are able to go to the events they love without any issues at all! In those extremely rare scenarios where an issue might arise, we've got your back. We'll be able to provide a full refund or replacement tickets if needed to ensure you're taken care of. 🙂 You can shop with confidence and know that we'll take care of you. ... View more

I apologize that you are unable to send us a direct message. Please get in touch with us through our other social media channels for further assistance. ... View more

Hey there! Thank you for reaching out! Our event request process has been recently updated. Please request your event by following the steps outlined here.    Our events team will get to that as soon as possible. Thanks! ... View more

Hi there! Thanks for reaching out. We do often see prices drop as the event gets closer. However, there's no guarantee that they will. If you have any further questions or concerns, please send us a DM.  ... View more

Hello there! We're so glad @Melpik was able to help you locate your listing. If you require any further assistance, please reach out and we will be happy to help.  ... View more