StubHub Community

TeamStubHub · yesterday

Hey there! Sorry to hear you haven't received your tickets! If you send us your account's email address and zip/postal code, we'll be happy to review it!

TeamStubHub · yesterday

Hey there! @Shee. So we can dig into this deeper, can you please verify the email address and zip/postal code on your account?

TeamStubHub · yesterday

We'll follow up with our management team to verify. It appears that page was updated on the 13th, so the information may have been changed. Up until now it has always been 30 days. We'll follow up with the leadership team and see what information they can provide on those details. So sorry for the. confusion there.

TeamStubHub · yesterday

So sorry for the trouble there. Depending on when the event was originally scheduled, it might not show up in your current sales until the new date has been confirmed. We wouldn't be able to issue a refund as the ticket is still valid, but we definitely want to make sure that it's there for you to use or to sell. Our mods have sent you a private message. Respond there and they can help you out with that.

TeamStubHub · yesterday

It really would depend on what the delivery method is and what you're changing it to, but our mods can help you out. They'll send you a private message now. Respond there and you can go over over those details together.

TeamStubHub · yesterday

So sorry to hear that! One of our moderators is going to send you a private message. Respond there and they will see what they can do to get those tickets delivered for you.

TeamStubHub · yesterday

Perfect! You got it exactly. If you have issues uploading, just follow up with one of our moderators when they sell and we'll help you out. Alternatively, you can send the ones that you have listed here: https://support.stubhub.com/en/support/solutions/articles/61000292624-sending-attachments-or-files-to-stubhub Just upload them there with the listing ID. That way we'll have them in the system and ready to send to your buyer if needed.

TeamStubHub · yesterday

We can certainly do our best to help you pull that up here. One of our moderators will send you a private message and you can go over that together to see what options are available.

TeamStubHub · yesterday

Thank you so much for reaching out on this. Unfortunately, those details are decided by the venue and by local authorities. We don't have any say in how those things are handled. We certainly want you to be able to go to the game and back home without any issues, but we would definitely suggest that you check with the primary and local authorities on all of those things prior to leaving for the game.

TeamStubHub · yesterday

Truly sorry to hear about this! We definitely want to do what we can to help you out. We're going to send you a private message. Please, respond there and we'll look into options for you to make sure that you're able to resolve this as smoothly as possible.

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