StubHub Community

Thank you so much for reaching out, @Eileenao! Since the tickets are still valid for the event, they must be used or sold. We're not able to offer compensation for valid tickets. We're sorry to hear that you're not able to make the new date, but at this point the best option would be to go ahead and list those on the site. ... View more

That may likely be the case, for sure, since the seller chose to add those details. In this case, it may be that the rows and seats are already squared away, but the layout may not be entirely set in stone. Our FanProtect Guarantee covers your purchase and as part of that guarantee, the details on the listing you purchase should be reflected on the tickets that you receive. ... View more

So sorry for the delay! I've escalated that to our events team and asked them to look into that as soon as possible. ... View more

@Melpik is correct here, @fricciardi One thing that we'd like to add is that we have a marketplace investigation team that will always look into cases where a buyer is claiming that tickets aren't valid and they will do what they can to ensure that the proper actions are taken.    As far as payments are concerned, due to the extremely high volume of event changes and unprecedented length of postponements that can result in cancellations months after purchase are made, we've had to adjust the payout timeline to ensure that we're not causing issues for sellers in the future if payments have to be recouped. We also want to ensure that we're able to compensate buyers in those situations which can cause issues if a seller has been paid out and closed an account. With schedules returning to a more normal timeframe, we do hope to return back to our pre-covid policy and will continue to evaluate. Please feel free to reach out here or directly to one of our moderators if you have any further questions.  ... View more

If the email came from the StubHub domain and they are specifically asking for information to be sent to an @StubHub.com email, then they will come to us. Alternatively, you can simply upload the necessary documents here  https://www.stubhub.co.uk/my/verification/upload/ (This one is for the UK), or you can send the details of your sale (sale ID, email address, and postal code on your StubHub account) to one of the moderators here and we'll get you in touch with the international payments team.  ... View more

Hey, @Jclouse21! Apologies for any frustration with this.    Did you happen to purchase the tickets on StubHub and then resell them? If so, the resale process onsite doesn't remove the transaction from your Orders tab, so you will still see the original order there. ... View more

Hey there! You could try logging in to the Hawks Account Manager to see if the tickets are in your account there.   ... View more

Hi @NickVilla727! Based on availability, tickets can be listed for sale up until 30 minutes past the scheduled start time of the game, up until 8:30pm EST. Keep in mind, if you're looking to purchase near the cutoff time, the transaction must be completed by 8:30pm. If the transaction isn't complete yet when the clock hits that time, you won't be able to purchase the tickets. ... View more