I contacted StubHub after noticing that my F1 Las Vegas tickets in the T-Mobile Grandstand had a row and seat numbers, but were missing the four-digit section number. I called support to receive the section number. My initial call to support ended abruptly when they hung up on me. Later, I received an email from support stating they had spoken to the seller, who confirmed my tickets would be in the General Admission (standing room only).
I immediately responded, pointing out that GA is different from the Grandstands (GS) and there are no assigned seats or rows in GA and GA is a different section and a much cheaper ticket than GS. I expressed my concern as I need seats for accessibility reasons. I spent a week going back and forth with StubHub support, during which two investigations were opened but led nowhere. When I called customer support again, they tried to convince me I had purchased general admission tickets not grandstands when my purchase clearly states "T-mobile Grandstands" in a specific row with specific assigned seats.
Eventually, I spoke with a supervisor who agreed that my tickets were missing the grandstand four-digit number and promised to contact the seller directly. He said he was looking at the F1 map and agreed with my observation. I never heard back from him. Another customer support representative informed me that if I received GA tickets instead of Grandstand tickets, I would be entitled to a refund. I requested the section number from the seller as evidence to ensure the seller would send the correct tickets. The seller admitted again they would send GA but this time stating it is in section 3 which is NOT what I purchased.
Since then, StubHub has been sending me generic emails congratulating me on my purchase and stating I will receive tickets in a made-up section called "Section: GA Stands,"and referring to the event as a Grandstand event instead of its proper name. I also received an email asking me for the accurate tickets as if I am the seller. StubHub has proof the seller does not plan to send the correct tickets and cannot provide the tickets sold, but is refusing to help leading to StubHub's willingness to participate in misrepresentation which is against StubHub policies. Is there anyone from StubHub who can help?
