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Topics with Label: Order Help

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Buying Tickets - FAQ

StubHub is a ticket marketplace where fans can come to buy and sell tickets from one another. Being that we are a marketplace, StubHub does not own or list tickets found our site. Have questions before you buy? Keep reading for some frequently asked ...

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Ticket & Delivery Concerns - FAQ

Tickets Q: How do I know my tickets are real? A: No need to worry about your tickets! StubHub has reviews in place that cover all accounts, purchases, sales, and listings. The reviews help make sure issues with your tickets are rare. Q: The name is d...

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  • 145 Replies

How do I get my mobile transfer tickets?

To view your mobile transfer tickets, you'll need to accept a ticket transfer to view them on your mobile device. 1. When they're ready, we'll send you an email letting you know to either: Check your email for a transfer offer from Ticketmaster or th...

by Community Manager Community Manager
  • 246 Replies

What happens if events are postponed or rescheduled?

We know these are frustrating experiences which is why we make sure to keep our fans informed through emails if there has been any change in the status of their event. Once confirmed, any info we have on the rescheduled date will be included in the e...

by Community Manager Community Manager
  • 26 Replies

Seller cancelled ticket transfer

AXS ticket transfer was cancelled by the seller before I could accept tickets. The money has already been paid to Stubhub but i have no tickets. Is the seller able to submit the tickets again for transfer to me??

Refund has been delayed

Hey guys,Just got off the phone with customer support for the second time and just wondering about a refund that’s heading into a month now. When I called, support explained that it was processed to a card that I had no association with. I mean no ma...

Boletos Concierto Rolling Stone

Compre boletos de Rolling Stone para el 25 de Junio en Londres y en la aplicacion de StubHub no me aparece mis boletos, como los puedo obtener, porque no puedo conseguir contacto con el vendedor de Stubhub, ayuda por favor

  • 0 Replies


Tickets were purchased for an event in 2020, which was first rescheduled, then cancelled. How do I find out if there was a refund for the tickets?

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I was notified January 15th, 2022 that an event I purchased tickets for in October of 2019, that was rescheduled 3 times because of covid but then was finally cancelled. I contacted support twice and they keep jerking me around saying with having to ...