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Topics with Label: Order Help

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Buying Tickets - FAQ

StubHub is a ticket marketplace where fans can come to buy and sell tickets from one another. Being that we are a marketplace, StubHub does not own or list tickets found our site. Have questions before you buy? Keep reading for some frequently asked ...

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Fake tickets

Hi I bought tickets for an event on the weekend. I emailed the stadium where I attended and they sent me confirmation that the tickets were fake. Ive tried to find a way of contacting stubhub but I cant find an email? thanks

Ticket Cannot Be Downloaded to My Account

I purchased a ticket for the Foo Fighters show [TOMORROW], and I want to guarantee that I can get in. The link sent doesn’t allow me to transfer to my account. It’s just a link to that appears to be in someone else’s wallet.I would lik...

Buying Tickets to 4day festival

I am trying to buy a 4 day Ga admission pass to a 4 day festival, they have several listings under each day- but they do say 4 day Ga admission! As long it says 4 day GA admission will I definitely receive tickets that are for the entirety of the eve...

Payment Uncussessful

Payment UnsuccessfulI went to buy tickets. Clicked purchase. The saved credit card was an old one so the payment was declined. The item still shows up in my orders, but there is no option to re-submit a payment. That specific ticket is no longer avai...

Help on VIP ticket order

I purchased tickets that were supposed to be VIP and provide VIP access, but when I got to the venue the tickets did not include any of the VIP amenities as listed.I bought similar tickets for another concert tomorrow and am now disappointed that the...

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lost tickets

I bought tickets for Matt Rife back in April. I have a screenshot of my confirmation and the initial email I got, but the email is now gone and I don't have any other emails from stubhub so i'm assuming I checked out as a guest. I can't find any plac...

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Delayed tickets

I have a major problem with my tickets, i have a concert this Saturday 29th of July and it’s being delivered to another country by mistake.Can stubhub support to give me a PDF or digital ticket instof the paper one? I have been calling UPS team with ...

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