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Topics with Label: Order Help

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Buying Tickets - FAQ

StubHub is a ticket marketplace where fans can come to buy and sell tickets from one another. Being that we are a marketplace, StubHub does not own or list tickets found our site. Have questions before you buy? Keep reading for some frequently asked ...

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Ticket & Delivery Concerns - FAQ

Tickets Q: How do I know my tickets are real? A: No need to worry about your tickets! StubHub has reviews in place that cover all accounts, purchases, sales, and listings. The reviews help make sure issues with your tickets are rare. Q: The name is d...

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  • 110 Replies

How do I get my mobile transfer tickets?

To view your mobile transfer tickets, you'll need to accept a ticket transfer to view them on your mobile device. 1. When they're ready, we'll send you an email letting you know to either: Check your email for a transfer offer from Ticketmaster or th...

by Community Manager Community Manager
  • 226 Replies

What happens if events are postponed or rescheduled?

We know these are frustrating experiences which is why we make sure to keep our fans informed through emails if there has been any change in the status of their event. Once confirmed, any info we have on the rescheduled date will be included in the e...

by Community Manager Community Manager
  • 21 Replies

Rolling Loud Tickets

Hi, my event is Oct 28, 2021 in NY. It still says my tickets have not shipped yet and I leave in 5 days. It should be in the form of a wristband so I am worried. I travel from MD to NY, so I have them shipped to where I live so I can take them with m...

StubHub Wallet

I used the 120% credit for an event ,for an if neccessary event. Will I get my discount back from the event that didnt take place? I do not see it in my wallet

Tickets received are for wrong date

I bought two tickets for tomorrow night's Canadians game. On the stubhub order confirmation, it says I correctly ordered tickets for tomorrow, October 23rd. I received the tickets for the same two seats but for the November 2nd game. How do I get thi...

Seller not delivering tickets

Hello -My group purchased tickets to the Formula 1 event in Austin, TX 2 weeks ago. The seller is not delivering tickets to us. We already missed today which is 1 day of a 3 day event. Spent thousands on flights and hotels. How can we remedy this?Tha...

Stubhub Credit

So it says I have stubhub credit in my wallet from a cancelled event that is good until Dec 2022. Apparently I can't use it on a single event for whatever reason so what's the whole point?! I just want to know what the hell I can actually use it on? ...

Still waiting on a cash refund

Still waiting on a cash refund for an event that was canceled. Clicked the button to recieve a cash refund and all information has disappeared from my StubHub account, no canceled event info, no payment processing, nothing...there is not even a pendi...

Missing Refund

I’ve spent over ten hours on three calls trying to obtain a refund. Each time, I’m told that I will receive a confirmation email and that the refund will appear in my account in several days. Still waiting on that email and refund. Is there anything ...