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Topics with Label: Order Help

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Buying Tickets - FAQ

StubHub is a ticket marketplace where fans can come to buy and sell tickets from one another. Being that we are a marketplace, StubHub does not own or list tickets found our site. Have questions before you buy? Keep reading for some frequently asked ...

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Ticket & Delivery Concerns - FAQ

Tickets Q: How do I know my tickets are real? A: No need to worry about your tickets! StubHub has reviews in place that cover all accounts, purchases, sales, and listings. The reviews help make sure issues with your tickets are rare. Q: The name is d...

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How do I get my mobile transfer tickets?

To view your mobile transfer tickets, you'll need to accept a ticket transfer to view them on your mobile device. 1. When they're ready, we'll send you an email letting you know to either: Check your email for a transfer offer from Ticketmaster or th...

by Community Manager Community Manager
  • 125 Replies

Gift card not working

I have a $100 gift card that is not working. Now that I'm looking through these boards that seems to be happening a lot so I am not sure whats up. I just spent an hour on chat with customer service for them to tell me they are having technical issues...

  • 7 Replies

Purchased tickets with wrong email address

I purchased tickets and used the incorrect email address, that I don't have access too. I called and the associated my phone number with the order and said they wer in transit and should have received a tracking number. But I used a bad email address...

No ticket transfer email

Purchased Dave Matthews tickets on July 6. Recieved a text confirmation with a link that didn't work. I checked my Stubhub account and I am unable to get the tickets, because I never received a 6 digit code. The concert is supposed to be tomorrow and...