Buying and Purchased tickets
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Buying Tickets - FAQ

StubHub is a ticket marketplace where fans can come to buy and sell tickets from one another. Being that we are a marketplace, StubHub does not own or list tickets found our site. Have questions before you buy? Keep reading for some frequently asked ...

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Ticket & Delivery Concerns - FAQ

Tickets Q: How do I know my tickets are real? A: No need to worry about your tickets! StubHub has reviews in place that cover all accounts, purchases, sales, and listings. The reviews help make sure issues with your tickets are rare. Q: The name is d...

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How do I get my mobile transfer tickets?

To view your mobile transfer tickets, you'll need to accept a ticket transfer to view them on your mobile device. 1. When they're ready, we'll send you an email letting you know to either: Check your email for a transfer offer from Ticketmaster or th...

by Community Manager Community Manager
  • 56 Replies

What happens if events are postponed or rescheduled?

We know these are frustrating experiences which is why we make sure to keep our fans informed through emails if there has been any change in the status of their event. Once confirmed, any info we have on the rescheduled date will be included in the e...

by Community Manager Community Manager
  • 14 Replies

Rescheduled Event and New Tickets

Good morning,I have tickets to a Sting show that has now been rescheduled with a date in August. I have my confimation e-mail for my show for this Friday night, June 5, but will not get the "actual" tickets until June 4. That's OK...I get that.My que...

Can’t see my order

I can’t see my order. And it also says I have no activity. I also haven’t gotten an email regarding my order. There is no pending charge on my bank account. The order page says it will take an hour but it has been 3 hours. It’s as if I didn’t even or...

Tickets haven’t been delivered

I have recently purchased tickets for a concert that is tomorrow on sept.25. The stubhub app said that I should receive my ticket on the 24th (the day before the concert) by the end of the day. Well it’s the end of the day and still no update. I need...

Access number

I logged into my account, but I can't find my previous order at all. I received an email saying the event I purchased a ticket for has been postponed with an access number, but I don't know where to put the access number in at to find my order. Can a...

  • 1 Replies

How I got a refund

I was able to get a refund to a 76ers game by sending an email to a moderator for help. I searched and the first moderator I found was AllyD. She first requested some information from me and after I provided the info she said I could get a refund. Sh...

Baseball Tickets Refund

I bought two Chicago Cubs tickets for June 3rd. However due to the virus, MLB will not return to play by then. My tickets are still listing the event as active. How do I get a refund for my tickets or get a coupon for a future purchase when I know th...

  • 1 Replies