Buying and Purchased tickets
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Buying Tickets - FAQ

StubHub is a ticket marketplace where fans can come to buy and sell tickets from one another. Being that we are a marketplace, StubHub does not own or list tickets found our site. Have questions before you buy? Keep reading for some frequently asked ...

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StubHub's FanProtect Guarantee

Did you just buy tickets for BTS's upcoming US Tour and have concerns? Are you waiting for your tickets to the big game? Don't worry! StubHub's FanProtect Guarantee is here and ready to help if there are issues with your purchase. Though problems are...

Ticket & Delivery Concerns - FAQ

Tickets Q: How do I know my tickets are real? A: No need to worry about your tickets! StubHub has reviews in place that cover all accounts, purchases, sales, and listings. The reviews help make sure issues with your tickets are rare. Q: The name is d...

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How do I get my mobile transfer tickets?

To view your mobile transfer tickets, you'll need to accept a ticket transfer to view them on your mobile device. 1. When they're ready, we'll send you an email letting you know to either: Check your email for a transfer offer from Ticketmaster or th...

by Moderator Moderator
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I purchased tickets off stub hub for an event that had to be rescheduled for a sunday evening is there anyway to get my money back?

Question about ticket

access code 7A95A3order # 546085353hello This is Hyoseon munI bought Avril Lavigne newyork ticket form stubhub and received the text message from stubhub that It was ready.So, I checked e-mail to accept the ticketBut, I didn't receive any e-mail abou...

Tickets not delivered

Hi, it’s just over 48 hours until the event that i’ve purchased my ticket for, the Muse concert in Birmingham, and I haven’t even received a confirmation that it’s been shipped. I’m just a little worried as I know it will take longer than 24 hours to...

Tickets came as PDF in email

I bought tickets yesterday for an event in 4 days. They came in a personal email account as a PDF with no other information. How do I know they are legit? I don’t want to show up to the event and find out I’ve been had.First time user and this is not...

Seller Sent 4 tickets when i ordered 2

I bought 2 tickets, from a seller that had 4 listed. I paid for 2, the seller sent me, in my transfer email, a downloadable file for all 4. Do I only use the two seats I bought, did they mistakenly send the remaining 2 they had for sale, or are all 4...

by JoeyM
  • 1 Replies