Buying and Purchased tickets
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Buying Tickets - FAQ

StubHub is a ticket marketplace where fans can come to buy and sell tickets from one another. Being that we are a marketplace, StubHub does not own or list tickets found our site. Have questions before you buy? Keep reading for some frequently asked ...

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Ticket & Delivery Concerns - FAQ

Tickets Q: How do I know my tickets are real? A: No need to worry about your tickets! StubHub has reviews in place that cover all accounts, purchases, sales, and listings. The reviews help make sure issues with your tickets are rare. Q: The name is d...

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How do I get my mobile transfer tickets?

To view your mobile transfer tickets, you'll need to accept a ticket transfer to view them on your mobile device. 1. When they're ready, we'll send you an email letting you know to either: Check your email for a transfer offer from Ticketmaster or th...

by Community Manager Community Manager
  • 60 Replies

What happens if events are postponed or rescheduled?

We know these are frustrating experiences which is why we make sure to keep our fans informed through emails if there has been any change in the status of their event. Once confirmed, any info we have on the rescheduled date will be included in the e...

by Community Manager Community Manager
  • 19 Replies

Event no longer showing in my tickets

The event was postponed and rescheduled due to covid. The date has been scheduled for July of 2021. The purchase doesn’t show anywhere on my stubhub account and I never received the tickets. Any ideas? Thanks!

  • 3 Replies

sales by # of tickets

Hi, I’ve noticed that when I look to purchase a single ticket the # of results drops significantly. Is there anything I can do as a buyer to let sellers know I’m interested in buying one ticket if they have a listing for 2 or more tickets?

Mobile ticket not transferred on time

My confirmation email says that the tickets I purchased would be delivered on 12/30 by end of day, but it's 12/31 at 7:33 PM and I still have not gotten the mobile transfer request. The event is tomorrow afternoon and it's getting close. Most of the ...