Buying and Purchased tickets
cancel
Showing results for 
Search instead for 
Did you mean: 

Forum activity

Buying Tickets - FAQ

StubHub is a ticket marketplace where fans can come to buy and sell tickets from one another. Being that we are a marketplace, StubHub does not own or list tickets found our site. Have questions before you buy? Keep reading for some frequently asked ...

Screen Shot 2019-04-02 at 11.52.31 AM.png Screen Shot 2019-04-02 at 11.58.28 AM.png Screen Shot 2019-04-02 at 11.53.41 AM.png

Ticket & Delivery Concerns - FAQ

Tickets Q: How do I know my tickets are real? A: No need to worry about your tickets! StubHub has reviews in place that cover all accounts, purchases, sales, and listings. The reviews help make sure issues with your tickets are rare. Q: The name is d...

Screen Shot 2019-03-21 at 12.46.30 PM.png Screen Shot 2019-03-21 at 12.44.17 PM.png
  • 1 Likes
  • 142 Replies
  • 35474 Views

How do I get my mobile transfer tickets?

To view your mobile transfer tickets, you'll need to accept a ticket transfer to view them on your mobile device. 1. When they're ready, we'll send you an email letting you know to either: Check your email for a transfer offer from Ticketmaster or th...

by Community Manager Community Manager
  • 4 Likes
  • 242 Replies
  • 76058 Views

What happens if events are postponed or rescheduled?

We know these are frustrating experiences which is why we make sure to keep our fans informed through emails if there has been any change in the status of their event. Once confirmed, any info we have on the rescheduled date will be included in the e...

by Community Manager Community Manager
  • 5 Likes
  • 26 Replies
  • 29508 Views

Ticket needed

Was hoping to add seat number 2 or 6 at section 321, Row Z.(I already purchased seats 3,4, and 5). Any suggestions?

by
  • 0 Likes
  • 2 Replies
  • 35 Views

Tickets look different

I bought 2 tickets for a concert and they are different. One has a QR code, and was able to add to my wallet. The other has a barcode and has to be saved like an image. They seller said in the email that they bought the tickets from different sites. ...

Seat number

I am looking for a specific seat, row, and section number is there anyway of finding all that information out prior to purchasing a ticket. All is see is section and row

by
  • 0 Likes
  • 4 Replies
  • 230 Views

Credit?

I still have not heard about the credit I am suppose to have in my “wallet” here at Stubhub. I was headed to a concert right before COVID, and it was postponed. The band is now touring and coming back to the same location, but I cannot find the 120% ...

Gift Card Invalid Code message

I received a gift card for $100 in December and the other week I scratched off the silver covering for the Pin, inputted the 19 digit number which appears after "Card#" and put in the Pin number under the scratch off section. This was rejected as an ...

by
  • 0 Likes
  • 1 Replies
  • 41 Views

Resell Ticketmaster tickets

Hi. I have 3 Kenny Chesney tickets for sale for Nashville 28 May 2022.Unfortunately, we cannot go.However, our Ticketmaster tickets say “Not eligible for resale”.Does this mean I cannot sell this on stubhub or any other resell site?Thanks,Kristin

  • 0 Likes
  • 3 Replies
  • 582 Views
Community Log-In Changes May 1st
We are changing the way you register and sign-in to the StubHub Community. After the switch, you will enter the email address you use to access the community in order to reset your password. You will enter your community username and new password and done!

Read about the changes here
Top liked members