Buying and Purchased tickets
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Buying Tickets - FAQ

StubHub is a ticket marketplace where fans can come to buy and sell tickets from one another. Being that we are a marketplace, StubHub does not own or list tickets found our site. Have questions before you buy? Keep reading for some frequently asked ...

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Incorrect information

I entered the wrong delivery address and called immediate to correct this and was told it was fixed. Well the event is today and The tickets were sent to the wrong address and now I have no tickets. They are saying they will reach out to the seller

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Text alert setting?

Anyone know if there's a setting that can be set to alert us if ticket prices drop to a certain amount? IE Hockey tickets were $60 but now at $50 are probably going to keep going down. TIA

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I bought tickets- received email to accept, but link does not work. I have order number, but no place to enter it. There is no help center to call? Anyone to help resend the link? If these tickets are not real then i want to try to buy some today- co...

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Buying tickets

I bought two tix to show in November and order says confirmed and but no money has been taking out of my account yet? Im scared that something might go wrong and i not get them now n the price is triple of what originally paid

Missing ticket transfer email

Still awaiting tickets and concert is tomorrow! Panicking as we’ve laid way over the face value! I’ve tried emailing and leaving a voice note with no response! Last email said check emails but nothing at all! What shall I do? Will I get the money bac...

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StubHub Purchase, available on SeatGeek?

Bought tickets to the Cotton Bowl. 3 hours later my tickets were delivered to my email, I clicked on the link, and realized a code was sent to my email to accept...via SeatGeek - StubHub's competition. I didn't enter the code. Contacted StubHub, re: ...

Community Log-In Changes May 1st
We are changing the way you register and sign-in to the StubHub Community. After the switch, you will enter the email address you use to access the community in order to reset your password. You will enter your community username and new password and done!

Read about the changes here
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