Buying and Purchased tickets
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Buying Tickets - FAQ

StubHub is a ticket marketplace where fans can come to buy and sell tickets from one another. Being that we are a marketplace, StubHub does not own or list tickets found our site. Have questions before you buy? Keep reading for some frequently asked ...

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Ticket & Delivery Concerns - FAQ

Tickets Q: How do I know my tickets are real? A: No need to worry about your tickets! StubHub has reviews in place that cover all accounts, purchases, sales, and listings. The reviews help make sure issues with your tickets are rare. Q: The name is d...

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How do I get my mobile transfer tickets?

To view your mobile transfer tickets, you'll need to accept a ticket transfer to view them on your mobile device. 1. When they're ready, we'll send you an email letting you know to either: Check your email for a transfer offer from Ticketmaster or th...

by Community Manager Community Manager
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  • 63 Replies
  • 58901 Views

What happens if events are postponed or rescheduled?

We know these are frustrating experiences which is why we make sure to keep our fans informed through emails if there has been any change in the status of their event. Once confirmed, any info we have on the rescheduled date will be included in the e...

by Community Manager Community Manager
  • 5 Likes
  • 20 Replies
  • 19599 Views

How do I get my mobile transfer tickets?

To view your mobile transfer tickets, you'll need to accept a ticket transfer to view them on your mobile device. 1. When they're ready, we'll send you an email letting you know to either: Check your email for a transfer offer from Ticketmaster or th...

by Community Manager Community Manager
  • 3 Likes
  • 63 Replies
  • 58901 Views

Purchased tickets

I bought a my chemical romance ticket and I got the confirmation email, I went to view the ticket, but because I bought the ticket as a “guest” I can’t see the ticket because it asks me to sign in, but when I tried the sign up option I couldn’t do it...

Problem with mobile transfer delivery date

Some friends and I want to purchase tickets to upcoming event. It is an NCAA championship event. The tickets are mobile transfer tickets. The event is April 16 and 17, and tickets are for sale now. Some have been purchased. Price range is $48 to $200...

Credit

Why when I check out after using my “credit” I get a pop up stating I have to use another payment method? My credit is good until 12/23.

My tickets

I bought tickets for an event in March which got postponed, which is fine, but I thought I’d have my tickets by the time of the event even thought it was postponed, should I have my tickets by now or will I get them when the event gets a new date?

No Transfer Ticket Email

I’ve recently purchased tickets to an event. The day after I received an email that my tickets were shipped and ready to be accepted. I unfortunately do not see a transfer email and it has been 2 days since the shipping email. Hope someone could help...