Buying and Purchased tickets
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Buying Tickets - FAQ

StubHub is a ticket marketplace where fans can come to buy and sell tickets from one another. Being that we are a marketplace, StubHub does not own or list tickets found our site. Have questions before you buy? Keep reading for some frequently asked ...

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Ticket & Delivery Concerns - FAQ

Tickets Q: How do I know my tickets are real? A: No need to worry about your tickets! StubHub has reviews in place that cover all accounts, purchases, sales, and listings. The reviews help make sure issues with your tickets are rare. Q: The name is d...

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How do I get my mobile transfer tickets?

To view your mobile transfer tickets, you'll need to accept a ticket transfer to view them on your mobile device. 1. When they're ready, we'll send you an email letting you know to either: Check your email for a transfer offer from Ticketmaster or th...

by Community Manager Community Manager
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Expiring Coupon

I have a coupon issued last year, non-covid related, that is expiring soon, 8/11/2020. I havent been able to use this year due to no events to book. Can I get my coupon extended for another year? How do I reach someone that can address this?

Customer Service

I am in need of some help. I originally purchased tickets for a concert that was supposed to be on May 2nd which was rescheduled to next May 1st 2021. Our tickets were then transferred to ticketmaster. I contacted ticket master for a refund and they ...

Is StubHub considered a third-party seller?

My friend sent me this today. Is Stubhub considered a third-party website?Stadium: Heinz FieldCapacity: 68,400What we know: The Steelers are planning to have a limited number of fans at Heinz Field, but that reduced capacity hasn't been determined ye...

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Refund for Cancelled Event

I purchased tickets on Stubhub and received a notice of cancellation for that event. I want a refund for these tickets rather than a Fancode coupon. I cannot find anyway to post a refund claim on the Stubhub website nor chat with a customer service r...

120% coupon is a lie?

I had bought two tickets, at $42.82 each which adds up to $85.64, then tack on the $32.77 in fees. Therefore, my total adds up to $118.41. However, when I go to view my 120% credit, it says that I have a $142.09 credit. This is literally a 20% credit...

Season Ticket?

I am wanting to buy season tickets but was wondering what the policy is with that if the season is cancelled after 1 or 2 games and I still have tickets for the rest of the season that cant be used? Just trying to decide if i want to buy each game se...

COVID return

Due to life changing events because of COVID-19 will you refund tickets? The money is much Much more important at the moment than store credit for a concert that has been postponed indefinitely.


So I bought tickets for a concert in March, and it was postponed bc of the pandemic. There have been no updates from the artist, and my tickets have disappeared bc the stubhub app thinks I went to the concert. I was told before that when a new date i...

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