Buying and Purchased tickets
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Locating Guest Account Tickets with Access Code

To start this process, please be sure that you are NOT logged into a regular account. If you are, log out first. Afterwards, click on the link that says "My Tickets" or the button on the bottom of the app: After that, a pop-up will be displayed. DO N...

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by Moderator Moderator
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Buying Tickets - FAQ

StubHub is a ticket marketplace where fans can come to buy and sell tickets from one another. Being that we are a marketplace, StubHub does not own or list tickets found our site. Have questions before you buy? Keep reading for some frequently asked ...

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What happens if events are postponed or rescheduled?

We know these are frustrating experiences which is why we make sure to keep our fans informed through emails if there has been any change in the status of their event. Once confirmed, any info we have on the rescheduled date will be included in the e...

by Community Manager Community Manager
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Tickets wont arrive until concert date

Hi all! I recently purchased some tickets for a concert next week, but it says that the seller won’t have the tickets ready to send until the day of the concert. Will my tickets arrive in time? I’d like to be prepared ahead of time because the drive ...

Fenway Park ticket question

The tickets for sale for Fenway Park for this summer do not always include the row.The section is included, such as 112, but not the row.This is important as I do not want to be in the first row of a section with the walkway right in front of me.Is t...

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Ticket delivery to another country

Hi! I'm planning to buy a concert ticket that will take place at Japan. But I want the physical ticket to be delivered to my home country.Are there any cases that the delivery will be delayed? Sample, I'm already at Japan, but my ticket was just deli...

SRO vs Unrestricted View

I want to buy floor tickets for a concert but one option says "Unrestricted View" while the other option says both "Standing Room Only" and "Unrestricted View." What's the difference besides cost?

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Community Log-In Changes May 1st
We are changing the way you register and sign-in to the StubHub Community. After the switch, you will enter the email address you use to access the community in order to reset your password. You will enter your community username and new password and done!

Read about the changes here
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