Buying and Purchased tickets
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Buying Tickets - FAQ

StubHub is a ticket marketplace where fans can come to buy and sell tickets from one another. Being that we are a marketplace, StubHub does not own or list tickets found our site. Have questions before you buy? Keep reading for some frequently asked ...

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StubHub's FanProtect Guarantee

Did you just buy tickets for BTS's upcoming US Tour and have concerns? Are you waiting for your tickets to the big game? Don't worry! StubHub's FanProtect Guarantee is here and ready to help if there are issues with your purchase. Though problems are...

Ticket & Delivery Concerns - FAQ

Tickets Q: How do I know my tickets are real? A: No need to worry about your tickets! StubHub has reviews in place that cover all accounts, purchases, sales, and listings. The reviews help make sure issues with your tickets are rare. Q: The name is d...

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How do I get my mobile transfer tickets?

To view your mobile transfer tickets, you'll need to accept a ticket transfer to view them on your mobile device. 1. When they're ready, we'll send you an email letting you know to either: Check your email for a transfer offer from Ticketmaster or th...

by Moderator Moderator
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Seats aren’t what I paid for

I bought tickets to a play and they were quite expensive due to being in the orchestra center. I just arrived to the show and I am seated in orchestra right at the last seats to the right. What can I do about this?

Oops something went wrong error.

I’m trying to mobile transfer my tickets and it keeps giving me the oops something went wrong error on my screen when I do my access code.Can’t get ahold of anyone from stubhub on the phone and I need this resolved ASAP because I’m 2 hours away from ...

need help with flash seats uk to usa

hey, I brought my tickets on stubhub and then was told to download flash seats for my tickets, only problem i have with this is im ibn the UK travelling to Vegas for a holiday so do not have a USA cell phone number or address. Please may someone be a...

Tickets for sale on other site

So I've bought two tickets for an event. However, looking at the official website the seats I've purchased don't actually exist. The seat numbers don't go that high. Further to that, the same tickets are for sale on another site being sold by a diffe...

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Ticket PDF file has obscured QR code.

A window showing "Your Itinerary" is in front of the QR code, making the QR code unreadable. I have downloaded and opened the "Print Tickets" (pink rectangle) in Firefox, Chrome, Explorer and Safari and multiple PDF viewer programs on my PC, to no av...

Lakers tickets

Hi,I will be at Los Angels on 16.4-18.4 for a vacation. I want to buy 2 tickets for the first playoff game of the Lakers. In your website I see that there are some tickets left to the game on 18.4. Due to the fact that it's a playoff game, I'm not su...

Delivery date after concert

I have bought tickets for a performance on 2/28/20 by the Tedeschi Trucks Band. Concerned that it says I will get an email by 3/1/20 concerning my tickets. Obviously that deadline is after the event. I have also sold two of those tickets through Stub...

by LBS
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