Buying and Purchased tickets
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Buying Tickets - FAQ

StubHub is a ticket marketplace where fans can come to buy and sell tickets from one another. Being that we are a marketplace, StubHub does not own or list tickets found our site. Have questions before you buy? Keep reading for some frequently asked ...

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Ticket & Delivery Concerns - FAQ

Tickets Q: How do I know my tickets are real? A: No need to worry about your tickets! StubHub has reviews in place that cover all accounts, purchases, sales, and listings. The reviews help make sure issues with your tickets are rare. Q: The name is d...

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How do I get my mobile transfer tickets?

To view your mobile transfer tickets, you'll need to accept a ticket transfer to view them on your mobile device. 1. When they're ready, we'll send you an email letting you know to either: Check your email for a transfer offer from Ticketmaster or th...

by Community Manager Community Manager
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What happens if events are postponed or rescheduled?

We know these are frustrating experiences which is why we make sure to keep our fans informed through emails if there has been any change in the status of their event. Once confirmed, any info we have on the rescheduled date will be included in the e...

by Community Manager Community Manager
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Reduced Capacity Events

Can I assume that tickets on sale on Stub Hubb are taking into consideration the reduced capacity policies? How is Stubb Hubb ensuring the re-sold tickets are valid seats?Use Case: Florida Gators at Texas A&M on 10/10 at Kyle Field.Thanks,Travers

No "send ticket" option?

I bought tickets for a game tonight, but can't go. There is no send ticket option in the app for me to send these to a friend. Anything I can do? Can a friend use screenshots of the ticket from the app if I send them? I searched online but don't see ...

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Can't print tickets

I bought 2 tickets to a game today. I see the tickets in the app. When I click "view tickets" I get a message that says "There was a problem processing your request. Please try again." Please help? How do I get my tickets??

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Tickets still posted after purchase

I am looking to purchase some game tickets from someone who bought them on stubhub. He has shown me a receipt of payment but the exact tickets are still posted to be purchased on here? Has anyone ran into this?

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Where is my Code?

I purchased Avett Brothers tickets, however the show was cancelled. I received an email saying I received a coupon for 120% of the ticket price. When I log in to my account, a confirmation that I have a coupon is there, however I don't know how to ap...

Buying tickets for my kiddo

Hi thereI'd like to buy tickets to a concert for my son. If it is under my account, does it give you an option to put a name on those tickets..? If not, how does that work? .. I haven't used StubHub before. Thanks!

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Elton John detriot

I purchased tickets in October 2019... just today rescheduled for feb 9, 2022. We need to demand refunds . It's almost two years they will have our money. How does stub hub think we can sell our tickets soon for a concert in 2022