Buying and Purchased tickets
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Buying Tickets - FAQ

StubHub is a ticket marketplace where fans can come to buy and sell tickets from one another. Being that we are a marketplace, StubHub does not own or list tickets found our site. Have questions before you buy? Keep reading for some frequently asked ...

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Ticket & Delivery Concerns - FAQ

Tickets Q: How do I know my tickets are real? A: No need to worry about your tickets! StubHub has reviews in place that cover all accounts, purchases, sales, and listings. The reviews help make sure issues with your tickets are rare. Q: The name is d...

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  • 160 Replies

How do I get my mobile transfer tickets?

To view your mobile transfer tickets, you'll need to accept a ticket transfer to view them on your mobile device. 1. When they're ready, we'll send you an email letting you know to either: Check your email for a transfer offer from Ticketmaster or th...

by Community Manager Community Manager
  • 248 Replies

What happens if events are postponed or rescheduled?

We know these are frustrating experiences which is why we make sure to keep our fans informed through emails if there has been any change in the status of their event. Once confirmed, any info we have on the rescheduled date will be included in the e...

by Community Manager Community Manager
  • 27 Replies

Help! Not Seated Together?

I recently bought two tickets to a Bruins hockey game at TD garden but after receiving the tickets I realised that my friend and I would not be seated together (seating on ticket states: "Seat 21 - 24"). I only bought 2 tickets so I'm assuming that m...

  • 2 Replies

Payment Unsuccessful

I went to buy tickets. Clicked purchase. The saved credit card was an old one so the payment was declined. The item still shows up in my orders, but there is no option to re-submit a payment. That specific ticket is no longer available for me to try ...

ticket prices

why are stub hubs tickets always more expensive than ticketmaster. Why do they go up soo high for shows that arnt that popular just for certain seats?

  • 7 Replies

Need help with tickets

Bought tix a few weeks ago. Got my "your Tickets are ready" email and when I hit the button it takes me to my StubHub page, but there are no current events isted and nowher to enter the code

  • 1 Replies

What BOX?

I recently purchased BOX seats at the Greek in LA. When I got the confirmation email, it just stated BOX and seats 50-53. However, when I called The Greek to find out which BOX this is, they stated all seats in each box are numbered 1-4. Is there any...

Stubhub is a ripoff do NOT buy here

I bought expensive reserved seats months in advance. Today, day of concert, seller is unable to provide. Instead of giving me reserved seats, and paying the difference between what I paid for them and what reserved seats cost now, Stubhub offers me G...

Community Log-In Changes May 1st
We are changing the way you register and sign-in to the StubHub Community. After the switch, you will enter the email address you use to access the community in order to reset your password. You will enter your community username and new password and done!

Read about the changes here
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