Buying and Purchased tickets
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Buying Tickets - FAQ

StubHub is a ticket marketplace where fans can come to buy and sell tickets from one another. Being that we are a marketplace, StubHub does not own or list tickets found our site. Have questions before you buy? Keep reading for some frequently asked ...

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Ticket & Delivery Concerns - FAQ

Tickets Q: How do I know my tickets are real? A: No need to worry about your tickets! StubHub has reviews in place that cover all accounts, purchases, sales, and listings. The reviews help make sure issues with your tickets are rare. Q: The name is d...

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How do I get my mobile transfer tickets?

To view your mobile transfer tickets, you'll need to accept a ticket transfer to view them on your mobile device. 1. When they're ready, we'll send you an email letting you know to either: Check your email for a transfer offer from Ticketmaster or th...

by Community Manager Community Manager
  • 3 Likes
  • 125 Replies
  • 62511 Views

Does anyone ever get a response from StubHub?

Has anyone had luck getting help over the phone? I have been on hold for hours, never got a call back yesterday, and the more I peruse the community, the more I'm reading tales of never being able to get in touch with someone. My event is tomorrow, a...

Have not recieved an "accept ticket" email

I ordered 2 tickets on this past July 22nd and got an email later that day saying that the seller had transferred the tickets to my email and that they were ready to accept. However, I never got the transfer email. I've checked my spam and all other ...

Tickets say they aren't tickets

I purchased tickets to a football game in September. I recieved an email from Stubhub saying my tickets were ready a few days ago. I then went into the app and clicked to view my tickets. When I do, no tickets appear, just a letter from football team...

Ricky Gervais

I purchased tickets for a Ricky Gervais show for Saturday, 8/14/21 at MSG. This event was cancelled last week. How can I get a refund?

Something went wrong error

I have received 3 emails stating my tickets are ready but when i click on “accept ticket” it sends me to a page that says “oops something went wrong”. My 3 tickets are for an event Saturday. If someone could please help??

How do I get my mobile transfer tickets?

To view your mobile transfer tickets, you'll need to accept a ticket transfer to view them on your mobile device. 1. When they're ready, we'll send you an email letting you know to either: Check your email for a transfer offer from Ticketmaster or th...

by Community Manager Community Manager
  • 3 Likes
  • 125 Replies
  • 62511 Views