Buying and Purchased tickets
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Buying Tickets - FAQ

StubHub is a ticket marketplace where fans can come to buy and sell tickets from one another. Being that we are a marketplace, StubHub does not own or list tickets found our site. Have questions before you buy? Keep reading for some frequently asked ...

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Ticket & Delivery Concerns - FAQ

Tickets Q: How do I know my tickets are real? A: No need to worry about your tickets! StubHub has reviews in place that cover all accounts, purchases, sales, and listings. The reviews help make sure issues with your tickets are rare. Q: The name is d...

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  • 110 Replies

How do I get my mobile transfer tickets?

To view your mobile transfer tickets, you'll need to accept a ticket transfer to view them on your mobile device. 1. When they're ready, we'll send you an email letting you know to either: Check your email for a transfer offer from Ticketmaster or th...

by Community Manager Community Manager
  • 226 Replies

What happens if events are postponed or rescheduled?

We know these are frustrating experiences which is why we make sure to keep our fans informed through emails if there has been any change in the status of their event. Once confirmed, any info we have on the rescheduled date will be included in the e...

by Community Manager Community Manager
  • 21 Replies

Missing Refund

I’ve spent over ten hours on three calls trying to obtain a refund. Each time, I’m told that I will receive a confirmation email and that the refund will appear in my account in several days. Still waiting on that email and refund. Is there anything ...

Gift Code Not Working

Hi! I purchased two expensive tickets a month ago, and Stubhub gave me $30 dollars as a gift! It was added automatically to my account, I can see it in my profile under "gift codes". However, I'm trying to redeem it now, and in the checkout page I ca...

Delivery date has passed

I purchased tickets back in April for a concert that has been rescheduled twice (due to Covid). The delivery date has also been pushed back several times by the seller. The delivery date was for Thursday 10/21/21 since the concert is on Sat 10/23 at ...

Tickets not received

I recently bought Harry Styles tickets and received an email saying I would get another email when the seller sends them to me. I logged into StubHub when the seller sent them to me in which it transfered me to Tickermaster. When I logged into Ticket...

Can't accept tickets via Ticketmaster

I recently bought tickets for an event that was being resold via Ticketmaster. I opened the "Accept Tickets" link in my email, but I'm sent to a generic Ticketmaster error page. It looks like the same issue described in this thread, and appears to be...