Buying and Purchased tickets
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Buying Tickets - FAQ

StubHub is a ticket marketplace where fans can come to buy and sell tickets from one another. Being that we are a marketplace, StubHub does not own or list tickets found our site. Have questions before you buy? Keep reading for some frequently asked ...

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StubHub's FanProtect Guarantee

Did you just buy tickets for BTS's upcoming US Tour and have concerns? Are you waiting for your tickets to the big game? Don't worry! StubHub's FanProtect Guarantee is here and ready to help if there are issues with your purchase. Though problems are...

Ticket & Delivery Concerns - FAQ

Tickets Q: How do I know my tickets are real? A: No need to worry about your tickets! StubHub has reviews in place that cover all accounts, purchases, sales, and listings. The reviews help make sure issues with your tickets are rare. Q: The name is d...

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How do I get my mobile transfer tickets?

To view your mobile transfer tickets, you'll need to accept a ticket transfer to view them on your mobile device. 1. When they're ready, we'll send you an email letting you know to either: Check your email for a transfer offer from Ticketmaster or th...

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Tickets not available

So it’s the day before the concert I paid almost $300 for. Tickets not available. Customer service less than helpful. Basically states seller has until 10 am day of event to release tickets. Well by 10 am the day of the event I will be on the road to...

Tickets not delivered on time

I purchased tickets 5 weeks ago for an event happening tomorrow. The delivery date on the StubHub app states delivery by Saturday, November 4th at 5am, which is now past. I called Stubhub but was dismissed and told they don't see a specific time and ...

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Everton adult or child

Hi, i'm looking to buy 3 tickets for an Everton game but its not clear what tickets are being sold. The listing just says adult 25-64 and young adult. I'm not clear what the 3rd ticket is Anyone shed any light on this? Thanks

Wrong email

When I purchased a ticket tonight I purchased as a guest and entered the wrong email, I didn't noticed until I didn't get the confirmation email. So i made this account with my correct email and was wondering if there's anyway I can fix this

Never received ticket transfer

I am getting really anxious. I bought tickets for a show a day from now. I’ve gotten multiple emails stating my tickets were transferred yet I have yet to received an email to accept the tickets. There’s no email in my spam nor in my inbox. What can ...

Ticket & Delivery Concerns - FAQ

Tickets Q: How do I know my tickets are real? A: No need to worry about your tickets! StubHub has reviews in place that cover all accounts, purchases, sales, and listings. The reviews help make sure issues with your tickets are rare. Q: The name is d...

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