Suggestions and Feedback
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Suggestions for the Community

We want your feedback! Please post here any suggestions you have to make this community a better place. Anything from board titles, to functionality and design, or gamification!

by Community Manager Community Manager
  • 9 Replies

Postponed for 5 months

I bought tickets to a concert in October for the performance date of November 15th.The event was cancelled on the 9th, but StubHub refuses to refund me. Even though the event has been cancelled for nearly 5 months now.They are avoiding this by keepin...

  • 4 Replies

Bought tickets for wrong day of event

Hi there! So I bought tickets for the Braves Mets game in April. It was supposed be for Wednesday night but I didn’t realize until after the purchase went through it says Tuesday night even though I’m pretty sure I chose Wednesday. Either way can I f...


I have a coupon and when i enter it it says invalid. I have called customer service twice and they still have not solved the problem. Has anyone else had a problem with coupons

Transfering/Sharing Tickets

How do I share my purchased tickets with my friend who is also attending the event. We won't be entering the venue together so want to send them or share with them my tickets. Thanks

  • 0 Replies


I brought tickets today to and they were confirmed. That have the section and seats, but no row.

Peso Pluma Indiana

y all I purchased tickets to Peso Pluma back in September for October event, the concert has since been postponed. How long do I have to wait before I can ask about a credit or refund.

  • 1 Replies

Stub hub Rip off!

Ordered moster jam tickets for my son and I. They gave me the wrong time for the tickets i chose 1pm they gave me 7pm which i could not do. They said they would give me alternative tickets trusting that they would. But nope no alternative tickets wer...

Deleting Posts and Answers

Can a @TeamStubHub moderator tell us why posts are being deleted? There are forum members that spend their time replying to posted questions. I spend time answering questions and then poof - the post with my reply has been deleted. Maybe you can give...

  • 0 Replies
Community Log-In Changes May 1st
We are changing the way you register and sign-in to the StubHub Community. After the switch, you will enter the email address you use to access the community in order to reset your password. You will enter your community username and new password and done!

Read about the changes here
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