Suggestions for the Community
We want your feedback! Please post here any suggestions you have to make this community a better place. Anything from board titles, to functionality and design, or gamification!
Forum activity
Refund (Contacting Better Business Bureau)
I am utterly at a loss for words. I have requested a refund back in March and I still haven't received it. The hold time for customer service is over 3 hours. I spoke to a customer service agent last week and they assured me I would receive my refund...
STUBHUB WALLET
DO ANY OF YOU KNOW IF I HACE MONEY IN THE WALLET AND AFTER PURCHASING 1 TICKET IF I DONT SPEND ALL THE MONEY I COULD USE IT TO ANOTHER EVENT?
Refund
Is there an email for support versus the ridiculous phone wait times with no call back option that I can get to. Stubhub issued a refund from a COVID related canceled show but I had requested credit. They sent it to an account that no longer exisits ...
Contacting support
How is it stub hub has no email option. Wait times of 2-3 hours is outrageous. Then you choose a call back option, person calls back 2 hours later instead of the stated 50-65 minutes. Even better pretends to not hear you and hangs up but doesn’t call...
Refund
Never use stubhub! Worst customer service I have ever experienced! They will not refund my money and claim they don’t have it, but my bank claims they never got it as well? You guys are a bunch of scamming scums
Wasn't offered a refund for canceled evet though bought tickets before Mar 25, 2020
I'm wondering if anyone can help. Stubhub and news articles say if you bought tickets for a event before Mar 25, 2020 and the event was canceled you would be offered either a refund or a credit. I bought tickets for the Rolling Stones in Vancouver on...
Can’t Access Tickets
Hello! I have bought concert tickets and have received the email stating my tickets are ready. When I select the “Access Tickets” button in the email, the link brings me to Ticketmaster where I am given the message “Cant Access Order- This order can’...
Cannot enter barcodes. Gives incorrect error message.
Tried to enter my barcode for the very first time - was given this beautiful message. As if stubhub doesn't have enough issues and time-wasters, I am greeted with a 30 minute interruption. What a joke.
Please add the specific terms logic to your search bar """""
When searching for terms, using the quotation marks to find a specific term isn't working like I would expect on any other search bar. When i search for "at arizona cardinals" I should get games that only say "at arizona cardinals" and not games that...
No Email Support?
Why isn't there email support? You really expect me to sit and wait on a hold line for hours to get a question answered? Do you care about the people who use your site? Please start an email support option. There is no excuse to not have one. There a...
