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Rescheduled, postponed, or canceled events We'll email you if your event changes Postponed or rescheduled events What happens when an event is canceled? Getting your tickets We'll email you when your tickets are ready. Don't forget to check spam or j...

Suggestions for the Community

We want your feedback! Please post here any suggestions you have to make this community a better place. Anything from board titles, to functionality and design, or gamification!

by Community Manager Community Manager
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Access to sold tickets

Hello,I am planning on selling my tickets to a family member but my old friend has access to the tickets as well. Once I sell them to my family member will that old friend of mine still be able to use them once they’re sold to someone else?! The tick...

Ticketmaster digital tickets

I purchased tickets and ticketmaster digital tickets were sent to me with no bar code, just a banner with the letter T on it. I put it in my apple wallet, but want to confirm that they are valid and can be scanned with no bar code on them. thanks

What the heck!

I bought a MGK ticket on here last May and the concert was Oct 2 I think... Anyway I printed it off and followed instructions promptly. I got to the concert in Rogers AR which is 2 hours away for me and was denied entry due to me not being the origin...

Pending Listings

I tryed listing WVU vs. Akron Basketball tickets but my account shows no active listings. The tickets I listed are in Pending Listings. I haven't listed tickets since 2020 (COVID), am I doing something wrong or do I need to complete something in my P...


I bought a parking pass for the 49ers/Cardinals game but it was never sent in time so I bought another parking pass to a different parking lot for much cheaper than the parking pass I ordered thru stubhub that was not sent before kick off so I’m wond...

120% refund

Yes I got a 120% refund. But now when I try and use it and checkout it won’t let me. What events does it actually work on?


I purchased my tickets back in January 2020. The show has been canceled and I was sent an email a month ago saying that I will be refunded. The card I used to purchase these tickets has long been paid off and closed. I have not seen any refund. How d...

Stubhub not fixing "Send Tickets" option

I got tickets to a college FB game this weekend. I wanted to transfer some of my tickets to a few friends that are driving separately. Guess what??? No "Send Tickets" option! I noticed a lot of people have that issue and there isn't a lot of recent f...

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Gift certificate not working on Stubhub

I’ve purchased a gift certificate through app called Sezzle. Entered gift certificate numbers & PIN number through Sezzle app for StubHub read Add promo error. I then created a StubHub Acc entered gift certificate information says this code is invali...