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Rescheduled, postponed, or canceled events We'll email you if your event changes Postponed or rescheduled events What happens when an event is canceled? Getting your tickets We'll email you when your tickets are ready. Don't forget to check spam or j...

Suggestions for the Community

We want your feedback! Please post here any suggestions you have to make this community a better place. Anything from board titles, to functionality and design, or gamification!

by Community Manager Community Manager
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Canceled Show

I bought tickets to see Priscilla Presley on September 15th but it was canceled due to sickness on her part. She I assume will cancel but I would like a refund back for the tickets instead of waiting when it will be rescheduled. How would I go about ...


I bought tickets to watch a soccer match in Barcelona, a few days later they reschedule the game. I don’t live in Barcelona so I will no longer be able to attend the game. Now I’m being told I can’t get a refund when the event isn’t until another 3 w...

  • 1 Replies

How to get a concert event coordinator to change a cancelled concert from 2020 from postponed to cancelled so that I can receive my credit?

Hi tried to reply to your previous message to me but was unable to becasue "I have exceeded the number of posts I can make". But I hadn't posted yet? I have been trying for nearly two years to get my credit from a one-off solo ENGLISH guitarist conce...


My fiancé surprised me with Billie Eilish tickets, for the Wells Fargo Center in Philly. however I cannot go. Do they do refunds at all if you cannot make it or do we gotta try to sell the tickets and how do we go about doing that, when we haven’t ev...

Email not received to accept ticket

I received an email saying my tickets have been transferred to me and to press ACCEPT on the email that I would receive. It's been a week and the event is this Sunday and I still havent received the email to accept my tickets. I checked all my emails...

handicap seating

Ok I might be wrong on this, but I think tickets for handicap seating, should be sold to those who need this area. The tickets I purchased were for this area, I felt bad, even heard a comment or two that’s we shouldn’t be sitting there, kind of ruine...

  • 1 Replies
Community Log-In Changes May 1st
We are changing the way you register and sign-in to the StubHub Community. After the switch, you will enter the email address you use to access the community in order to reset your password. You will enter your community username and new password and done!

Read about the changes here
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