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Rescheduled, postponed, or canceled events We'll email you if your event changes Postponed or rescheduled events What happens when an event is canceled? Getting your tickets We'll email you when your tickets are ready. Don't forget to check spam or j...

Suggestions for the Community

We want your feedback! Please post here any suggestions you have to make this community a better place. Anything from board titles, to functionality and design, or gamification!

by Community Manager Community Manager
  • 6 Replies

European app trouble

Hello all I live in the UK & I have bought tickets on the American stub hub site for an NFL game in October.I have downloaded the Stub Hub app but my tickets dont show , it turns out I can only download the European Stub Hub app and this will not sho...

wrong tickets

So I purchased 5 tickets on stubhub and when I received my order it only had 3 tickets, I can not find a place to actually talk or even email chat with a live person. does anyone know how to help me?


When will we know of cancellation/reschedule for Adele? Had tickets for a show in early February...what is a reasonable expectation for getting information. This was a very costly event.

  • 3 Replies

Sold tickets I did not have for sale.

I received an email saying I sold concert tickets that I did not have up for sale. Has anyone else had these issues? A few weeks back I received emails for basketball games I had for sale and I did not have them for sale or the event was already play...

Age restriction

I have a kid under seven age years. Do I have to buy a ticket to the Arsenal vs. Everton game in Baltimore, MD?

  • 1 Replies

Wrong Tickets

i purchased tickets to an NCAA tournament game...They were advertised as Kentucky/ and Tennessee.When I got to the venu I could not get in because the actual tickets were for the wrong game...several people were at the box office for this same reason...

Benefits of the Site and App "Upgrade"

What are the expected improvements for the customer with this update? I've seen much discussion on visibility of seat number being removed, fewer options for both the buyer and seller, and a worse UI. What has been added to make using Stubhub better ...

Buying tickets

I bought baseball tickets 3 hours prior to the game, unable to access tickets on the stub hub app, please help . Need suggestions

Community Log-In Changes May 1st
We are changing the way you register and sign-in to the StubHub Community. After the switch, you will enter the email address you use to access the community in order to reset your password. You will enter your community username and new password and done!

Read about the changes here
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