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Suggestions for the Community

We want your feedback! Please post here any suggestions you have to make this community a better place. Anything from board titles, to functionality and design, or gamification!

by Community Manager Community Manager
  • 8 Replies

Help lost tickets

I bought tickets with a private apple id on hubstub and now I can’t access them because thats the email it sent to asx what can i do to recuperate them ?


Hello, I just purchased 2 tickets for NFL game this morning and I still did not receive them. I have tried to get in touch with customer service and it seems impossible. I have been on hold for over an hour and the more I read other consumer feedback...

Payment not received

My payment says completed on Stubhub, but I have not received payment. Is there a lag time that I should expect between payment complete and it showing in paypal?

Customer service

I have been calling customer service for one whole week and I am not able to talk to anyone. All I get to do is here the music. I call after 8 and they are closed. I call after 9 and they are still closed. What do I do help me!!


It is time for stubhub to cut ties with sports or anything for that matter. I do not even know if they have a chat anymore. They keep yanking their customers around on all these refunds and tickets. Everyone is being left in the dark about their tick...

  • 0 Replies

New currency converter on the app

I just updated the app and a currency selector has been added to the ticket searching page. I believe this feature should be a setting, not something there permanently taking up the space of other buttons actually used often.Can you please remove thi...


Hi I got an email below on March 15 / 2021.Important update regarding StubHub Order 555212900Hi Chxxxxxxx,We’ve processed your refund for Golden State Warriors at Toronto Raptors Tickets. Please note, the refund is being paid to the original payment ...