Suggestions and Feedback
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Suggestions for the Community

We want your feedback! Please post here any suggestions you have to make this community a better place. Anything from board titles, to functionality and design, or gamification!

by Moderator Moderator
  • 8 Replies

Have not received tickets by ready by date

Hi I purchased tickets for a Katchafire show near me and was supposed to receive my tickets yesterday ( as it says on my receipt). Haven't received the tickets and the show is tonight. Where do I go from here and how do I get my tickets?

Seller fees increased to 13% from 10%

Up until last week or so, all my listings had 10% seller fees. Starting from last week I started seeing 13% seller fee on one of the most recent listings, and ever since then all the new listings I create shows 13% seller fees. Used the customer serv...

Stubhub Listing Email

When I listed tickets in the past, Stubub's old confirmation email sent back a very detailed description of the show and seating location, which was incredibly useful. The new email, however, does not show any seating information besides the listing ...

  • 1 Replies

Buying Ticket Fees Way Too High

I recently bought tickets to a local sporting venue. I noticed that the fee on my $300/ticket price was ~25%! I paid almost $200 in ticket fees alone. I looked at ticketmaster for comprobable priced tickets and their fees were about 12%. Why are thes...

  • 8 Replies

Value Indicator

I have floor tickets listed for The Jonas Brothers at Barclay’s Center in November at below face value, and yet the value meter is showing them as the lowest value for money, while seats in most non-floor sections priced at higher than face value are...

  • 4 Replies

Sold Tab Inquiries

I have been buying and selling tickets on Stubhub for years. I am a season ticket holder for two major sports at a major big ten university. I was selling one of my basketball games recently and notcied that I could not longer see the Sold tab, which...

App Keeps Crashing

My StubHub app keeps crashing when trying to scan mobile tickets from the MLB app to StubHub via the barcode reader option. I have tried with various ticket quantities (4,10,18,etc.) thinking upload volumne was the issue but all have shut down the ap...

StubHub Suggestions and Feedback

We love hearing from our fans and are always looking for ways to better our site for everyone. Please feel free to share your suggestions or feedback for the StubHub site in this thread!

by Moderator Moderator
  • 23 Replies

Never received my ticket

I had tickets for a concert 6/28/19 but I never received my ticket on my email. I had to buy a new ticket because there was no way to access my ticket. Is there anyway I can get a refund ?