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Rescheduled, postponed, or canceled events We'll email you if your event changes Postponed or rescheduled events What happens when an event is canceled? Getting your tickets We'll email you when your tickets are ready. Don't forget to check spam or j...

Suggestions for the Community

We want your feedback! Please post here any suggestions you have to make this community a better place. Anything from board titles, to functionality and design, or gamification!

by Community Manager Community Manager
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StubHub / Ticketmaster

I purchased 2 tickets for a Kenny Wayne Shepard concert from StubHub. I had not signed into Ticketmaster at any time. After paying I received a msg that my tickets were ready from StubHub but when clicking on the spot to get the tickets it transferre...

Refund for rescheduled concert

I bought tickets for a concert out of state for Monday, December 19th 2022. The concert was canceled and rescheduled but I cannot afford to travel out of state again for this concert. How do I get a full refund for this canceled show rather than havi...

Fee Option

What happen to the show fee option? its completely gone I tried 3 different browsers and checked my phone too and its been removed.

Missed concert

My daughter was given tickets for Kane Brown for Christmas 2019 and because of covid the concert kept getting rescheduled and we missed it because I was never notified about the date when it actually happened even though I received several updates ab...

Community Log-In Changes May 1st
We are changing the way you register and sign-in to the StubHub Community. After the switch, you will enter the email address you use to access the community in order to reset your password. You will enter your community username and new password and done!

Read about the changes here
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