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Suggestions for the Community

We want your feedback! Please post here any suggestions you have to make this community a better place. Anything from board titles, to functionality and design, or gamification!

by Community Manager Community Manager
  • 4 Likes
  • 9 Replies
  • 18644 Views

Refund (Contacting Better Business Bureau)

I am utterly at a loss for words. I have requested a refund back in March and I still haven't received it. The hold time for customer service is over 3 hours. I spoke to a customer service agent last week and they assured me I would receive my refund...

STUBHUB WALLET

DO ANY OF YOU KNOW IF I HACE MONEY IN THE WALLET AND AFTER PURCHASING 1 TICKET IF I DONT SPEND ALL THE MONEY I COULD USE IT TO ANOTHER EVENT?

Refund

Is there an email for support versus the ridiculous phone wait times with no call back option that I can get to. Stubhub issued a refund from a COVID related canceled show but I had requested credit. They sent it to an account that no longer exisits ...

by
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  • 0 Replies
  • 5 Views

Contacting support

How is it stub hub has no email option. Wait times of 2-3 hours is outrageous. Then you choose a call back option, person calls back 2 hours later instead of the stated 50-65 minutes. Even better pretends to not hear you and hangs up but doesn’t call...

Refund

Never use stubhub! Worst customer service I have ever experienced! They will not refund my money and claim they don’t have it, but my bank claims they never got it as well? You guys are a bunch of scamming scums

Can’t Access Tickets

Hello! I have bought concert tickets and have received the email stating my tickets are ready. When I select the “Access Tickets” button in the email, the link brings me to Ticketmaster where I am given the message “Cant Access Order- This order can’...

No Email Support?

Why isn't there email support? You really expect me to sit and wait on a hold line for hours to get a question answered? Do you care about the people who use your site? Please start an email support option. There is no excuse to not have one. There a...