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Topics with Label: Community Feedback

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Suggestions for the Community

We want your feedback! Please post here any suggestions you have to make this community a better place. Anything from board titles, to functionality and design, or gamification!

by Community Manager Community Manager
  • 8 Replies

Over 30% buying fees

Hi StubHub, when i looked up, it says Stubhub charges 10% buying fees. However, i bought 2 tickets today at $325 each, and you charged almost $200 buying fees. Could you explain why it is so high?

finding tickets

so i purchased 2 070shake concert tickets under a guest account . and then i protected my purchase and now when i click ont he email that says "view my tickets" its gone and says that a probloem occured. the concert is in two days so i really need to...

Seller fees increased to 13% from 10%

Up until last week or so, all my listings had 10% seller fees. Starting from last week I started seeing 13% seller fee on one of the most recent listings, and ever since then all the new listings I create shows 13% seller fees. Used the customer serv...

Sold Listing Data for Past Events

After completing several recent sales, I now have access to the "Sold Listings" data for events. I've found this data to be very useful in pricing recent listings; however, I am unable to access this information for an event after my tickets sell. It...


I have reserved a ticket and it will be sent on April 27, 2020. But the date is wrong. Can I resell it without a ticket? Or is it refundable? I don't know what to do.

  • 1 Replies

“Best Value”

Anyone else notice or take issue with (seemingly random) single seat prices set 8-10x higher than normal to drive the averages up, thereby manipulating StubHub’s Best Value algorithm? E.g., most 200-level seating at MSG for any given concert/sporting...

  • 1 Replies

People Viewing Event Not Updating

First of all, I love Stubhub! It's an incredible marketplace for ticket buyers and sellers. Recently I've noticed the "Don't miss out! --- People are viewing this event" banner stopped updating. This has been a great way for me to understand if the e...

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