StubHub Community

Just to clarify how messed up the algorithm / best seats thing is now for the stadium: Front row seats on the field (best seats in the house) now rate significantly worse than seats 30 rows behind them. Same place relative to home plate but 10 feet from 3rd base versus 40 rows up. The 40 rows up seats rate significantly better according to Stubhub right now. This changed recently thanks to a glitch where the entire section was temporarily deleted from the map. It’s very annoying and not helping buyers or sellers. ... View more

Unfortunately the algorithm for this is flawed (I know through other seats) but that's not really my issue at all.   The (very flawed) algorithm was working reasonably well for years until somehow these seats were removed from the Stubhub map -- without telling sellers! -- weeks ago.  I only noticed by chance and successfully got Stubhub to fix the map.  But apparently some combination of the below has now changed the Best Value calculation in a way that is far, far, far different than before the removal/glitch from a few weeks ago:   1)  The historical algorithm data/pricing must have been erased or is no longer being used for this section and/or 2)  The data being used for best value is wrong and is based on the section number which is unfortunately similar to another section -- although the two sections are completely different.     It's some combination of 1 and 2, probably both.  Someone needs to go in manually and make sure that the sections are separate for "Best Value" calculations.  Because they are very, very different.  But the data is corrupting and combining them via human error.   ... View more

Long story short Stubhub deleted an entire section from the Washington Nationals map then when they put it back online I think all of the historical pricing data was lost (which is how they figure out "best seats" and "best value") and now it is being very, very mischaracterized.  The section number is weird and even though it's maybe the best seats in the stadium it is being characterized by the software as the worst.  Any way to get this fixed quickly?  And to speak with someone because it's quite complicated because makes sense when you are looking at the map. ... View more