I have the same issue. Stubhub notified me of the credit due under the settlement but refused to post it to my account. I was told when I wanted to apply the credit to a ticket purchase I was to call Executive Customer Care (ECC) and provide my case number and then it would be posted to my account. I've been trying to make that happen for 2 days now without any success. After 2 frustrating hours on the phone with customer service, and being disconnected twice while on hold, I've made zero progress. First, no one at ECC will actually take calls from a customer so there is no way for the call center to escalate a call to ECC (as I was told to do). Second, while the call center can view the communication from SubHub authorizing the credit no one has the ability/authority to post the credit. Third, I'm told that I need to wait up to 14 days for a response from the ECC center about my credit - which of course obviates being able to use the credit to but the seats available now. The event will be over and I'll have to start this process all over again to use the credit I'm legally entitled to. This entire process is designed in a way that makes it almost impossible to actually use my credit. Does anyone have a phone number to StubHub's legal department or executive offices so I can escalate this?
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