Hello! , While I appreciate the quick response to my inquiry, I am left underwhelmed by the content of the reply, which, as I expected, seems to have been generated by a contractor or vendor, rather than someone genuinely addressing the issue. This only reinforces my growing frustration with the increasingly impersonal nature of customer service interactions. It is evident that companies today—yours included—are going to great lengths to create the illusion that there are real, caring individuals behind their marketing emails and sales pitches. In reality, what we’re seeing is nothing more than automation and outsourcing. The response I received further highlights this troubling trend, as it bears no relation to my initial inquiry and continues to perpetuate the myth that customer care is a priority. Let me be clear: I use StubHub for several reasons. The event ticket market, in its current state, is deeply flawed, but that is not a fault of StubHub or its ownership. I appreciate the platform when I can find tickets for sold-out events or when I miss important event updates. I have no issue with StubHub itself, but with how the company increasingly seems to prioritize automation over human interaction and care. What I find most concerning, however, is the deliberate, ongoing shift away from real customer and technical support. Rather than providing direct assistance, customers are now being directed to community-powered message boards, where the reliability of support is dubious at best. This effort to push customers away from meaningful support channels—while maintaining a focus on sales and marketing—only serves to diminish any remaining trust in the company. I was hoping to engage in a more personal and transparent exchange. Instead, the response I received suggests a lack of humanity, as well as a deliberate effort to avoid accountability—such as directing me to a private message to unsubscribe from marketing emails, likely hoping I would simply drop the matter. I would like to be proven wrong. Please explain who "Chris" from StubHub is, and clarify how the process behind receiving marketing and sales emails works. Transparency and genuine customer engagement are what I seek, and I would appreciate your efforts to demonstrate that StubHub values these qualities.
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