StubHub Community

All NFL tickets on StubHub are digital mobile only tickets starting this season. The NFL no longer offers electronic PDF tickets starting in 2019. I'm not certain how tickets were supposed to be available on 4/21 because as far as I've heard, no tickets were in hand yet at that time. I would not worry about it unless the game is happening soon. You will get your tickets in time before the game. I believe the NFL has delayed the delivery of many tickets until closer to the game dates.  ... View more

While I or anyone else can guarantee the tickets 100%, you are backed by StubHub's fan protect guarantee. I can honestly tell you that any reputable seller on StubHub would never knowingly sell fake tickets. Of course things happen from time to time but I would not stress out about it. It's not very often (things beyond anyone's control can happen) and there is no incentive for any seller to sell "fake" or not authentic tickets. Hopefully, this eases your concern. Just go with the intent that everything will be fine. Most of the time StubHub buyers get in with no problems. ... View more

Smoke Me Out Fest on 8/24, https://www.stubhub.com/event/104225231, has an incorrect seating chart. The venue has removed the floor general admission area and has turned it into reserved floor seating with sections F, G, H, J and K, https://www1.ticketmaster.com/smo-los-reyes-del-corrido/event/090056D82FC3647A. Incorrect StubHub seating chart Correct Ticketmaster seating chart ... View more

Delays can happen and if there was a delivery delay the rep in chat should have told you that. If he/she didn't, I would recommend you reach out to a mod on this forum with your order number and have he/she look into this for you. You shouldn't be waiting 6 days later from the set shipping date unless the seller contacted StubHub and let it know about a confirmed delivery delay. If the seller just doesn't have them, you should have the option to cancel the sale or StubHub should be working on replacing the original tickets. ... View more

Masters has always been one of the hardest and most scrutinized tickets to resell due to the high prices they usually sell for. The Masters does revoke tickets on occasion and so you have to be extremely careful when you resell. Practice rounds are not as difficult to sell as regular rounds but there is still risk. The Masters has been known to buy tickets on the secondary market in order to find out what badges were sold and then they can revoke them. It's not a wide scale program but they have done it in the past. Unfortunately, there is no 100% guarantee that the tickets you sell won't get revoked. That is a risk you have to be willing to take and you need to understand StubHub's fan protect guarantee and what can happen if your sold tickets are not honored at the gate. I hope this helps you understand what can happen. In most cases you would be completely fine but unfortunately, StubHub has no way to completely stop this from happening.  ... View more

DC Solar 300 at Las Vegas Motor Speedway on 9/14, https://www.stubhub.com/dc-solar-300-xfinity-series-tickets-dc-solar-300-xfinity-series-las-vegas-las-vegas-motor-speedway-9-14-2019/event/103665399, is now named Rhino Pro Truck Outfitters 300, https://www1.ticketmaster.com/nascar-xfinity-series-rhino-pro-truck-outfitters-300/event/1700564898769839. ... View more

No, all you need to do is post the issue here: https://stubhub.community/t5/Events-and-Venues/Incorrect-Map-Event-Info-on-Site/m-p/2676 and be specific what is wrong (include a correct seating map) and the issue will be fixed in normally 48-72 hours. Trust me, StubHub makes a lot of errors on seating charts. That is why it is necessary to alert them to the issues as they will correct them with a heads up. ... View more

Social Distortion and Flogging Molly on 9/3, https://www.stubhub.com/event/104123447, has an incorrect seating chart. The show has general admission, VIP and accessible seating, https://www1.ticketmaster.com/social-distortion-flogging-molly-summer-tour-2019/event/1000568ACBBE4487.   Correct Ticketmaster seating chart ... View more

The Australian Pink Floyd Show on 9/3, https://www.stubhub.com/event/104067181, has an incorrect seating chart. There is no floor standing room only section. This show is reserved and the section floor right, floor left, rear floor left and rear floor right are missing, https://www1.ticketmaster.com/the-australian-pink-floyd-show-all-that-you-love-tour-2019/event/22005653EF7AB7B1.   Incorrect StubHub seating chart Correct Ticketmaster seating chart ... View more