Thank you - tried to escalate this and speak to a supervisor but no go. English was not the first language and the poor girl I was talking to just kept repeating scripted sentences. She told me the person who sold me the tickets *did not* have to meet me, but when I tried to list them, it was mentioned on EVERY step of the sale the the seller had to admit the new buyer into the concert. When asked how this was possible I got no answer, except "the tickets can just be transferred", which is not true.
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