StubHub Community

bossfan · Friday

Stubhub will penalize you 100% of the sale price if you drop the sale. If you can buy those replacement tickets and they are similar location to what you sold then you should go into your Stubhub sales area to report a problem. Make sure you do not cancel the sale but choose the option that you cna offer replacement tickets. If the buyer will accept the replacement tickets then buy them and send them to the buyer.

bossfan · Friday

Payment is 5-8 BUSINESS days after event date

bossfan · Friday

Stubhub changed their payment policy to 5-8 business days after the event. That is because they did not want to continue to have to claw back payments to sellers when events got postponed during covid. There is no sense staying on multiple hours on hold because you won't get any other answer.

bossfan · Friday

Sellers pay a 15% fee on a sale.

bossfan · Thursday

Your beef is really with the seller. Assuming that the seller knew that parking would be free it is the seller that was unethical. Stubhub is just a third party middle man that facilitates the sale between buyer and seller.

bossfan · Thursday

I seriously doubt that you will get a refund. You purchased a parking pass and it was delivered to you. It is not Stubhub's fault that nobody checked for a pass at the parking lot.

bossfan · Wednesday

I will unconfuse you. Because you can’t deliver the tix on your sale you will be charged a penalty equal to the cost of your sale. You should have deleted the Stuhub listing and made sure it was deleted before you sold the tix to someone else.

bossfan · Wednesday

You can't do anything. If you cancel the sale you will be charged a 100% penalty. If you try to replace with a different day the buyer will probably not accept and you will be charged the penalty for a canceled sale. Your best option is to change your plans and attend the day that you still have your tickets for.

bossfan · Tuesday

If the error is on the seller end then you will have to call Stubhub to wait on endless hold, pray that someone answers your call, and pray again that you will get an offer of substitute tix or a refund.

bossfan · Tuesday

You may not be able to reverse a dropped sale because when a sale is dropped Stubhub will offer substitute tix or a refund to the buyer. You will have to wait on endless hold, pray that someone at Stubhub answers and then pray again that you can fix this.

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