StubHub Community

bossfan · yesterday

If they are MLB tix then they should be in the BallPark app so not sure why you can't get the bar codes. Some teams do not release the bar codes until 48 hours before the game so that could be a reason why you ar enot seeing bar codes. Stubhub support is 866-Stubhub, but I don't know how much help they will be.

bossfan · Monday

If your tickets sold and you could not fulfill the sale then Stubhub is very strict about that. You can call them but chances are that you will not get the non fulfillment penalty reversed. 866-Stubhub

bossfan · Sunday

You can't sell paper tickets last minute. The sale must take place with enough time for the seller to mail the paper tickets to the buyer. And oh by the way there is no direct communication allowed between buyer and seller so you can't meet the buyer to deliver tickets.

bossfan · Saturday

Just FYI if you don't use an accountant and do your own taxes then the gross sales on the 1099k probably includes the Stubhub commission you paid. You need to report the gross sales to match your 1099k and then subtract out the Stubhub commission fees and your ticket cost to arrive at the net profit that you need to pay your taxes on. I'm not going to give you tax advice so you will need to research how to report your 1099k info.

bossfan · Friday

You can call Stubhub for info, but in general the cancdlation needs to be acknowledged by Stubhub before any refund will be issued by them.

bossfan · Friday

Call Stubhub 866-Stubhub

bossfan · a week ago

So did you make a mistake with the date when you listed? If the mistake is yours then you are not going to get the charge reversed.

bossfan · 2 weeks ago

Did you use Stubhub before the Viagogo sale? Customer service was outstanding back then.

bossfan · 2 weeks ago

So since your order fell into the 10% bad, and I don’t think this is your first 10% bad, are you still going to buy from Stubhub?

bossfan · 2 weeks ago

LOL OK thanks for answering and I hope your issues get resolved.

bossfan · 2 weeks ago

I can't help myself but I gotta ask. You've posted issues you've had in the past, so why do you contiue to use Stubhub?

bossfan · 2 weeks ago

This sounds more like an Intuit Dome problem than a Stubhub or Ticketmaster problem. My suggestion is to call the Intuit Dome box office and see what they have to say.

bossfan · 2 weeks ago

You can start with this https://support.stubhub.com/folders/61000196683-listing-tickets-and-managing-listings

bossfan · 2 weeks ago

You're not ging to get any help on this board. You will have to keep talking to Stubhub to see if you find someone to help you, or dispute the charge.

bossfan · 2 weeks ago

I don't understand your issue. Call Stubhub for help 866-Stubhub

bossfan · 4 weeks ago

I’m unable to offer you help. But no way would I use my own money for a shipping label and expect to get it reimbursed. LOL I wouldn’t trust Stubhub to make that happen and if the problem to print the label is on their end then they need to fix it. Tell them to fix it or cancel the sale without penalty so that you can try to resell again.

bossfan · a month ago

Did you list the tickets as mobile or PDF? If mobile then you can't send paper tickets, you will have to call Stubhub to change the ticket type. If listed as PDF then are there PDF tickets attached to the email?, if so then you need to save the PDF tickets and send that to the buyer.

bossfan · a month ago

You can't get a refund, you have to resell it. There should be a resale option on your purchase confirmation page. You must use that resale option or you will have to pay the seller fees. If you need help with this call Stubhub and ask somoeone to walk you htrough it. 866-Stubhub

bossfan · a month ago

@mike533 I couldn't have said that better myself. Oh wait, I pretty much did say that.

bossfan · ‎01-27-2025

Fees are displayed before you complete the purchase. You must have seen the fees before buying tickets so why are you now complaining?

bossfan · ‎01-27-2025

You can call 866-Stubhub. But, I think that Stubhub is going to tell you that they won’t refund you right now based on an assumed ID required entry. You might have to try to use the tix and actually get refused entry before they will even consider a refund request.

bossfan · ‎01-26-2025

It might help if you tell us what venue and event you are looking at.

bossfan · ‎01-24-2025

You should call for help. 866-Stubhub

bossfan · ‎01-22-2025

Stubhub is a 3rd party reseller. Sellers set the prices and they will sometimes adjust their selling price based on market demand.

bossfan · ‎01-21-2025

If the event was rescheduled and not canceled then you are not eligible for a refund. But you should have gotten a better response to your ticket problem than a voucher and reselling the tickets. If you received the wrong tickets then Stubhub should have contacted the seller and/or offered you replacement tickets for the right time.

bossfan · ‎01-20-2025

Probably not since the event still took place.

bossfan · ‎01-16-2025

Call 866-Stubhub

bossfan · ‎01-16-2025

It’s too late now that your tickets were purchased. If you cancel your sale you will get a penalty of 100% of the sale amount. So transfer your tickets and hope what you’re worried about doesn’t happen.

bossfan · ‎01-12-2025

Parking passes are a separate listing and transaction from ticket listings and transactions. You can call Stubhub, tell them that you would like to send the parking pass to the ticket buyer, and see what they suggest. 866-Stubhub

bossfan · ‎01-12-2025

Educated guess - 80% chance that you will not have a problem, 20% chance that you will have a problem.

bossfan · ‎01-03-2025

Excellent, I’m happy for you that it was resolved in your favor.

bossfan · ‎12-30-2024

First off there are separate listings for game tickets and parking tickets so you probably clicked on the parking listings. Second, it clearly says Light St. Garage. Sorry to say, but in my opinion this is your error, although I will grant you that it is misleading that there are seat numbers so call Stubhub and see what they say, 866-Stubhub. My guess is that they will tell you it is your error.

bossfan · ‎12-28-2024

Not saying it’s fair that the seller waited until the last moment to deliver the tix. But since the seller delivered you are probably not going to get refunded by Stubhub.

bossfan · ‎12-26-2024

You should call Stubhub for help with this. 866-Stubhub

bossfan · ‎12-25-2024

OK well I don't think you will get refunded but if you want to waste some of your time then call Stubhub 866-Stubhub.

bossfan · ‎12-25-2024

Sorry that happened but you're not going to get a refund on parking that you purchased.

bossfan · ‎12-24-2024

Leafs got killed so I'd say that the seller did you a favor. Now call them 866-Stubhub and tell them what happened and that you need a refund.

bossfan · ‎12-21-2024

@jack533 Wow, I couldn’t have said that better myself. Oh wait, I pretty much did say that.

bossfan · ‎12-21-2024

Call 866-Stubhub for help

bossfan · ‎12-16-2024

Sorry but Stubhub did not steal your money. While your situation is unfortunate, whatever mistake you made trying to resell when you did not know what you were doing is what lost you the money. I’m not agreeing with what happened though. I’ve got to say that why would you spend $600 on a football game if you’re on a very fixed income. Poor decision, especially not understanding how to use Stubhub to resell your tickets without making the costly mistake.

bossfan · ‎12-15-2024

It’s your responsibility to track your profit or loss for tax purposes. While it would be helpful you don’t need Stubhub to activate that field.

bossfan · ‎12-14-2024

Call 866-Stubhub see if they can help

bossfan · ‎12-14-2024

Call 866-Stubhub

bossfan · ‎12-13-2024

Call Stubhub they can edit the delivery date on your listing 866-Stubhub

bossfan · ‎12-13-2024

Stubhub is not going to answer you on here. You can call them but don’t expect them to help you with this type of issue. Maybe call AXS and see what they say about this? 866-Stubhub

bossfan · ‎12-12-2024

Call 866-Stubhub to ask them to help you list your tickets.

bossfan · ‎12-12-2024

Stubhub would try to get you comparable tickets but if they can’t then the only option is a refund. Note that comparable means same price that you paid, not a comparable location.

bossfan · ‎12-12-2024

If it can’t be transferred then you can’t sell on Stubhub

bossfan · ‎12-12-2024

You bought the wrong tix or sent the wrong tix?

bossfan · ‎12-12-2024

That doesn’t sound right. You should be able to use the AXS account you created with tour email used. Not sure why you are needing to use “fake” email accounts.

bossfan · ‎12-12-2024

Call 866-Stubhub. Stubhub customer service is hit or miss so good luck.

bossfan · ‎12-12-2024

Call 866-Stubhub. Stubhub customer service is hit or miss so good luck.

bossfan · ‎12-11-2024

There is nothing that can be done. It's bad luck that happened to you but it is not a refundable issue that you were stuck in traffic.

bossfan · ‎12-10-2024

Comparable replacement tickets is based on price you paid, not comparable location.

bossfan · ‎12-09-2024

Unfortunately yes, it is very normal

bossfan · ‎12-09-2024

Sorry but you can't get a refund because of a medical emergency. No site, whether Ticketmaster or a third party site, would do that.

bossfan · ‎12-06-2024

Sorry that happened, but really you paid $1500 for Grinch tickets??

bossfan · ‎12-06-2024

FYI VIP benefits do not transfer to the buyer. It could be that with the concert tomorrow it is too close to the event date to list the tickets. I think that listings drop off within 48 hours of the event date.

bossfan · ‎12-06-2024

866-Stubhub

bossfan · ‎12-05-2024

I am older so most of my concert attending days are behind me. I have to say that between face value cost and the ease of using reselling sites I feel bad for the current concert buying generation.

bossfan · ‎12-05-2024

bossfan · ‎12-05-2024

Season ticket holders at the venues might have been offered presale access. Other listings could be speculative.

bossfan · ‎12-05-2024

866-Stubhub

bossfan · ‎12-03-2024

Meetup sales are not allowed on Stubhub, could be why your buyer is rejecting the transfer. There is not supposed to be any communication with your buyer. You will be getting dinged with a penalty by Stubhub.

bossfan · ‎12-03-2024

Call Stubhub and ask them if they can edit the delivery date on your listing. 866-Stubhub

bossfan · ‎12-03-2024

Payment is 5-8 business days so has the 2 week period covered 8 business days? You can call Stubhub at 866-Stubhub.

bossfan · ‎12-03-2024

Nothing you can do but wait to see if you get the ticket. If ticket doesn’t arrive then you can call Stubhub but the resolution might be a refund instead of a replacement ticket

bossfan · ‎12-03-2024

You will be charged 100% of the sale for the ticket that you can’t deliver. It’s a standard non delivery penalty, doesn’t matter that you didn’t get paid on it.

bossfan · ‎12-03-2024

We all know that Aerosmith tour was canceled. But if for some reason the promoter did not officially change the status from postponed to cancel then the Stubhub does not intiate the refund process. Call to find out why no refund yet. 866-Stubhub.

bossfan · ‎12-02-2024

It only matters if the venue is checking ID to the name on the tickets.

bossfan · ‎12-02-2024

Call 866-Stubhub

bossfan · ‎12-01-2024

Call 866-Stubhub Payment is 5-8 business days after the event date.

bossfan · ‎12-01-2024

Why didn’t you check your tickets when you accepted the transfer? At this point you probably need to dispute with credit card company.

bossfan · ‎11-28-2024

I told you what may be happening. Call Stubhub 866-Stubhub

bossfan · ‎11-28-2024

Stubhub sometimes lowers your asking price to make your tickets more competitve. But your payout should be based on what your asking price was.

bossfan · ‎11-22-2024

You may not get all of your money back, it depends on what the secondary market prices are like. If the amount you need to get back is more than what similar tickets are priced at then you will hvae to competitively price them in order to have a chance of them getting sold. There is no guarentee of a sale so if your plan is to sell your tickets and buy other ones then you could end up with extra tickets. What is the delivery date that your confirmation email shows, that is when you can expect to receive the tickets.

bossfan · ‎11-22-2024

Call Stubhub 866-Stubhub

bossfan · ‎11-22-2024

866-Stubhub

bossfan · ‎11-20-2024

Picture of the ticket may not be good advice if the venue does not accept pictures of the barcode on the phone.

bossfan · ‎11-20-2024

@AntiStub If you received incorrect tickets for a venue that you did not purchase then call Stubhub for help 866-Stubhub. If you purchased the wrong venue then that is on you and Stubhub will not refund or exchange those tickets. You will have to resell and buy for the correct venue. You can also call Stubhub if you need help listing those tickets.

bossfan · ‎11-20-2024

Call Stubhub for help 866-Stubhub

bossfan · ‎11-19-2024

There is nothing that you can do. The promoter has to change the status from postponed to canceled.

bossfan · ‎11-19-2024

Call Stubhub 866-Stubhub

bossfan · ‎11-19-2024

@uvitti The normal procedure is that your seller sends tix to you and then you send to your buyer. If you will only have a 3 hour window then call Stubhub for advice maybe they can have your seller send to your buyer. Not sure they will do that but if your seller doesn’t deliver to your buyer then confirm that you will not be responsible for not delivering to your buyer.

bossfan · ‎11-18-2024

If the listing indicate obstructed view and you still bought them then that is on you. If the listing did not say it was obstructed view then you need to call Stubhub 866-Stubhub.

bossfan · ‎11-18-2024

Stop trying to resolve by email. Call them 866-Stubhub

bossfan · ‎11-15-2024

Most times ticket transfer gets turned on 24-48 hours in advance. But if for your event ticket transfer is not allowed at all then it is likely that the seller will not be able to transfer the tickets to you.

bossfan · ‎11-15-2024

All your questions can be answered in one way. The seller is obligated to deliver tickets by the date that was on the listing. So if that is after Christmas then no you won’t have them in time for Christmas. And while the seller is supposed to deliver the tickets there is enough complaints on here that it’s possible you will not get them. As for cancellation of the sale you can’t do that. And if you dispute with credit card company while your delivery date has not come yet then you’d probably lose the dispute.

bossfan · ‎11-15-2024

Yes

bossfan · ‎11-13-2024

Was there a delivery date on your sales confirmation? If there was a delivery date then the seller has until that date to deliver the tickets.

bossfan · ‎11-12-2024

What does this mean, refund for SELLING???

bossfan · ‎11-10-2024

It’s unlikely that your listing will sell that fast, but I suppose you can get a CSR on the phone first. It doesn’t take that long to create a listing so maybe the CSR will hold while you create it.

bossfan · ‎11-10-2024

Call Stubhub and ask them to edit the listing for the transfer date that you need to have. 866-Stubhub

bossfan · ‎11-08-2024

If the same seller and all 4 tickets were in the one listing then no, not typical.

bossfan · ‎11-08-2024

You can call Stubhub and ask them to set the transfer date on the listing.

bossfan · ‎11-08-2024

I think that you have to hope that your buyer returns the tickets. Keep calling Stubhub to ask them to contact the buyer to return the tickets. Maybe as a season ticket holder you can call your ticket rep and see if the tickets can be voided and new ones issued to you. Although if the STH terms for your team prohibits third party resale then you won’t want to tell your rep that you sold on Stubhub.

bossfan · ‎11-04-2024

You should call the venue

bossfan · ‎11-04-2024

Well the answer was I wouldn't try to sell Dice tickets on Stubhub, but you do you.

bossfan · ‎11-04-2024

I've had sales canceled for this reason, however it wasn't that close to the start of the event. You are not going to get Stubhub to do anything for you. Good luck with the AG, I doubt they'll be interested enough to create a case.

bossfan · ‎11-04-2024

I don't think you should try to sell Dice tickets as the problems that you are encountering will most likely lead to aggravation for you.

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