StubHub Community

bossfan · yesterday

Check to see if the Better Value Filter is on, it is set on by default. That could be filtering out the tickets that you saw before.

bossfan · Monday

I think that until the tickets are accepted then they remain on your account with an option to cancel the transfer. Just don't do that. If the buyer does not accpt the trickets then you will still get paid,

bossfan · Saturday

Sorry if you got snookered but you won't get one. Stubhub does not own the ticket inventory so an individual listed and sold these. You chose to purchase the tickets so therefore no refund is due to you. Was this a free event but it still required tickets to get in and the tickets were all given out? Or could you have researched the event and found out that it was free?

bossfan · Friday

Stubhub does not allow for will call pickups.

bossfan · Friday

Unfortunately Stubhub is not going to take care of you. When you cancel a sale you get charged a penalty. Doesn't matter what the reason, the Stubhub terms of service are pretty cut and dry. It is the seller responsibility to determine transfer eligibility before listing the tickets for sale. Before you canceled the sale you should have called the venue and Ticketmaster to see if the tickets would be activated for transfer closer to the event date. As mentioned in another answer that is often the case.

bossfan · Thursday

I think that you need to track fees yourself. It used to be on your completed sales page that you could hover over the payout and a box would appear showing you the gross sale and the fees taken. So hopefully you have your sales emails that shows the fees on each of your sales and you'll have to total it up.

bossfan · a week ago

Are we supposed to guess what your question is?

bossfan · a week ago

Sorry for your wife's condition. There is no way to know when to buy tickets. Stubhub is a third party reseller so new tickets get listed as ticket holders decide on selling their tickets. You are still 3 months away from the event date so my suggestion is to check several times a day to see if any listings show up near the location that you want. But also be alert for an alternative location that will work for you. When you get to be about 2-3 weeks away from the event date and you still don't have your tickets then focus on getting the best seats that are still listed. I don't know anything about the event you are asking about, but just for giggles call the venue. Explain your wife's situation. Maybe they can do something for you.

bossfan · 2 weeks ago

Mobule ticket listings expire 4 hours before the event start time. Paper tickets expire 3 business days before the event start time. Only large volume sellers get to keep their listings up.

bossfan · 2 weeks ago

I have seen many posts on the forum from people saying that their listings are not showing. I thought I had this problem also until I saw that the Best Value filter was on by default. I think that many buyers do not know that the Best Value filter is on by default so they are not aware that they are not seeing all of the listings. If you are not seeing your listing check to see if the Best Value filter is on. I have sent a message to @TeamStubHub to ask if the Best Value Filter can be changed from a default option to a buyer/seller filter that must be turned on just like all other filters must be turned on by the buyer/seller. I received a quick reply that this is a known issue that is being worked on.

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