I hope that Stubhub reads the statement on the Wireless Festival web site. That statement says in part that " Your ticket will be automatically refunded unless you contact them to request to transfer your ticket over to the new date in 2021. Ticketmaster expect all refunds to be processed by 12th June 2020." So tickets are not automatically valid for next year unless the Stubhub seller, who was the primary buyer, specifically asks to have the ticket transferred to 2021" KattW your reply is incorrect unless Stubhub contacts the seller of the tickets to ensure that the seller of the tickets notifies Ticketmaster to roll over the original tickets to 2021. If the seller does not take that action then the seller might get refunded and you have left your buyer with invalid tickets for 2021. I understand and sympathize with Stubhub being overwhelmed by event postponements and cancelations but it is still Stubhub's job to provide their buyers (and sellers) with the correct information for their postponed or canceled event.
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