StubHub Community

bossfan · Sunday

Sorry this happened to you, but good luck with your Stubhub battle, you will not win it.

bossfan · Sunday

You need to call Stubhub for help. 866-Stubhub

bossfan · Friday

866-Stubhub If I were you and I had to cancel my hotel before being charged then I would do that. I don't think that you will get a quick resolution.

bossfan · Friday

Stubhub customer service used to be great. 6 years ago they were sold to Viagogo and since then it's been all downhill. Sorry but there is nothing "easy" about dealing with them. This is my opinion only as I am not a Stubhub employee, but if the "crooks" have been paid then I find it hard to believe that Stubhub will say "Oh sorry, we'll send out another $1000+ dollars to you".

bossfan · Friday

866-Stubhub

bossfan · Friday

You may have told them that, but their awful CSRs probably did not follow through.

bossfan · Friday

In my opinion any letter that you mail to a Stubhub location will fall into a black hole and you'll never get a reply. Your best option is to keep calling to talk to a CSR. And I would not hold my breath on getting them to send you another $1000 if the $1000 that they already sent was claimed by someone else.

bossfan · Wednesday

Ummmm, all of the fees should have been displayed before you confirmed to purchase so maybe your fault more than Stubhub's?

bossfan · Wednesday

Is it worth fighting for after 2-3 years? Unless the $270 is that importnant to you I would call it lesson learned about Stubhub.

bossfan · 2 weeks ago

You might not be doing anything wrong. It’s not always a guarantee that your tix will sell.

bossfan · 3 weeks ago

If the canceled event does not show on Stubhub's system then you will never get a refund. Doesn't matter that you give them the link that shows the canceled event. If not on Stubhub's system then no refund for you.

bossfan · 3 weeks ago

LOL you might not get "equal or better" seating. If, and I stress if, there are tickets available you will get offered replacement tickets for the same price range that you paid for your tickets. So if prices have gone up since your purchase then you will be offered worse seats that are the same price range as what you paid. If there are "better" seats available you will not be offered those if they are priced higher than what you paid. If you are not offered replacement tickets or they are in a location that you don't want then your only option will be to get a refund.

bossfan · 3 weeks ago

Oh OK I guess I see your problem. Good luck getting a resolution. If you do not get it resolved then dispute the charge with your credit card company for not getting the tix and see what happens. Disputing the charge will get your Stubhub account locked up and probably closed but I assume you won't buy from Stubhub again so that should not matter to you.

bossfan · 3 weeks ago

What is the delivery date that was given to you on your sales confirmation?

bossfan · 3 weeks ago

Sorry for your trouble, but I do not think that this is a Stubhub issue. It is a Fedex issue.

bossfan · 3 weeks ago

LOL just consider yourself fortunate that you got the refund. You are not going to get "damages" out of Stubhub, seriously good luck with that if you decide to continue wasting your time with that.

bossfan · 3 weeks ago

When you accepted the tickets where did they come from. Your seller must have transferred tix to you so are they in your Ticketmaster or AXS account? You need to transfer from the ticket site that you accepted the tickets on. For help call Stubhub 866-Stubhub

bossfan · 3 weeks ago

Typically with Ticketmaster or AXS tickets you would transfer 2 tickets from your Ticketmaster or AXS account to the buyer. It sounds like your tickets are not Ticketmaster or AXS? I don't know where your tickets are living, but with Stubhub you need to transfer the tickets you sold to the buyer. Providing the buyer with a link will not be acceptable, and as you said if you did that then the buyer has access to all 4 of your tickets. I suggest removing your listing before it sells until you have an understanding on if you can transfer tickets from whatever web site they are currently living in because if the tix sell and you can't properly transfer them to the buyer you will get a 100% penalty for not being able to fulfill the sale.

bossfan · a month ago

They did the right thing by refunding your purchase price. They have no obligation to cover your extra cost. You’re fortunate that they refunded you, some buyers don’t get that.

bossfan · a month ago

Stubhub’s home office was in San Francisco, but I doubt that is a valid address after they were sold to Viagogo. Not sure why they gave you that address, as far as I know they no longer have an address in San Francisco, same is probably true for Utah. Can you dispute your issue with your credit card company?

bossfan · a month ago

We can’t help you on here. Call Stubhub if you need to find out anything about your listing. 866-Stubhub.

bossfan · a month ago

Stubhub phone 866-Stubhub. But, you purchased the tickets so you are probably on the hook for the payments. You will get paid for your sale 5-8 business days after the event date

bossfan · a month ago

I can't tell from your post if your non fulfillment was because you double sold your tickets or you did not deliver to the buyer. Regardless of the reason for the non fulfillment, Stubhub does not forgive an oopsie so you're not going to succeed on disputing the charge.

bossfan · a month ago

866-Stubhub Some venues categorize the first 4 seats of a row as aisle. If that is the case for your venue then you might not get any help from Stubhub.

bossfan · ‎03-28-2025

Groton Music Hall is a small place and pretty local so not sure how many resale tix there are going to be. Look at Stubhub and maybe a couple of other resale sites to see what prices tix are being listed for and then price them accordingly. If you really need them sold then price them lower than other listings.

bossfan · ‎03-28-2025

The refund emails most likely came from either the venue or original ticket vendor. Stubhub is a 3rd party seller that has its own refund policy. Stubhub refunds only if the event has not been rescheduled. Your only option is to resell the tickets. There should be a resale option on your sales page, be sure to relist using that and you should not have to pay the selling fees. Call for help if needed, 866-Stubhub.

bossfan · ‎03-27-2025

OK so if you mailed physical tickets to the buyer then I hope that you kept proof of that? And not sure if you have to confirm on your sales page that you delivered the tickets, I know with electronic transfers you do. Anyhow, it does seem that Stubhub charged you for not delivering the tickets. Since it sounds like you did then you need to call them to ask why you were charged a non delivery penalty. Good luck with that, their customer service is awful. 866-Stubhub

bossfan · ‎03-27-2025

Did you transfer the tickets to the buyer? You are being charged 100% of the sale price which is the penalty charge for not delivering the tickets.

bossfan · ‎03-24-2025

I'm seeing a lot of complaints like this. The old Stubhub never allowed this to happen where sellers are lisitng parking passes that are not near the venue. The "new" Viagogo Stubhub is like the Wild West of 3rd party ticket sites.

bossfan · ‎03-19-2025

There should be an expected delivery date on your purchase or email confirmation. That’s how long the seller has to deliver the tix. But if you don’t get the tix by the delivery date then Stubhub will possibly give the seller until an hour or two before the start time of the event. Good luck.

bossfan · ‎03-18-2025

No sure, some venues do not require a ticket for under 2 years old. You should call the venue to ask their policy.

bossfan · ‎03-18-2025

Getting refunds from Stubhub is tough. They don't refund you until the cancel info is in their system, which for some reason is not a smooth process. You can call to see if they have the cancel info, and good luck with that. 866-Stubhub.

bossfan · ‎03-18-2025

If you purchased from Stubhub then Stubhub needs to do the refund, not the rodeo. When the cancelation info is in Stubhub's system then they should procss the refund, but their customer service is terrible so you might not have a smooth refund process. I see that the concert was already underway before it got canceled so that is an issue that might give you a problem getting Stubhub to acknowledged that the show didn't happen so good luck.

bossfan · ‎03-18-2025

Call Stubhub 866-Stubhub. But not sure if you'll get a refund.

bossfan · ‎03-17-2025

You can’t communicate with the buyer. You can call Stubhub for help but their service is terrible so good luck with that. 866-Stubhub.

bossfan · ‎03-17-2025

866-Stubhub

bossfan · ‎03-15-2025

You can’t fix this as you’ve done all you can by talking to them. Stubhub needs to sort it out, good luck with that.

bossfan · ‎03-11-2025

Yes that is correct

bossfan · ‎03-10-2025

Sorry to say that while there is a good chance that you will get the tickets, it is not 100% certain. Hopefully you have a good seller that will come through for you.

bossfan · ‎03-09-2025

Most, if not all teams at this point, don't release their mobile tickets in the Ballpark App until 24-48 hours before the game date so instant download probably was not an option. And since the seller might not even have the tickets available to transfer yet beause of the 24-48 hour period you might not win a dispute. Sorry to say but you might be stuck waiting and hoping that you have a good seller. You could try to find out when the Dodgers activate their tickets for transfer in the Ballpark App.

bossfan · ‎03-08-2025

You won't get help by posting here. Call 866-Stubhub, and good luck you'll need it.

bossfan · ‎03-06-2025

Stubhub does not allow in person sales so not sure how this happened on your sale. I’m surprised that Stubhub is not helping you with this since face to face meeting is prohibited. My guess is that something is lost in translation when you are telling the overseas CSR what the problem is. See if you can ask for a supervisor whose primary language is English.

bossfan · ‎03-06-2025

No you can’t.

bossfan · ‎03-05-2025

If Stubhub is involved in your sale then I don't think that there is any way that you purchased direct from Ticketmaster. Check your email for a Stubhub confirmation email, or log in your Stubhub account and look at your purhases.

bossfan · ‎03-05-2025

That doen't make sense that you purchased on Ticketmaster but they came from Stubhub. Are you sure that you did not purchase from Stubhub but the ticket transfer came from the seller via Ticketmaster?

bossfan · ‎03-05-2025

A quick Google search shows that the official status is postponed, not canceled. If you had purchased your tickets from the primary seller, i.e. Ticketmaster, then you would have been able to request a refund after 30 days of there not being a new date. But with Stubhub, they will not refund you if the official event status is not a canceled status. Sorry but you are stuck until they reschedule or officially cancel the original date.

bossfan · ‎03-02-2025

I don't think that you will get taxes paid reimbursed. You won't get your buyer fees reimbursed, but there should be a resale option on the original sales page which you should use so that you get your seller fees waived.

bossfan · ‎02-28-2025

Deleted

bossfan · ‎02-28-2025

You are being unrealistic about Stubhub. All they are is a middle man between seller and buyer so the change in venue and subsequent refund that the original ticketing site is offering has no bearing on them. They don't care that the venue change caused a change in the value of the tickets that you bought. All they care is that the event has not been canceled so the sale stands as is.

bossfan · ‎02-27-2025

If they are MLB tix then they should be in the BallPark app so not sure why you can't get the bar codes. Some teams do not release the bar codes until 48 hours before the game so that could be a reason why you ar enot seeing bar codes. Stubhub support is 866-Stubhub, but I don't know how much help they will be.

bossfan · ‎02-24-2025

If your tickets sold and you could not fulfill the sale then Stubhub is very strict about that. You can call them but chances are that you will not get the non fulfillment penalty reversed. 866-Stubhub

bossfan · ‎02-23-2025

You can't sell paper tickets last minute. The sale must take place with enough time for the seller to mail the paper tickets to the buyer. And oh by the way there is no direct communication allowed between buyer and seller so you can't meet the buyer to deliver tickets.

bossfan · ‎02-22-2025

Just FYI if you don't use an accountant and do your own taxes then the gross sales on the 1099k probably includes the Stubhub commission you paid. You need to report the gross sales to match your 1099k and then subtract out the Stubhub commission fees and your ticket cost to arrive at the net profit that you need to pay your taxes on. I'm not going to give you tax advice so you will need to research how to report your 1099k info.

bossfan · ‎02-21-2025

You can call Stubhub for info, but in general the cancdlation needs to be acknowledged by Stubhub before any refund will be issued by them.

bossfan · ‎02-21-2025

Call Stubhub 866-Stubhub

bossfan · ‎02-17-2025

So did you make a mistake with the date when you listed? If the mistake is yours then you are not going to get the charge reversed.

bossfan · ‎02-16-2025

Did you use Stubhub before the Viagogo sale? Customer service was outstanding back then.

bossfan · ‎02-16-2025

So since your order fell into the 10% bad, and I don’t think this is your first 10% bad, are you still going to buy from Stubhub?

bossfan · ‎02-15-2025

LOL OK thanks for answering and I hope your issues get resolved.

bossfan · ‎02-15-2025

I can't help myself but I gotta ask. You've posted issues you've had in the past, so why do you contiue to use Stubhub?

bossfan · ‎02-14-2025

This sounds more like an Intuit Dome problem than a Stubhub or Ticketmaster problem. My suggestion is to call the Intuit Dome box office and see what they have to say.

bossfan · ‎02-13-2025

You can start with this https://support.stubhub.com/folders/61000196683-listing-tickets-and-managing-listings

bossfan · ‎02-12-2025

You're not ging to get any help on this board. You will have to keep talking to Stubhub to see if you find someone to help you, or dispute the charge.

bossfan · ‎02-11-2025

I don't understand your issue. Call Stubhub for help 866-Stubhub

bossfan · ‎02-02-2025

I’m unable to offer you help. But no way would I use my own money for a shipping label and expect to get it reimbursed. LOL I wouldn’t trust Stubhub to make that happen and if the problem to print the label is on their end then they need to fix it. Tell them to fix it or cancel the sale without penalty so that you can try to resell again.

bossfan · ‎01-29-2025

Did you list the tickets as mobile or PDF? If mobile then you can't send paper tickets, you will have to call Stubhub to change the ticket type. If listed as PDF then are there PDF tickets attached to the email?, if so then you need to save the PDF tickets and send that to the buyer.

bossfan · ‎01-29-2025

You can't get a refund, you have to resell it. There should be a resale option on your purchase confirmation page. You must use that resale option or you will have to pay the seller fees. If you need help with this call Stubhub and ask somoeone to walk you htrough it. 866-Stubhub

bossfan · ‎01-28-2025

@mike533 I couldn't have said that better myself. Oh wait, I pretty much did say that.

bossfan · ‎01-27-2025

Fees are displayed before you complete the purchase. You must have seen the fees before buying tickets so why are you now complaining?

bossfan · ‎01-27-2025

You can call 866-Stubhub. But, I think that Stubhub is going to tell you that they won’t refund you right now based on an assumed ID required entry. You might have to try to use the tix and actually get refused entry before they will even consider a refund request.

bossfan · ‎01-26-2025

It might help if you tell us what venue and event you are looking at.

bossfan · ‎01-24-2025

You should call for help. 866-Stubhub

bossfan · ‎01-22-2025

Stubhub is a 3rd party reseller. Sellers set the prices and they will sometimes adjust their selling price based on market demand.

bossfan · ‎01-21-2025

If the event was rescheduled and not canceled then you are not eligible for a refund. But you should have gotten a better response to your ticket problem than a voucher and reselling the tickets. If you received the wrong tickets then Stubhub should have contacted the seller and/or offered you replacement tickets for the right time.

bossfan · ‎01-20-2025

Probably not since the event still took place.

bossfan · ‎01-16-2025

Call 866-Stubhub

bossfan · ‎01-16-2025

It’s too late now that your tickets were purchased. If you cancel your sale you will get a penalty of 100% of the sale amount. So transfer your tickets and hope what you’re worried about doesn’t happen.

bossfan · ‎01-12-2025

Parking passes are a separate listing and transaction from ticket listings and transactions. You can call Stubhub, tell them that you would like to send the parking pass to the ticket buyer, and see what they suggest. 866-Stubhub

bossfan · ‎01-12-2025

Educated guess - 80% chance that you will not have a problem, 20% chance that you will have a problem.

bossfan · ‎01-03-2025

Excellent, I’m happy for you that it was resolved in your favor.

bossfan · ‎12-30-2024

First off there are separate listings for game tickets and parking tickets so you probably clicked on the parking listings. Second, it clearly says Light St. Garage. Sorry to say, but in my opinion this is your error, although I will grant you that it is misleading that there are seat numbers so call Stubhub and see what they say, 866-Stubhub. My guess is that they will tell you it is your error.

bossfan · ‎12-28-2024

Not saying it’s fair that the seller waited until the last moment to deliver the tix. But since the seller delivered you are probably not going to get refunded by Stubhub.

bossfan · ‎12-26-2024

You should call Stubhub for help with this. 866-Stubhub

bossfan · ‎12-25-2024

OK well I don't think you will get refunded but if you want to waste some of your time then call Stubhub 866-Stubhub.

bossfan · ‎12-25-2024

Sorry that happened but you're not going to get a refund on parking that you purchased.

bossfan · ‎12-24-2024

Leafs got killed so I'd say that the seller did you a favor. Now call them 866-Stubhub and tell them what happened and that you need a refund.

bossfan · ‎12-21-2024

@jack533 Wow, I couldn’t have said that better myself. Oh wait, I pretty much did say that.

bossfan · ‎12-21-2024

Call 866-Stubhub for help

bossfan · ‎12-16-2024

Sorry but Stubhub did not steal your money. While your situation is unfortunate, whatever mistake you made trying to resell when you did not know what you were doing is what lost you the money. I’m not agreeing with what happened though. I’ve got to say that why would you spend $600 on a football game if you’re on a very fixed income. Poor decision, especially not understanding how to use Stubhub to resell your tickets without making the costly mistake.

bossfan · ‎12-15-2024

It’s your responsibility to track your profit or loss for tax purposes. While it would be helpful you don’t need Stubhub to activate that field.

bossfan · ‎12-14-2024

Call 866-Stubhub see if they can help

bossfan · ‎12-14-2024

Call 866-Stubhub

bossfan · ‎12-13-2024

Call Stubhub they can edit the delivery date on your listing 866-Stubhub

bossfan · ‎12-13-2024

Stubhub is not going to answer you on here. You can call them but don’t expect them to help you with this type of issue. Maybe call AXS and see what they say about this? 866-Stubhub

bossfan · ‎12-12-2024

Call 866-Stubhub to ask them to help you list your tickets.

bossfan · ‎12-12-2024

Stubhub would try to get you comparable tickets but if they can’t then the only option is a refund. Note that comparable means same price that you paid, not a comparable location.

bossfan · ‎12-12-2024

If it can’t be transferred then you can’t sell on Stubhub

bossfan · ‎12-12-2024

You bought the wrong tix or sent the wrong tix?

bossfan · ‎12-12-2024

That doesn’t sound right. You should be able to use the AXS account you created with tour email used. Not sure why you are needing to use “fake” email accounts.

bossfan · ‎12-12-2024

Call 866-Stubhub. Stubhub customer service is hit or miss so good luck.

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