StubHub Community

bossfan · 4 hours ago

I’m not aware of any venues that are requiring vaccination proof anymore. Some artists do ask for it though. You need to call the venue to ask what the policy is for that event.

bossfan · yesterday

There are some baseball teams that do not release bar codes until 24-48 hours before the game date. This is the first that I have heard it being done for a hockey team but it is possible that the team does not release the bar codes until just before the game date. If that is the team policy then you can't do anything to be able to see the bar code earlier.

bossfan · Thursday

Stubhub does not have ticket inventory on their web site. The tickets were probably transferred by the seller from Ticketmaster. Sign into our Ticketmaster account and you should be able to accept the ticket transfer. When you accept the transfer the tickets will be in your Ticketmaster account, not Stubhub.

bossfan · Tuesday

Honest answer is that you can't tell if a buyer is legit, but you are obligated to go through with the sale using the info that you are given. As long as you have documented proof that you transferred the tickets and confirmed the sale then you will get paid. You should have asked your question before you canceled the sale. You made a mistake canceling the sale. You will be charged a 100% penalty for doing that. If your relisted tickets have not sold yet then remove the listing and call Stubhub or send a message to @TeamStubHub. Explain why you canceled the sale and see if you can get the sale reinstated and send the tickets. I don't think that you can do that after you already canceled but it's worth a shot to avoid the penalty charge.

bossfan · a week ago

Tickets transferred to you are not connected to Stubhub. When the tickets were transferred to you they had to have been transferred from the seller’s Ticketmaster account or team account. Look back in your emails to see where you accepted the tickets (Ticketmaster, AXS, team account). That is where you need to transfer the tickets from.

bossfan · a week ago

You don’t transfer from Stubhub. Transfer them from where the tickets live, like Ticketmaster or AXS.

bossfan · 2 weeks ago

Not personally aware of, but usually that is the case. You can call the venue yourself if you want to confirm that your tickets are valid for the new date.

bossfan · 2 weeks ago

You can call Stubhub 866-788-2482 or send a message to @TeamStubHub. Replacement tickets at a comparable price means that Stubhub will try to find tickets that are in the same price range as what you paid. If prices for your event have gone up since your purchase then the replacements will probably be in a worse location although the price of the tickets offered are comparable to what you had paid on the original purchase.

bossfan · 2 weeks ago

The original ticket should be good for the rescheduled date.

bossfan · 2 weeks ago

Mobile ticket sales end 4 hours before the event. Large volume sellers can keep them listed longer but for most sellers that is the cut off.

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