StubHub Community

I already provided my ITIN, which is literally my tax identification number. it's the exact same function as an SSN for tax purposes. Stop asking me to "provide tax info" when the ITIN is the tax info !!!!!!!!!!!!!!!!!!. I'm beyond frustrated. This is ridiculous and shows a complete lack of understanding or just lazy customer service. Either fix this or give me a direct way to get my money back. I'm done wasting time! ... View more

I’ve been waiting for a payment for over 40 days now, and still haven’t received anything. I contacted support multiple times, provided all the required documents including my ITIN (since I don’t have an SSN), and followed every step they asked. But instead of helping, they just keep sending generic replies and making excuses — and then go silent. What’s even more frustrating is that I’ve handled a similar situation with Ticketmaster before. They had no problem processing my payment using just my ITIN, and the issue was resolved quickly and professionally. This app, on the other hand, has been nothing but delays and unhelpful responses. If other companies can manage it, there’s absolutely no excuse for this kind of treatment. I’m done with this app, and I wouldn’t recommend it to anyone expecting reliable support or timely payments. ... View more

Hello everyone, StubHub has been holding my money for over a month due to “SSN verification issues,” even though I have a valid ITIN number. I’ve contacted their support team several times, but I keep receiving vague responses with no clear resolution. I’m legally allowed to receive payments in the U.S. with an ITIN, so I don’t understand the reason for this delay. Has anyone else experienced a similar issue with StubHub holding their payment due to SSN or ITIN-related problems? ... View more