StubHub Community

Not only has this still not been fixed (now 2 years later!) but for the second time I have gotten totally hosed when ticket buyers have remorse and claim their tickets were "wrong" simply becasue what is listed on the tickets doesn't match what was listed on SH. Then Stub Hub charged me the full amount paid. I have been on hold for over 90 minutes now trying to get in touch with customer service. When I get someone on the line I will have to explain again that the naming convention is wrong and that you got taken by ticket buyers who changed their minds. You cant keep blaming the sellers for your bad map! Fix this please or I'm done with Stub Hub!! ... View more

For the CitiOpen ATP/WTA Tennis Tournament in DC, the tickets have an Aisle, Box and Seat number but when listed on Stubhub sellers have to select Box, Row and Seat. There is no correlation so tickets are inconsistently listed leading to buyer confusion and sometimes buyers calling Stubhub to reject seats becasue of incorrect listings. The disconnect has been this way for years. It is time to fix it. The 2019 tournamet ended today. Let's get it fixed for 2020. Also, the tournament lasts for 9 days. Each session lasts for many hours. Listings should not expire until several hours after the event starts or up until the time of the next session that day if there is one. (Days 7-9 have two sessions each.) Sometimes headline matches begin five hours after the event starts. Buyers should be able to make a last minute decision to buy a ticket and sellers should be able to offer their available tickets. ... View more