So sorry to hear that you're having issues. We'd love to get the details sent over to our technical team. What is the make and model of smartphone that you're using and which OS are you currently running?
We are changing the way you register and sign-in to the StubHub Community. After the switch, you will enter the email address you use to access the community in order to reset your password. You will enter your community username and new password and done!
