Showing results for 
Search instead for 
Did you mean: 

Topics with Label: My Account

Forum activity

Subscriptions & Notifications

When you subscribe to a thread or board, you will stay up to date on a post you're following or on what's being talked about within StubHub Community. To subscribe to a board or thread, select "Options > Subscribe" in the upper right-hand corner of t...

Screen Shot 2019-03-18 at 2.19.35 PM.png Screen Shot 2019-03-18 at 2.20.47 PM.png

How to Add Favorites to the StubHub App

Adding favorite events and artists in the StubHub app is easy, follow along with these steps to add your own favorites! 1. Download the StubHub app from iTunes or the Google Play Store. 2. Search for an artist, team, event, or venue and tap the heart...

screenshot1.png screenshot-2.jpeg
  • 16 Replies

How do I update my default address?

Login to your profile page Tap Settings Tap Contact To update your Primary Address > Tap on the pencil icon next to the Primary Contact Update your name, address, and/or phone number, and tap Save PS. To update you...

by Community Manager Community Manager
  • 4 Replies

Order # 554253182

I requested a refund for my tickets involved in this order number on July 23. I haven’t heard ANYTHING since. I don’t want my account credited with with a coupon. I want my money back. I live in Illinois so I’m entitled to it.

Cancelled event

The event I had bought tickets for was cancelled. I was on the phone with a customer service rep and I was told I had a 120% credit to my account. I cannot find anywhere that this is located. Can someone help me out. I am not on the app, I was alread...

  • 1 Replies

I can’t find my tickets

I clicked purchase tickets and I didn’t get a conformation number nor an email. They also aren’t in “my tickets” tab. How do I know if I purchased them?


I purchased tickets ...... I never received any confirmation or reply!!! I need a phone number please and help!

Add new Order # and Access Codes to New Account

I have purchased a series of tickets on StubHub using the guest feature. I have since established an account with StubHub. I would like to now add or link all my pending order numbers / access codes to my account. Is there a way to do that?

Aligning ticket purchases to new account

I purchased football tickets to a game that has now been cancelled. Some time later I established a StubHub account. How can I align that purchase with my account so that the 120% voucher will be in my account? I have an order number and an access co...

  • 2 Replies


Hi.I'm new to StubHub. What are FanCodes? How do I get them!? :-) are they different to coupons? Thanks!!!

Address error

I am trying to add my address for credit card to sell tickets, and it keeps saying “City, state and zip code do not match”. I have a Canadian address. Help?

  • 67 Replies