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sjamesross5
Rookie

StubHub Executive Customer Care ignoring messages

I've sent 5 emails to "customercare@stubhub.com" this week regarding the posting of an authorized credit to my account and haven't received a single reply.  This is on top of over 2 hours with the Call Center, a useless Chat, and a previous message on this Community site to no avail. My overall experience with StubHub customer service has been one of the worst I've ever encountered. If you have an issue with or request of StubHub prepare for a very long, very frustrating, and perhaps ultimately nonproductive customer "service" experience - BEWARE.

2 REPLIES 2
sjamesross5
Rookie

Re: StubHub Executive Customer Care ignoring messages

My apologies to the Community - the worthless email address is "customerservice@stubhub.com"

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dcfan
Stagehand

Re: StubHub Executive Customer Care ignoring messages

@sjamesross5 

 

And if that wasn't enough, check this out:
Site-wide issue for sorting by best view - StubHub Community

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