Do you want to browse tickets using another currency? When browsing tickets on StubHub, you have the option to select your preferred language as well as your preferred currency for checkout. You will select this on the home page for stubhub.com or st...
We know these are frustrating experiences which is why we make sure to keep our fans informed through emails if there has been any change in the status of their event. Once confirmed, any info we have on the rescheduled date will be included in the e...
StubHub is a ticket marketplace where fans can come to buy and sell tickets from one another. Being that we are a marketplace, StubHub does not own or list tickets found our site. Have questions before you buy? Keep reading for some frequently asked ...
To start this process, please be sure that you are NOT logged into a regular account. If you are, log out first. Afterwards, click on the link that says "My Tickets" or the button on the bottom of the app: After that, a pop-up will be displayed. DO N...
I have no tickets 24 hours before event and am being told I have to wait until 2 hours before event. Any way around this as I am traveling from out of state.
i bought two tickets to the Magic game in Orlando, when I go back in my exact tickets are still for sale and it appears I can purchase my seats?
I purchased a parking pass for a soccer game at Dignity Health Sports Park in Carson, CA and was delivered a pass for a parking lot located 10 miles away from the venue in El Segundo near LAX. The StubHub item was listed as follows:PARKING PASSES ONL...
We purchased parking tickets because it was listed and shown close to the State Farm Arena, when we followed directions to the address of the parking the walk ended up being 30 minutes. Based on the map provided it shouldn't have been more than a 5 -...
STUBHUB withdrew $1455.29 without authorization on 12/26/24 - they sent no tickets, no emails, no correspondence - they just withdrew money from my bank account.I have been contacting their customer service every business day since 1/2/25. No one is ...
Early January we bought 2 day passes to a show in April. We received 1 day passes and immediately contacted customer service. Since then they have repeatedly sent us the wrong tickets and now we are being told the right tickets will be sent the day o...
I just bought tickets to an event for which AXS was the primary ticketing. In order to receive the tickets, Stubhub sent me an email, making me create a new AXS account with a fake email address. Is this now the way AXS tickets are delivered? If so, ...
Why was my thread about Chris at StubHub removed??!?!?!!? What are the moderators scared of? Pretty annoyed at this, because annually I spend well over $8K a year on StubHub, might need to stop that.https://stubhub.community/t5/Removed-Content/So-you...
Bought 4 tickets through here for a sumo event in Tokyo of Jan 2025. Three of the tickets were valid but the venue refused entry on one ticket saying it was fraudulent. Reached out to Customer Service and they were super responsive off the get go. On...
I bought 2 tickets to Dexter and the Moonrocks for 3/22/25 and mistyped me email. (Yhoo instead of yahoo) how do I fix this? Please help 😧
I have never used Stubhub before. I usually use GameTime and Vivid Seats. With GT and VS I got my tickets within a couple of hours of paying. My event is in 3 days and no tickets after I bought them a week ago. These tickets are for my autistic son. ...
Hi there. Looking at a ticket that states the section the seats are in. But it says row A_D. Having looked at other listings this is odd. Assume it means the tixs are anywhere from row A to D. Is this how you’d take it?
I followed the exact instructions from Stubhub to 'Accept my Tickets' yet I am getting the OOPS..ticket transfer cancelled by the sender'. I keep contacting Stubhub 3-4X and they cannot help me! A few days ago, the tickets were appearing in my Ticket...
I logged into my stubhub account and I was going to resell the tickets i purchased on stub hub because I was able to find other tickets. As I was doing this I noticed that under "your tickets" it says I can accept my tickets, so I deactivated the res...
I have two orders for an event tonight for which i received the wrong tickets. I’ve been told all week you guys would be sending me links for replacement tickets and i still don’t have them.why do you guys suck so bad? you make it the customers probl...
The recommended ticket filer has gotten worse over time. It used to be that tickets were hidden if cheaper tickets available in same row and section. I have tickets for sale of Good Night and Good luck on Apr 1 in Right Orchestra. When the filter is ...
Beware that tickets for the Beyonce Cowboy Carter show are listed on Stubhub BEHIND the stage. If you look at the original ticket sales on Ticketmaster, there is no concert seating behind the stage. People are fraudulently listing tickets on Stubhub ...
I bought a ticket today and I bought it in error and I want to money back. Can I cancel it here or with my credit card
So I bought tickets to a comedy show for me and my girlfriend deutenant, and for some reason, I get tickets never showed up in my email for me to accept. I had the receipt and all that, but the actual tickets from the seller never showed for me to hi...
I purchased 3 tickets in December for a 2/15 basketball game. As of yesterday night, 1 of the tickets was stolen back by the seller. StubHub sent me an email and said the seller wanted to offer me other tickets 5 rows back as a replacement. FYI I’m a...
On January 17th we purchased tickets to an advertised performance of the Joffrey Ballet's A Midsummer Night's Dream. When we arrived for the performance, things didn't seem right. Turns out it was a community theater's performance of the theatrical A...
Bought tickets for Anyma at the Sphere Las Vegas 9 days ago, and only after spending $877 on 2 tickets did stub hub tell me the tickets would be delivered the day of the event. I flew from Atlanta to Las Vegas last night and am in a hotel for the sho...
I recently bought tickets for a concert. Since I was under the impression tickets are guaranteed on StubHub I made reservations to stay at a local hotel where the concert was being held as the venue was a 2 hour drive from my location. Long story sho...
Horrible experience. After taking the $700+ I paid 3 months in advance for concert tickets I was gifting to others, StubHub informs me via email that I may not receive my tickets until close to the date of event. Frustrating start. Months pass, it’s ...
Hi StubHub Community,I recently purchased a ticket for the Clippers vs. Grizzlies game on March 21 through StubHub, and I received an email confirming that my ticket is ready. However, I am unable to access it through the Intuit Dome app.I believe th...
A couple months ago I bought 4 tickets to the Billie Eilish concert on StubHub. I’m just now reading from multiple sources online, including Billie Eilish’s Twitter account that the tickets for this concert will NOT be eligible for transfer (except f...
Hello, I'm interested in buying tickets for a concert that is using Ticketmaster's "Face Value Exchange." Apparently, this only allows tickets to be resold at face value (via Ticketmaster) and the tickers are "restricted from transfer." I'm seeing ti...
Looking for help from Stubhub.I purchased tickets on stubhub listed in “Row A” of the section, which a seating chart confirms is the first row of the section. I received tickets in “Row I” instead. (That is the letter “i” not the numeral 1. All seats...
Yankee tix 4/1 still cant view them. How do i speed it up?? Parking pass no issues but still no tix n i need to sell them w barcodes
I was wondering why my credit card show 810$ for my tickets but the receipt in my email says 563$
They will show that the tickets are in Canadian currency and then charge you in American. Had to pay almost an extra $100 on two tickets. The email they will send won't show what currency it is in so you will think it's okay. You need to log into you...
I had tickets to a show at Madison Square Garden on 1/24/25. The tickets were purchased almost a year in advance. At 2:30pm the day of the show, which was at 8pm, I went to double check that my tickets were in my email. I didn't have the tickets. Wha...
FYI when buying tickets!!! Only after completing the purchase will they inform you that your tickets will be delivered the day of the event. If you are able to get in contact with them they only give you their BS line that your purchase is guaranteed...
I advise everyone to steer clear of StubHub. Unlike any other online merchant that asks you to confirm a purchase before final processing, StubHub automatically processed an order after I updated my credit card information on my account. It did not a...
I bought soccer tickets in November 2024, for a match in Turkish super lig between Fenerbahce vs Göztepe in January 2025.I went all the way to Istanbul from Liverpool UK.I been told to show my passport to the ticket office/box and my ticket would be ...
My fiance bought us tickets for Hamilton which I've been wanting to see for years for a present for my birthday. He spent a lot of time finding the best seats for the best price and we were super excited about it. Fast forward to the week before the ...
Hello I have experienced an absolutely brutal form of customer service today with StubHub. After having successfully used the service many times over the past decade to purchase mostly sports tickets, my account was somehow hacked this morning at 6:3...
Yesterday somebody hacked into my Stubhub account and purchased tickets to Usher (who I wouldn't buy tickets for) at the Barclay Center (I don't know where that is). My card on file was charged $730. and then credited back the $730. I was alerted to ...
I bought tickets to a Tyler childers concert but when I went to claim them it redirected me to a link with the tickets and I cannot add them to my account. Now I am trying to sell them however, since they are not on my account I can't transfer them. ...
we purchased 4 tickets for the UK-Vandy basketball game (Jan. 25) we had payment confirmation, and when we got to the game-they were sold to someone else. it was a sold out game, so no tickets were avail-Never agin...
In November 2024 I purchased a ticket to the WM open in Phx in March 2025. In my confirmation e-mail it clearly says that my ticket would be delivered on March 7 via Fed Ex, the day before the event. This evening I received an e-mail saying that I ca...
There seems to be an issue across StubHub for every arena I have checked for sorting listings by best view. The order of the rows is wrong. Here are 4 examples. Capitals 2025 Apr 13 Sec 101 Blazers 2025 Apr 13 Sec 112Lakers 2025 Feb 8 Sec 117National...
We bought tickets from Stub Hub and have an order number and Fan Protect Guarantee. The next day, we received a message stating, "we have had to cancel . . . ". That's BS. Someone must have ordered more after our confirmed transaction. That's BS. Stu...
Awful customer service. If you are Canadian don't buy tickets in the US. Showed I was buying the tickets in Canadian dollars and they charged me US. They say I need to have a screenshot proving that it was Canadian dollars. Thought they were a site I...
Bought tickets in October 2024, to the Senior Bowl on February 1, 2025. Order confirmed and confirmation said tickets would be released to me on February 1, 2025 at 10:30 a.m. - the game started at 1:30 p.m. Will not go into detail but we require spe...
Has anyone received this error and how do I get my tickets now.
Bought Gypsy Tickets for 2/8 and they were misrepresented - said orchestra and showed mid center location. Turned out on the last row - X! Tried to talk to customer service and worthless? Any suggestions.
I just bought 4 front row dead center tickets for a show in July all the way across the country - and after purchase got the message that I won't get tickets until day of the show. They will give me comparable or better seats if I don't get these tic...
I submitted my complaint twice. Each time I was asked to identify the email and phone number associated with my account and never heard anything else.I’m not sure why this site exists.
I am begging and pleading for ANYONE with AUTHORITY to please , please help us ...I am sick and throwing up literally over this situation . I have spoken to close to 20 different representatives , chat and phone ....And nobody will help us .. .We bou...
Don’t buy tickets from stubhub if you can help it. They do not verify their resellers. Day of and at the time of doors opening we had not received our tickets. Stubhub rep reached out to the seller who was supposed to release the tickets the day of t...
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Hello all. I used Stubhub for the first time to get my daughter and I tickets for a concert we will be traveling 4 hours to see. Has anyone actually had a good experience with Stubhub , from purchasing to receiving ?
I've sent 5 emails to "customercare@stubhub.com" this week regarding the posting of an authorized credit to my account and haven't received a single reply. This is on top of over 2 hours with the Call Center, a useless Chat, and a previous message on...
I recently purchased a ticket listed in Row 2 of the section. It’s actually in Row 9. Stubhub says this is the correct row. They sent the ticket back to me after i transferred it to them for a refund and they told me they won’t be refunding the order...
I wanted to see if others have unfortunately had this issue, but my credit card was compromised on StubHub's site. I used it to purchase tickets back in December and it was compromised. If I used this credit card on other sites, this wouldn't be conc...
I bought tickets to Kite in Stockholm 1 February about ten days ago. Quite worried about the fact that delivery date is same date as the actual concert. Why is that? Would I travel to the venue if I still haven’t received the tickets tomorrow?
StubHub notified me of the credit due under the settlement but refused to post it to my account. I was told when I wanted to apply the credit to a ticket purchase I was to call Executive Customer Care (ECC) and provide my case number and then it woul...
I am wanting to buy tickets for Billie Eilish but all the "unable to transfer" warnings are making me worried. How do I get tickets if tickets are non transferable unless sold through Ticketmaster exchange? The concert is in 4 days. I am in Ohio so m...
$56.00 in fees on $100.00 dollar tickets. YOU PEOPLE ARE THEIVES.I will never order tickets from you again.
I don't buy a lot of tickets - but - I've bought from StubHub in the past - never a problem - until - I wanted to make sure I got a ticket to J-Hope in Chicago. I bought a ticket in Section 3 that said I could resell it. I assumed (first mistake) tha...
I purchased a ticket and received a ticket in a totally different row. Called Stubhub and was told i’d get a refund as soon as i transferred it back. That was two weeks ago. Every time i call to check on it, their customer service people tell me it w...
Is there any handycap seats available for any event?What building or venue would be these areas available in?I am looking at Target Field.
I purchased my tickets on January 11. Two tickets for my wife and me. We drove from Cincinnati to Atlanta for the game. StubHub said we would receive the tickets on the same day as the game ... January 20. No tickets were provided. I spoke with StubH...
Event was scheduled for early October 2024, event was canceled (not postponed). StubHub wallet shows a refund pending since late October 2024. Have been in contact with them via email and phone. I have close to 40 emails where I just keep getting tol...
Very disappointed
How do I file for a refund for the fake tickets SH sold me for the Boston College v. Providence hockey game this past Saturday?
StubHub is a big scam. I provided the right address and yet they didn’t deliver it on time. And I’ve called about 3 times and they keep saying “we are getting the replacement tickets link”. Ya okay.
If anyone employed with Stub Hub reads this PLEASE HELP US ...PLEASE . Spent 250 dollars on tickets to March Madness . Tickets were on the floor section of map . Received email saying they were General Admission tickets on the upper level . I have sp...
I just purchased tickets with no seats given just row A. How do I know where we are sitting ?
I received seven tickets six in one email one in another I purchased eight tickets. How do I get my last ticket?
HELP!!! I can't find a customer service phone number for a human to help Me! I need to cancel the tickets for the wrong showtime and repurchase for the correct showtime for a Broadway show! Just happened...purchase still pending
Why are the tickets I purchased significantly more then the same ones are now
Why are the tickets I purchased significantly more then the same ones are now
Can someone here help? Just want a refund since i already returned the wrong ticket to you.
I purchased two tickets totaling $1936. Later that evening I got an email saying "your Stubhub Email Address was changed," which I didn't catch until many days later. Now I can't log into my account, and I never received a transfer notice for the tic...
1. I bought tickets for a PM event.2. I received tickets for an afternoon event.3. I called and I was told some ridiculous scenario of a possible refund and so accepted a voucher and listed tickets for resale.4. I called later and said, I am not a ti...
Has anyone else had issues with StubHub allowing fraudulent sellers and not compensating buyers?I recently purchased a parking pass through StubHub, only to discover that the pass I received was for a completely different "Lot K" located nowhere near...
So, I paid to get tickets to see Colter Wall but he cancelled. I was sent an email by StubHub to get a refund for the tickets while I was still at the event until the refund was cancelled because the stand-in artists preforming in Colter's place star...
I’m Henrique and I’m from São Paulo, Brazil.I’m not being able to accept my tickets bought fron Stubhub…Last Friday Nov, 22nd, I bought tickets to Miami Open 2025 from Stubhub and received an email from Ticketmaster in order to accept them.I clicked ...
I ordered tickets for a basketball game that is this weekend. I have pictures of the conformation numbers and proof of purchase but I never got the tickets that were suppose to be E tickets and delivered on the 25 of December. I cannot find any way t...
StubHub is a ticket marketplace where fans can come to buy and sell tickets from one another. Being that we are a marketplace, StubHub does not own or list tickets found our site. Have questions before you buy? Keep reading for some frequently asked ...
I bought 2 tickets for this year's CFP championship but while I have section and row info, no seat info is available. Should I be concerned?
his site is a huge scam, they place "postponed" on concerts to scam consumers out of their money. Then customer service give you the runaround on the refund stating they are "escalating" but cannot provide processing times. So now you just lost hundr...
My tickets sold but the parking pass isn't attached. How do I get the pass to the purchaser? I uploaded it to Stubhub, but it didn't process.
I have purchased tickets to an event next week (e-tickets) but it says they will only be available/delivered on the day of the event. I plan on travelling for this event but it seems a bit risky- what has the general experience been like with cases l...
I purchased a parking ticket for an NFL game from StubHub. The garage was a one mile walk to the stadium for a busy playoff game. StubHub did NOT disclose that the parking pass was not valid until 1 hour prior to the game start. I was unable to use m...
Hi there. It says for the Monster Jam on March 15th that under 2 years are free, does this mean that 2 year olds are free or is it 23 months and below is the qualifying age?Thanks
I purchased my tickets a month ago, keeps saying they're in process. Nothing like the last minute, I expected my tickets to be here by at least Midnight this morning. As of right now, I don't have the tickets.
Hello! Can someone show on a map of the stadium where the Tribune Honneur seats are located? Places -503 - -500? Monaco Stadium. Football. I can't find the location on the website. It just shows the sector, but without seats
Hello, did anyone have issues with getting a refund? I bought tickets for Taylor Swift Vienna concert that was canceled. I should have received a full refund, I did everything right. From my stubhub wallet, I have requested cash refund, on August I r...
Tickets I bought to a concert that was cancelled days before it happened in July is still “postponed” so I can’t get a refund. People have told me to just wait but it’s been almost five months which is crazy. Anything I can do? How long have you had ...
I bought ticket to Ford field for the wildcard game. That game has been cancelled. The wild card game will not be in Detroit.
I received an email that my payment was unsuccessful but everything on my end says it went through
When purchasing seats, they give you a section but not a Row or Seat. Where are these seats? It says "clear view" but does that mean standing room?
I purchased tickets that were advertised as for a NFL football game but when they arrived they turned out to be parking passes. The event was named as 'Cleveland Browns at Baltimore Ravens' and the location stated as 'M&T Bank Stadium, Baltimore'. Th...
Bought a concert ticket for Ado Hibana in Milan. The Ticketing service is Ticketmaster, and when I went to buy on their official site it was noted that the tickets are virtual only, and to be accessed trough the Ticketmaster App, or browser on mobile...
I have been trying to get tickets for an event in January that I purchased tickets for in October. I've spoken to multiple people, two being supervisors, and two who told me they would follow up personally (Luis said the next day) and the girl whose ...
Price SwitchingWhen I clicked on the advertised Seats, the price was $138CA for my event. When I proceeded to pay for the tickets, the price was locked in for $138.At the checkout page, the price changed to $162CA before fees or taxes.When I log in n...
I have bought 2 tickets to the NBA on 12/31, I was told the tickets will be transferred by 12/24 and have recieved nothing. Stubhub said they will send replacement ticket options on live chat but I have recieved nothing from them. I have travelled fr...
