Buying and Purchased tickets
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Buying Tickets - FAQ

StubHub is a ticket marketplace where fans can come to buy and sell tickets from one another. Being that we are a marketplace, StubHub does not own or list tickets found our site. Have questions before you buy? Keep reading for some frequently asked ...

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Ticket & Delivery Concerns - FAQ

Tickets Q: How do I know my tickets are real? A: No need to worry about your tickets! StubHub has reviews in place that cover all accounts, purchases, sales, and listings. The reviews help make sure issues with your tickets are rare. Q: The name is d...

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How do I get my mobile transfer tickets?

To view your mobile transfer tickets, you'll need to accept a ticket transfer to view them on your mobile device. 1. When they're ready, we'll send you an email letting you know to either: Check your email for a transfer offer from Ticketmaster or th...

by Community Manager Community Manager
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What happens if events are postponed or rescheduled?

We know these are frustrating experiences which is why we make sure to keep our fans informed through emails if there has been any change in the status of their event. Once confirmed, any info we have on the rescheduled date will be included in the e...

by Community Manager Community Manager
  • 19 Replies

Do I still own the tickets?

I purchased concert tickets for Monday July 27, 2020 way back on March 1st and has been rescheduled to July 20 at red rocks amphitheater in Colorado. The purchase is not showing on my stubhub app or website? I was never given the tickets by the selle...


I was 30 Miles away from Tallahassee Saturday November 21st for the Clemson- Florida State when I learned the game was postponed 2 hours before kickoff! I never got to use my tickets and they are no longer in My tickets on the app. They disappeared! ...

  • 2 Replies

Tickets never received for postponed event

I purchased tickets here on Stubhub to a music festival that was supposed to take place in October 2020. The event was rescheduled till October 2021. I never received the tickets (the delivery date on my account has passed), but I listed them for sal...

Tickets have still not been delivered

Tickets have not arrivedMy tickets were supposed to arrive by now and are for event tomorrow, please help ASAP.I have a OrderID number and an email confirming that I made payment. I traveled to the event venue and now I can’t get in. Please help ASAP...

My tickets still haven't arrived

Expected delivery dates to my concerts were in August. AUGUST. I was asked to be patient and I was, considering these unpredictable times, but we are now halfway through November and I haven't heard a single thing about my tickets.

  • 4 Replies