Buying and Purchased tickets
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Locating Guest Account Tickets with Access Code

To start this process, please be sure that you are NOT logged into a regular account. If you are, log out first. Afterwards, click on the link that says "My Tickets" or the button on the bottom of the app: After that, a pop-up will be displayed. DO N...

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by Moderator Moderator
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Buying Tickets - FAQ

StubHub is a ticket marketplace where fans can come to buy and sell tickets from one another. Being that we are a marketplace, StubHub does not own or list tickets found our site. Have questions before you buy? Keep reading for some frequently asked ...

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What happens if events are postponed or rescheduled?

We know these are frustrating experiences which is why we make sure to keep our fans informed through emails if there has been any change in the status of their event. Once confirmed, any info we have on the rescheduled date will be included in the e...

by Community Manager Community Manager
  • 27 Replies


I bought some tickets and everything went well with the transcations BUT what is this FEE? The fee is 28% of the purchase price. WHAT ?????????? How is that calculated?

yankee tickets

planning a trip to new york in april from utah. how do i purchase tickets now and make sure i have them and they are legit before i make the rest of our plans? do they still send paper tickets through the mail?

When will I receive my payment?

This is my first time selling tickets. I received an email saying my ticket sold and it wants me to transfer the ticket. When will I receive my payment? I am nervous about tranferring my ticket without any payment. Thanks!

New User/Ticket Question

Hi All- I purchased Taylor Swift tickets, the receipt from the purchase has seats 6-8 listed, and the tickets I received today clearly say seats 5 and 6, is that problematic?!? I’ve never purchased concert tickets before and I am terrified they are p...

  • 4 Replies

Where are the seat numbers

I have confirmed my purchase, everything is great processes and paid. When will I be able to see my seat numbers? Why do I have to wait until the day before to receive the tickets I paid for? If the seller was able to sell them and my money has been ...

Taylor Swift

Hello! I bought TS tickets on stubhub. They were then transferred to my ticketmaster account and added to my wallet. The tickets were originally VIP, I understand the merch is non-transferable and that is fine. However, I was reading some older post ...

Did I get scammed?

Saw Garth Brooks tix listed on Stubhub for Las Vegas at Caesars. Bought two tix on 11/16 for around $1300. Now I find out actual tix aren't even on sale yet. How can they be on sale before they're available? They're mobile transfer and won't be avail...

Community Log-In Changes May 1st
We are changing the way you register and sign-in to the StubHub Community. After the switch, you will enter the email address you use to access the community in order to reset your password. You will enter your community username and new password and done!

Read about the changes here
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