Buying and Purchased tickets
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Buying Tickets - FAQ

StubHub is a ticket marketplace where fans can come to buy and sell tickets from one another. Being that we are a marketplace, StubHub does not own or list tickets found our site. Have questions before you buy? Keep reading for some frequently asked ...

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Ticket & Delivery Concerns - FAQ

Tickets Q: How do I know my tickets are real? A: No need to worry about your tickets! StubHub has reviews in place that cover all accounts, purchases, sales, and listings. The reviews help make sure issues with your tickets are rare. Q: The name is d...

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How do I get my mobile transfer tickets?

To view your mobile transfer tickets, you'll need to accept a ticket transfer to view them on your mobile device. 1. When they're ready, we'll send you an email letting you know to either: Check your email for a transfer offer from Ticketmaster or th...

by Community Manager Community Manager
  • 215 Replies

What happens if events are postponed or rescheduled?

We know these are frustrating experiences which is why we make sure to keep our fans informed through emails if there has been any change in the status of their event. Once confirmed, any info we have on the rescheduled date will be included in the e...

by Community Manager Community Manager
  • 19 Replies

Missing Ticket Transfer Email

I purchased tickets on Aug 1st and my concert is today (Aug 7th). I have not received an email to accept the ticket transfer. The only message that I have is that my tickets are ready and to look for a seperate email to accept tickets. I do not have ...

Instant ticket scam? Or legit?

I bought tickets for a festival and the ticket is an instant ticket but the festival is a bracelet. So the seller put a picture of the bracelet as the ticket. And I’m questioning if it will be enough to get me a bracelet at will call to go in all wee...

ORDER NUMBER: 561946322

Hello,I received an email that my tickets were transferred but did not have the get tickets link attached. It stated that I will receive another email with the link to get my tickets from a 3rd party. I never got it. My concert is in a few hours. Ple...