Buying and Purchased tickets
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Buying Tickets - FAQ

StubHub is a ticket marketplace where fans can come to buy and sell tickets from one another. Being that we are a marketplace, StubHub does not own or list tickets found our site. Have questions before you buy? Keep reading for some frequently asked ...

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StubHub's FanProtect Guarantee

Did you just buy tickets for BTS's upcoming US Tour and have concerns? Are you waiting for your tickets to the big game? Don't worry! StubHub's FanProtect Guarantee is here and ready to help if there are issues with your purchase. Though problems are...

Ticket & Delivery Concerns - FAQ

Tickets Q: How do I know my tickets are real? A: No need to worry about your tickets! StubHub has reviews in place that cover all accounts, purchases, sales, and listings. The reviews help make sure issues with your tickets are rare. Q: The name is d...

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How do I get my mobile transfer tickets?

To view your mobile transfer tickets, you'll need to accept a ticket transfer to view them on your mobile device. 1. When they're ready, we'll send you an email letting you know to either: Check your email for a transfer offer from Ticketmaster or th...

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How Are So Many Tickets Available?

New to StubHub, and I'm wondering how it is that so many tickets are allegedly available for sold out concerts. Take Coldplay, who has a show tonight and another tomorrow. The coldplay tour is entirely sold out ( I would imagine within minutes of tic...

Accidentally declined ticket offer

I accidentally declined a ticket offer, and there’s no button to un-decline. I looked for a phone number or email for stubhub customer service, and -spoiler alert - there isn’t one. Or is there? Does someone have this state secret information? If yes...

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Flashseats tickets

I am travelling from Australia to USA and we are attending a Vegas golden knights game. I purchased tickets through stubhub and have followed the steps they provide however I still don’t have tickets showing in my flashseats account.If anyone can hel...

Buying tickets

I want to buy tickets for a concert but the band doesn’t start selling any tickets (presale, club sale, nor general sale) until later this month. However, there are tickets sales on stubhub and I wonder if they are legit since the band hasn’t started...

Ticket Transfer Reminder to Seller

Hi, Do Stubhub send a ticket transfer reminder to the seller? Or once the first email has been sent is that it? I ordered tickets to a Basketball game a couple of weeks back and the tickets are yet to be transferred. They should be etickets from Tick...

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Unable to accept my tickets

I purchased tickets to an event for tomorrow through stubhub. When I try to accept my tickets from ticket master I get an oops something went wrong message. Event is tomorrow! Please help!

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