Buying and Purchased tickets
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Buying Tickets - FAQ

StubHub is a ticket marketplace where fans can come to buy and sell tickets from one another. Being that we are a marketplace, StubHub does not own or list tickets found our site. Have questions before you buy? Keep reading for some frequently asked ...

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Ticket & Delivery Concerns - FAQ

Tickets Q: How do I know my tickets are real? A: No need to worry about your tickets! StubHub has reviews in place that cover all accounts, purchases, sales, and listings. The reviews help make sure issues with your tickets are rare. Q: The name is d...

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How do I get my mobile transfer tickets?

To view your mobile transfer tickets, you'll need to accept a ticket transfer to view them on your mobile device. 1. When they're ready, we'll send you an email letting you know to either: Check your email for a transfer offer from Ticketmaster or th...

by Community Manager Community Manager
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  • 237 Replies
  • 72465 Views

What happens if events are postponed or rescheduled?

We know these are frustrating experiences which is why we make sure to keep our fans informed through emails if there has been any change in the status of their event. Once confirmed, any info we have on the rescheduled date will be included in the e...

by Community Manager Community Manager
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  • 24 Replies
  • 27272 Views

Where's my refund?

My event in NYC was cancelled the day before the event, Dec 23rd. I requested a cash refund and it says 5 days on the website then 30 days in my email. Do I just wait the extra week for the cash? IS it even coming back?I've has no email to confirm. I...

Ticket

Hey, I have bought a ticket online it says my ticket is ready and I need to accept but it won’t allow me to do so unfortunately it keep saying a err message

Ticket Purchase Advice

Please can I ask for some advice?We live in the UK and are treating ourselves to a trip to Canada in April My son is a Toronto Raptors fanatic, so I purchased tickets yesterday (as a surprise!)My order Event Status is showing on my StubHub.ca account...

Order Cancellation

I had my order cancelled the moment I got my order confirmation and that doesn’t seem to make any sense. The cancellation order stated that my account seemed off, so now it’s locked. I’m not sure why they thought it was off because I made it just thi...

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Ticket & Delivery Concerns - FAQ

Tickets Q: How do I know my tickets are real? A: No need to worry about your tickets! StubHub has reviews in place that cover all accounts, purchases, sales, and listings. The reviews help make sure issues with your tickets are rare. Q: The name is d...

Screen Shot 2019-03-21 at 12.46.30 PM.png Screen Shot 2019-03-21 at 12.44.17 PM.png
  • 1 Likes
  • 124 Replies
  • 31816 Views

Did I just get scammed?

Newbie.... I just purchased tickets, however the event does not officially go on sale until tomorrow. I have read it is possible season ticket holders or the event location may release early but did I make a mistake? The seller provided the day of th...