Buying and Purchased tickets
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Buying Tickets - FAQ

StubHub is a ticket marketplace where fans can come to buy and sell tickets from one another. Being that we are a marketplace, StubHub does not own or list tickets found our site. Have questions before you buy? Keep reading for some frequently asked ...

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Ticket & Delivery Concerns - FAQ

Tickets Q: How do I know my tickets are real? A: No need to worry about your tickets! StubHub has reviews in place that cover all accounts, purchases, sales, and listings. The reviews help make sure issues with your tickets are rare. Q: The name is d...

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How do I get my mobile transfer tickets?

To view your mobile transfer tickets, you'll need to accept a ticket transfer to view them on your mobile device. 1. When they're ready, we'll send you an email letting you know to either: Check your email for a transfer offer from Ticketmaster or th...

by Community Manager Community Manager
  • 60 Replies

What happens if events are postponed or rescheduled?

We know these are frustrating experiences which is why we make sure to keep our fans informed through emails if there has been any change in the status of their event. Once confirmed, any info we have on the rescheduled date will be included in the e...

by Community Manager Community Manager
  • 20 Replies

Euro Cup 2021

I purchased four tickets to an EuroCup match. 1/ What is the policy if the games occur as planned but with only limited fan capacity (example: 25% max attendance). 2/ The tickets i bought are mobile delivery and as such I have not received them yet. ...

When will I know my seat numbers?

I purchased spring training tickets for Minnesota Twins March 11th. My order still does not show the seat numbers for the 2 tickets, only Row 2. Since there are no other tickets being offered for that section and row I would like to know the seat num...

  • 4 Replies

Tickets Sold, Not Claimed by recipient

I sold my ticket but they still have not claimed it and the game is tomorrow should i be concerned. I hope I sent it to the right email I did get a confirmation email so I must have right? The MUST use the venue application for entry.


I just bought tickets for a concert. The concert was originally on April 14th, but got rescheduled for August 10th. The tickets I received still say April 14th. How does that get fixed? Or is there something else I should do?

Refund to Closed Bank Account

I live in a state that requires a refund instead of credit. The current status is “refund in progress”, but I’m still several months from the 120-day mark. The bank account I used to purchase tickets has been closed and I’ve gotten several different ...

  • 5 Replies