Buying and Purchased tickets
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Buying Tickets - FAQ

StubHub is a ticket marketplace where fans can come to buy and sell tickets from one another. Being that we are a marketplace, StubHub does not own or list tickets found our site. Have questions before you buy? Keep reading for some frequently asked ...

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StubHub's FanProtect Guarantee

Did you just buy tickets for BTS's upcoming US Tour and have concerns? Are you waiting for your tickets to the big game? Don't worry! StubHub's FanProtect Guarantee is here and ready to help if there are issues with your purchase. Though problems are...

Ticket & Delivery Concerns - FAQ

Tickets Q: How do I know my tickets are real? A: No need to worry about your tickets! StubHub has reviews in place that cover all accounts, purchases, sales, and listings. The reviews help make sure issues with your tickets are rare. Q: The name is d...

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How do I get my mobile transfer tickets?

To view your mobile transfer tickets, you'll need to accept a ticket transfer to view them on your mobile device. 1. When they're ready, we'll send you an email letting you know to either: Check your email for a transfer offer from Ticketmaster or th...

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Still havent received transfer offer

Hi.I have bought a tickets to a game this Sat 21st. Stub hub said it will be delivered by 20th. Today is 17thI still haven’t received any email for transfer, in the past tickets would transfer pretty fast. Even before promised date.Should i be worrie...

Tickets not showing up

I bought tickets. I have the paypal receipt and email with "access code". I just tried to view tickets online at stubhub and on the stubhub app and it says "Let's try that again. We weren't able to find your order with the info you entered. Make sure...

waiting for mobile transfer tickets

I purchased 3 tickets total from two different sellers for the upcoming Day6 concert in Grand Prairie, Texas. The first seller sent my 2 tickets soon after purchasing but I havn't gotten an email from the other seller with the 1 ticket. What happens ...

Fees

Purchased two tickets at $129 each. Fees were 33.22 each! I was told fees were around 10% each. Couldn’t get any explanation for extremely high fees. Live chat did not work. Any feedback on why fees are so high? And no explanation of fees.

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Wrong email

When I purchased a ticket tonight I purchased as a guest and entered the wrong email, I didn't noticed until I didn't get the confirmation email. So i made this account with my correct email and was wondering if there's anyway I can fix this