Buying and Purchased tickets
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Buying Tickets - FAQ

StubHub is a ticket marketplace where fans can come to buy and sell tickets from one another. Being that we are a marketplace, StubHub does not own or list tickets found our site. Have questions before you buy? Keep reading for some frequently asked ...

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StubHub's FanProtect Guarantee

Did you just buy tickets for BTS's upcoming US Tour and have concerns? Are you waiting for your tickets to the big game? Don't worry! StubHub's FanProtect Guarantee is here and ready to help if there are issues with your purchase. Though problems are...

Ticket & Delivery Concerns - FAQ

Tickets Q: How do I know my tickets are real? A: No need to worry about your tickets! StubHub has reviews in place that cover all accounts, purchases, sales, and listings. The reviews help make sure issues with your tickets are rare. Q: The name is d...

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How do I get my mobile transfer tickets?

To view your mobile transfer tickets, you'll need to accept a ticket transfer to view them on your mobile device. 1. When they're ready, we'll send you an email letting you know to either: Check your email for a transfer offer from Ticketmaster or th...

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MLB tickets in CA

So, we live in the Midwest and were to be traveling to CA for opening week games. No official cancellations yet and no refunds for MLB tickets purchased? Scheduled to attend games in San Diego, Oakland, LA, and San Francisco.

NBA tickets refund

HiWe were travelling from Uk and now all cancelled. We are unsure when we will be able to return. We had booked NBA tickets for 8th April MSG and would like a full refund. We do not want to have to resell as this is an added stress at the moment for ...

Concert canceled and want a refund

The sonic temple music festival has been canceled.I bought tickets and have made 2 payments through affirm. I am not even supposed to receive tickets until May.I want to cancel my order ,I dont want a coupon. Affirm is refusing until stub Hub contact...

Coronavirus Refunds

Hi, Last week I saw that if our event was cancelled we'd have the option of a coupon OR get a refund. The event I was going to, Miss Saigon at the Fox Theater in Atlanta Ga was cancelled. When I looked on Stubhub I saw that a refund was no longer lis...

  • 13 Replies

When should I expect my coupon?

I purchased all session tickets to the Big 12 Basketball tournament in Kansas City scheduled for March 11-14. This event was cancelled. I understand that only coupons are being provided due to the large number of events cancelled around the world. I ...

  • 1 Replies