Buying and Purchased tickets
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Buying Tickets - FAQ

StubHub is a ticket marketplace where fans can come to buy and sell tickets from one another. Being that we are a marketplace, StubHub does not own or list tickets found our site. Have questions before you buy? Keep reading for some frequently asked ...

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Daytona 500 tickets

I was looking to find out if the unused tickets I had for this past Daytona 500 were subject to some sort of credit since I was unable to attend due to the race being moved to Monday and I had to catch my flight that morning. I was able to get a cred...

Ticket Refund

Friend bought tickets to Michael Franti at Red Rocks for 5/31/24. It wasn't clear that there were TWO shows on the same date. The early show is a "Yoga Show," but the evening concert with Ripe is what she thought she was buying tickets to. Is there a...

Validity of Concert tickets

Hi, this is my first time buying concert tickets in StubHub since I wasn't able to secure any for Suga's concert. And when additional date was announced for Singapore, I saw a lot of tickets were being sold here, so me and friends took our chances. A...

IDLES tickets in September

I bought three tickets to the sold out IDLES show in September in Atlanta on 9/15. It looks like they can’t be accessed or printed or anything until 9/15, that day. I want them now. I paid for them. Why can’t I have them now?

Community Log-In Changes May 1st
We are changing the way you register and sign-in to the StubHub Community. After the switch, you will enter the email address you use to access the community in order to reset your password. You will enter your community username and new password and done!

Read about the changes here
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