Buying and Purchased tickets
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Buying Tickets - FAQ

StubHub is a ticket marketplace where fans can come to buy and sell tickets from one another. Being that we are a marketplace, StubHub does not own or list tickets found our site. Have questions before you buy? Keep reading for some frequently asked ...

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Ticket & Delivery Concerns - FAQ

Tickets Q: How do I know my tickets are real? A: No need to worry about your tickets! StubHub has reviews in place that cover all accounts, purchases, sales, and listings. The reviews help make sure issues with your tickets are rare. Q: The name is d...

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How do I get my mobile transfer tickets?

To view your mobile transfer tickets, you'll need to accept a ticket transfer to view them on your mobile device. 1. When they're ready, we'll send you an email letting you know to either: Check your email for a transfer offer from Ticketmaster or th...

by Community Manager Community Manager
  • 56 Replies

What happens if events are postponed or rescheduled?

We know these are frustrating experiences which is why we make sure to keep our fans informed through emails if there has been any change in the status of their event. Once confirmed, any info we have on the rescheduled date will be included in the e...

by Community Manager Community Manager
  • 16 Replies

Refunds for cancelled events due to covid19

Hello, I purchased tickets for BTS that was supposed to take place in Chicago. The event was cancelled due to Covid19. How do I get a refund for the tickets and how do I process it? I have not received any e-mails that it was cancelled. The event was...

Masters 2020 Tickets

Hi, I'm sorry if this topic has been included elsewhere, but I had a specific query for the upcoming Masters in Augusta 2020. If I was to purchase tickets to this event, and the event is subsequently cancelled for spectators ( which unfortunately is ...

Jason Bonham

Can anyone give me information on the Jason Bonham show that was postponed in San Jose Ca. Is the show canceled or is there another date TBD? Thank you...

Where is my Code?

I purchased Avett Brothers tickets, however the show was cancelled. I received an email saying I received a coupon for 120% of the ticket price. When I log in to my account, a confirmation that I have a coupon is there, however I don't know how to ap...

Cancelled Event Refund

I didn’t get any sort of information about my coupon or anything. I would much prefer to just get a refund for the purchase price. I am reading few different articles that says reach out to moderators... does anyone have any moderator information? Or...

Coachella 2020 Cancelled

Good day. I am starting to get annoyed at this entire process. I am not understanding the difficulties for one to receive a refund that they have 100% the right to.We understand Coachella 2020 has been officially cancelled. However, the wording and m...

  • 14 Replies


I purchased Upchurch tickets about 4 months ago for April the 11th in Corbin, ky and it’s not listed on the website for when he rescheduled it for (on Facebook it said September the 5th) so when he does, how do I transfer my tickets to that concert?