Buying and Purchased tickets
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Buying Tickets - FAQ

StubHub is a ticket marketplace where fans can come to buy and sell tickets from one another. Being that we are a marketplace, StubHub does not own or list tickets found our site. Have questions before you buy? Keep reading for some frequently asked ...

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StubHub's FanProtect Guarantee

Did you just buy tickets for BTS's upcoming US Tour and have concerns? Are you waiting for your tickets to the big game? Don't worry! StubHub's FanProtect Guarantee is here and ready to help if there are issues with your purchase. Though problems are...

Ticket & Delivery Concerns - FAQ

Tickets Q: How do I know my tickets are real? A: No need to worry about your tickets! StubHub has reviews in place that cover all accounts, purchases, sales, and listings. The reviews help make sure issues with your tickets are rare. Q: The name is d...

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How do I get my mobile transfer tickets?

To view your mobile transfer tickets, you'll need to accept a ticket transfer to view them on your mobile device. 1. When they're ready, we'll send you an email letting you know to either: Check your email for a transfer offer from Ticketmaster or th...

by Moderator Moderator
  • 42 Replies

Sent the wrong tickets

I purchased tickets to a hockey game on the 5th and the seller sent me tickets to a game on the 14th instead that isn’t as big of a game or a game I could care less about. How is it even a thing that you can send someone tickets to a different event ...

Worried that my tickets are fake?

I recently bought 2 tickets to an Arsenal game on Stubhub and upon receiving the tickets in a pdf, I became worried that they may be fake. The barcodes on both tickets are all the same. Is there anyway I can get these tickets checked to assure they a...

UPS Ticket

What does UPS means ? I’m gonna buy a ticket and it says delivery by UPS on Tuesday 5th March , is it electronic or physical? I’m not from the USA where my event is gonna be

by RodSP
  • 3 Replies

I think my tickets are fake!!

I bought tickets for Snoh AAlegra at the Park West in Chicago for Nov 21. I spoke with someone at the Park West and they believe my tickets may be fake. Stubhub can you varify my tickets are legit? I don't want to drive all the way to the show and ge...

I am worried about my tickets!!

This is my first time purchasing tickets from Stubhub and I have to say im so worried about this going wrong when the show date arrives!The tickets are clearly screenshots and on the ticket it says screenshots not valid.Now surely at a venue when the...