Buying and Purchased tickets
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Buying Tickets - FAQ

StubHub is a ticket marketplace where fans can come to buy and sell tickets from one another. Being that we are a marketplace, StubHub does not own or list tickets found our site. Have questions before you buy? Keep reading for some frequently asked ...

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Ticket & Delivery Concerns - FAQ

Tickets Q: How do I know my tickets are real? A: No need to worry about your tickets! StubHub has reviews in place that cover all accounts, purchases, sales, and listings. The reviews help make sure issues with your tickets are rare. Q: The name is d...

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How do I get my mobile transfer tickets?

To view your mobile transfer tickets, you'll need to accept a ticket transfer to view them on your mobile device. 1. When they're ready, we'll send you an email letting you know to either: Check your email for a transfer offer from Ticketmaster or th...

by Community Manager Community Manager
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What happens if events are postponed or rescheduled?

We know these are frustrating experiences which is why we make sure to keep our fans informed through emails if there has been any change in the status of their event. Once confirmed, any info we have on the rescheduled date will be included in the e...

by Community Manager Community Manager
  • 22 Replies

Rained Out

I received an email from the Atlanta Braves site that states we can turn in the tickets for a later date if we can’t make the rescheduled game does stubhub honor that ?

ticket numbers

I just purchased two tickets for an event in early July. I noticed that the numbers near the bar code on both tickets is the same. Is this normal? Thanks in advance!

  • 0 Replies


Does anyone know if there is acttual seats in the field or is eveyone is standing in the field for Los Bukis concert? In Los Angeles CA

Haven't received tickets yet

In July I ordered tickets to see Louis Tomlinson in Paris. I was supposed to receive the tickets on August 17th but I still haven't got them. Yesterday I found out that the show has been rescheduled (from February 7th to September 1st) but I haven't ...

Need Seller to Transfer Mobile tickets!!!

Hello! I ordered tickets for a concert about a month ago and under my tickets, it said that the tickets would be available via mobile transfer by June 7. It is now two weeks after the availability date and still no word on the tickets. My account sti...


An hour ago I bought a ticket for The Weekend concert. It will happen in Paris in October 2021.I can’t download my ticket. Moreover, the information on the ticket is totally different: the ticket of the year 2020, some random name etc.I need help. Wh...

  • 5 Replies

never received my tickets

Bought tickets to rod stewart. Was suppose to receive tickets June 9, 2021. Concert was postponed until 2022. I would still like to have the tickets in hand so I know I didnt get scammed out of $500.They were quick to take the $ but not quick to emai...