Buying and Purchased tickets
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Buying Tickets - FAQ

StubHub is a ticket marketplace where fans can come to buy and sell tickets from one another. Being that we are a marketplace, StubHub does not own or list tickets found our site. Have questions before you buy? Keep reading for some frequently asked ...

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Ticket & Delivery Concerns - FAQ

Tickets Q: How do I know my tickets are real? A: No need to worry about your tickets! StubHub has reviews in place that cover all accounts, purchases, sales, and listings. The reviews help make sure issues with your tickets are rare. Q: The name is d...

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How do I get my mobile transfer tickets?

To view your mobile transfer tickets, you'll need to accept a ticket transfer to view them on your mobile device. 1. When they're ready, we'll send you an email letting you know to either: Check your email for a transfer offer from Ticketmaster or th...

by Community Manager Community Manager
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What happens if events are postponed or rescheduled?

We know these are frustrating experiences which is why we make sure to keep our fans informed through emails if there has been any change in the status of their event. Once confirmed, any info we have on the rescheduled date will be included in the e...

by Community Manager Community Manager
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  • 18 Replies
  • 16203 Views

How do I get my mobile transfer tickets?

To view your mobile transfer tickets, you'll need to accept a ticket transfer to view them on your mobile device. 1. When they're ready, we'll send you an email letting you know to either: Check your email for a transfer offer from Ticketmaster or th...

by Community Manager Community Manager
  • 3 Likes
  • 60 Replies
  • 55613 Views

Ticket refund

I purchased NFL tickets 4 months ago now it says my even is canceled. The order says my refund is in progress for the last several weeks and I have not received my money back does anyone know how long the refunds take?

need help

i ordered tickets in june and i was told that my tickets would be ready on September 13, and that i would receice an email from the original ticker provider. its now the 16th of September and i still dont have my tickets. ive tried everything, from a...

Scammed

I think we may have just been scammed. Called for a refund on some very expensive Harry Styles tickets. The customer service rep told my husband to buy these gift cards to get our money back. Now I’m seeing people post about the same thing. I had to ...

Tickets not showing in 'My Tickets'

My event that was scheduled for 9/6/20 was rescheduled for 8/22/21. When I log into my account now my tickets are no longer showing up. Will they show closer to the event and do I need to print new tickets with the new date or can I use the original ...

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Coupon Expiration in Stubhub Wallet

I have a credit in my StubHub Account for over $200 that was granted last year, however, due to COVID cancellations, I have not been able to spend that money. The credit expires 10/10/2020. The representative I spoke to over the phone told me I have ...