Buying and Purchased tickets
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Buying Tickets - FAQ

StubHub is a ticket marketplace where fans can come to buy and sell tickets from one another. Being that we are a marketplace, StubHub does not own or list tickets found our site. Have questions before you buy? Keep reading for some frequently asked ...

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Ticket & Delivery Concerns - FAQ

Tickets Q: How do I know my tickets are real? A: No need to worry about your tickets! StubHub has reviews in place that cover all accounts, purchases, sales, and listings. The reviews help make sure issues with your tickets are rare. Q: The name is d...

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  • 145 Replies

How do I get my mobile transfer tickets?

To view your mobile transfer tickets, you'll need to accept a ticket transfer to view them on your mobile device. 1. When they're ready, we'll send you an email letting you know to either: Check your email for a transfer offer from Ticketmaster or th...

by Community Manager Community Manager
  • 246 Replies

What happens if events are postponed or rescheduled?

We know these are frustrating experiences which is why we make sure to keep our fans informed through emails if there has been any change in the status of their event. Once confirmed, any info we have on the rescheduled date will be included in the e...

by Community Manager Community Manager
  • 26 Replies

Problem refund

Hello i have a hockey game tonignt That is has been posponed later and i can chose à refund in my stuhub wallet by clicking on thé request on thé appropriate crédit but à dont have That optionI juste have add à code but i dont have ilHow can i have m...

  • 2 Replies

Ticket ready date the day of the show????

My ticket ready date on the orders page is the same day of the show. When I click on the "Why the wait" info link it says I should get the tickets by the end of the day on the ready date. But it's an 8pm (EDT) show! That means I could get the tickets...

  • 3 Replies

When will I get my tickets?

Hi,I bought tickets for a Red Sox game on wednesday July 27th. The first time I bought tickets via Stubhub (I needed to because I do not live in the USA).On the Stubhub site it says: Event Status:ConfirmedMobile Ticket ticket(s)Order ConfirmedReady o...

  • 1 Replies

Transaction Details

Curious as to why there are no tickets on my account to which I paid for in December of 2019 and have been covid rescheduled twice.... As well as why the transaction details on my printed pdf ticket are under another persons name and credit card numb...

  • 0 Replies

Seat numbers

How do I know what seats I am actually purchasing? This helps me to know where in the section the seats are and what my choices are between all the available seats.

No Seat Number

I have two tickets purchased, and my confirmation/"Your tickets are ready" email still states that the seat is general admission as so: 2 ticketsFloor B Row 20 | Seats General Admission Will the seats be confirmed once we are closer? Thank you!

Community Log-In Changes May 1st
We are changing the way you register and sign-in to the StubHub Community. After the switch, you will enter the email address you use to access the community in order to reset your password. You will enter your community username and new password and done!

Read about the changes here
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