Buying and Purchased tickets
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Buying Tickets - FAQ

StubHub is a ticket marketplace where fans can come to buy and sell tickets from one another. Being that we are a marketplace, StubHub does not own or list tickets found our site. Have questions before you buy? Keep reading for some frequently asked ...

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Concert never changed from postponed

Hi, my Partynextdoor concert that was supposed to be on July 9 was cancelled a couple days before. The status of the concert is still “postponed” and hasn’t changed to rescheduled or cancelled so I cannot get my money back. I was told it usually take...

No Email Confirmation After Purchase?

I purchased tickets recently and credit card says Stubhub Canada LTD. I did not receive a email confirmation nor does Stubhub have any record of me purchasing $1500 worth of tickets. Bank wont open a investigation till after the concert date. Was i s...

Packing

My first time buying tickets for a concert! And I was totally ripped off for parking pass! I didn't realize this was a resale sight. A concert popped iup on my FB page & a few of us decided to go. I said I would hurry & purchase the tickets because i...

Mispresentation

Al OverviewIf Stubhub sold you a ticket within 20 hours of a performance, and you were unable to resell it due to their policy prohibiting sales within 48 hours of the event, then you may have a valid complaint with Stubhub as they sold you a ticket ...

Ticket row does not exist in stadium

Hi there. I just bought tickets to a concert in the Bank of American stadium in Charlotte, NC and I just discovered that the row my tickets say they are in doesn’t actually exist in the stadium. Is this a typo? Has this ever happened to anyone? And w...

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Help please!

StubHub, this is unacceptable!I’ve been dealing with this for four months. Here’s what happened:1. I purchased tickets for the Coldplay show on May 31st at Stanford, specifically for Section 218.2. The confirmation email mentioned Row QQ, but upon ch...

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Accessing tickets purchased

Purchased tickets on Feb 5 for an Oct concert. Now March 1, no email with a confirmation number was received. I did received an initial email that read thank you for order -Order #-----------Is that all I need at this time?I am not comfortable waitin...

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Stubhub is stealing money from me. Again!

I recently bought a pair of tickets for a show that had a reserved section and a general admission section. For this venue, reserved tickets are always hard to get and expensive because there are very few seats. I paid $400 for a pair. The event was ...

Payment Issue – Don Toliver Paris Tickets

I purchased tickets for Don Toliver’s concert in Paris through your platform. My account was charged, but an error message appeared (saying that i haven't been debit) at the end of the transaction, and I did not receive any confirmation or my tickets...

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Purchasing tickets

I bought 2 tickets for Bad Bunny in PR, but the charge hasn’t gone through yet (I made the purchase on Wednesday, February 26). Is that normal?Also, when will I receive the tickets? They are digital and have already gone on sale. I bought them throug...

DO NOT BUY FROM STUBHUB - UPDATE

StubHub customer service is horrible when it comes to correcting their order issues and they make it the customers problem. I should have read all of the horror and upset customer stories and just requested a refund when my order went wrong. But even...

Parking Passes

I had a terrible experience with StubHub this week. I bought tickets for the Inter Miami to see Messi, and I did received the tickets. The issue was that in their app, they advertised parking passes, which I bought. But the parking garage advertised ...

Scam

I purchased the parking passes offered after I had purchased my tickets from Ticketmaster, took me to StubHub, night of the event I followed gps provided by StubHub because I do not live there, took me to a car sales lot, so I went to the moda parkin...

STILL MAD ABOUT THIS SO CALLED UPGRADE

As it gets closer to my event I am getting even more upset at how StubHub allow these sellers to come in, sell tickets and resell already purchased tickets to someone else all while marking your replacement tickets as an "UPGRADE". When I think about...

No tickets

I have no tickets 24 hours before event and am being told I have to wait until 2 hours before event. Any way around this as I am traveling from out of state.

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tickets i bought

i bought two tickets to the Magic game in Orlando, when I go back in my exact tickets are still for sale and it appears I can purchase my seats?

BUYER BEWARE of PARKING PASSES on StubHub

I purchased a parking pass for a soccer game at Dignity Health Sports Park in Carson, CA and was delivered a pass for a parking lot located 10 miles away from the venue in El Segundo near LAX. The StubHub item was listed as follows:PARKING PASSES ONL...

Wrong parking map listed

We purchased parking tickets because it was listed and shown close to the State Farm Arena, when we followed directions to the address of the parking the walk ended up being 30 minutes. Based on the map provided it shouldn't have been more than a 5 -...

STUBHUB stole money from my bank account

STUBHUB withdrew $1455.29 without authorization on 12/26/24 - they sent no tickets, no emails, no correspondence - they just withdrew money from my bank account.I have been contacting their customer service every business day since 1/2/25. No one is ...

Wrong Tickets. Now refused a refund

Early January we bought 2 day passes to a show in April. We received 1 day passes and immediately contacted customer service. Since then they have repeatedly sent us the wrong tickets and now we are being told the right tickets will be sent the day o...

Ghosted

Bought 4 tickets through here for a sumo event in Tokyo of Jan 2025. Three of the tickets were valid but the venue refused entry on one ticket saying it was fraudulent. Reached out to Customer Service and they were super responsive off the get go. On...

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Helppp

I bought 2 tickets to Dexter and the Moonrocks for 3/22/25 and mistyped me email. (Yhoo instead of yahoo) how do I fix this? Please help 😧

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Tickets not sent

I have never used Stubhub before. I usually use GameTime and Vivid Seats. With GT and VS I got my tickets within a couple of hours of paying. My event is in 3 days and no tickets after I bought them a week ago. These tickets are for my autistic son. ...

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Seat location confusing

Hi there. Looking at a ticket that states the section the seats are in. But it says row A_D. Having looked at other listings this is odd. Assume it means the tixs are anywhere from row A to D. Is this how you’d take it?

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My tickets show as waiting for me to accept

I logged into my stubhub account and I was going to resell the tickets i purchased on stub hub because I was able to find other tickets. As I was doing this I noticed that under "your tickets" it says I can accept my tickets, so I deactivated the res...

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Stubhub customer service saved the day

So I bought tickets to a comedy show for me and my girlfriend deutenant, and for some reason, I get tickets never showed up in my email for me to accept. I had the receipt and all that, but the actual tickets from the seller never showed for me to hi...

Lies, lies, lies

I purchased 3 tickets in December for a 2/15 basketball game. As of yesterday night, 1 of the tickets was stolen back by the seller. StubHub sent me an email and said the seller wanted to offer me other tickets 5 rows back as a replacement. FYI I’m a...

Fraudulent sale

On January 17th we purchased tickets to an advertised performance of the Joffrey Ballet's A Midsummer Night's Dream. When we arrived for the performance, things didn't seem right. Turns out it was a community theater's performance of the theatrical A...

Still no tickets day before event.

Bought tickets for Anyma at the Sphere Las Vegas 9 days ago, and only after spending $877 on 2 tickets did stub hub tell me the tickets would be delivered the day of the event. I flew from Atlanta to Las Vegas last night and am in a hotel for the sho...

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Buyer beware, tickets are not guaranteed

I recently bought tickets for a concert. Since I was under the impression tickets are guaranteed on StubHub I made reservations to stay at a local hotel where the concert was being held as the venue was a 2 hour drive from my location. Long story sho...

Huge disappointment

Horrible experience. After taking the $700+ I paid 3 months in advance for concert tickets I was gifting to others, StubHub informs me via email that I may not receive my tickets until close to the date of event. Frustrating start. Months pass, it’s ...

TM Face Value Exchange tickets

Hello, I'm interested in buying tickets for a concert that is using Ticketmaster's "Face Value Exchange." Apparently, this only allows tickets to be resold at face value (via Ticketmaster) and the tickers are "restricted from transfer." I'm seeing ti...

currency

They will show that the tickets are in Canadian currency and then charge you in American. Had to pay almost an extra $100 on two tickets. The email they will send won't show what currency it is in so you will think it's okay. You need to log into you...

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Requesting a partial refund

I had tickets to a show at Madison Square Garden on 1/24/25. The tickets were purchased almost a year in advance. At 2:30pm the day of the show, which was at 8pm, I went to double check that my tickets were in my email. I didn't have the tickets. Wha...

Beware/FYI

FYI when buying tickets!!! Only after completing the purchase will they inform you that your tickets will be delivered the day of the event. If you are able to get in contact with them they only give you their BS line that your purchase is guaranteed...

Never Do Business w/ StubHub

I advise everyone to steer clear of StubHub. Unlike any other online merchant that asks you to confirm a purchase before final processing, StubHub automatically processed an order after I updated my credit card information on my account. It did not a...

Seats Downgraded With No Compensation

My fiance bought us tickets for Hamilton which I've been wanting to see for years for a present for my birthday. He spent a lot of time finding the best seats for the best price and we were super excited about it. Fast forward to the week before the ...

Refund Request for Fraudulent Purchase

Hello I have experienced an absolutely brutal form of customer service today with StubHub. After having successfully used the service many times over the past decade to purchase mostly sports tickets, my account was somehow hacked this morning at 6:3...

fraudulent activity

Yesterday somebody hacked into my Stubhub account and purchased tickets to Usher (who I wouldn't buy tickets for) at the Barclay Center (I don't know where that is). My card on file was charged $730. and then credited back the $730. I was alerted to ...

Buying Tickets

I bought tickets to a Tyler childers concert but when I went to claim them it redirected me to a link with the tickets and I cannot add them to my account. Now I am trying to sell them however, since they are not on my account I can't transfer them. ...

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SOLD our tickets

we purchased 4 tickets for the UK-Vandy basketball game (Jan. 25) we had payment confirmation, and when we got to the game-they were sold to someone else. it was a sold out game, so no tickets were avail-Never agin...

Site-wide issue for sorting by best view

There seems to be an issue across StubHub for every arena I have checked for sorting listings by best view. The order of the rows is wrong. Here are 4 examples. Capitals 2025 Apr 13 Sec 101 Blazers 2025 Apr 13 Sec 112Lakers 2025 Feb 8 Sec 117National...

Capitals2025-04-13-Sec101.png Blazers2025-04-13-Sec112.png Lakers2025-02-08-Sec117.png 2025-03-29_NatsPark_Section128.png
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Not Happy

We bought tickets from Stub Hub and have an order number and Fan Protect Guarantee. The next day, we received a message stating, "we have had to cancel . . . ". That's BS. Someone must have ordered more after our confirmed transaction. That's BS. Stu...

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Stolen Saturday

Bought tickets in October 2024, to the Senior Bowl on February 1, 2025. Order confirmed and confirmation said tickets would be released to me on February 1, 2025 at 10:30 a.m. - the game started at 1:30 p.m. Will not go into detail but we require spe...

DO NOT BUY FROM HERE.

Don’t buy tickets from stubhub if you can help it. They do not verify their resellers. Day of and at the time of doors opening we had not received our tickets. Stubhub rep reached out to the seller who was supposed to release the tickets the day of t...

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First time using Stubhub

Hello all. I used Stubhub for the first time to get my daughter and I tickets for a concert we will be traveling 4 hours to see. Has anyone actually had a good experience with Stubhub , from purchasing to receiving ?

Credit Card Compromised

I wanted to see if others have unfortunately had this issue, but my credit card was compromised on StubHub's site. I used it to purchase tickets back in December and it was compromised. If I used this credit card on other sites, this wouldn't be conc...

Ticket delivery on day of event

I bought tickets to Kite in Stockholm 1 February about ten days ago. Quite worried about the fact that delivery date is same date as the actual concert. Why is that? Would I travel to the venue if I still haven’t received the tickets tomorrow?

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Billie Eilish Tickets

I am wanting to buy tickets for Billie Eilish but all the "unable to transfer" warnings are making me worried. How do I get tickets if tickets are non transferable unless sold through Ticketmaster exchange? The concert is in 4 days. I am in Ohio so m...

Being Scammed?

I don't buy a lot of tickets - but - I've bought from StubHub in the past - never a problem - until - I wanted to make sure I got a ticket to J-Hope in Chicago. I bought a ticket in Section 3 that said I could resell it. I assumed (first mistake) tha...

Handicap seats

Is there any handycap seats available for any event?What building or venue would be these areas available in?I am looking at Target Field.

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Do not use StubHub!!!

Event was scheduled for early October 2024, event was canceled (not postponed). StubHub wallet shows a refund pending since late October 2024. Have been in contact with them via email and phone. I have close to 40 emails where I just keep getting tol...

StubHub is scam

StubHub is a big scam. I provided the right address and yet they didn’t deliver it on time. And I’ve called about 3 times and they keep saying “we are getting the replacement tickets link”. Ya okay.

The Stub hub Scam

1. I bought tickets for a PM event.2. I received tickets for an afternoon event.3. I called and I was told some ridiculous scenario of a possible refund and so accepted a voucher and listed tickets for resale.4. I called later and said, I am not a ti...

Phone number validation code by Ticketmaster

I’m Henrique and I’m from São Paulo, Brazil.I’m not being able to accept my tickets bought fron Stubhub…Last Friday Nov, 22nd, I bought tickets to Miami Open 2025 from Stubhub and received an email from Ticketmaster in order to accept them.I clicked ...

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Never got tickets

I ordered tickets for a basketball game that is this weekend. I have pictures of the conformation numbers and proof of purchase but I never got the tickets that were suppose to be E tickets and delivered on the 25 of December. I cannot find any way t...

Buying Tickets - FAQ

StubHub is a ticket marketplace where fans can come to buy and sell tickets from one another. Being that we are a marketplace, StubHub does not own or list tickets found our site. Have questions before you buy? Keep reading for some frequently asked ...

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Stubhub Scam

his site is a huge scam, they place "postponed" on concerts to scam consumers out of their money. Then customer service give you the runaround on the refund stating they are "escalating" but cannot provide processing times. So now you just lost hundr...

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