Buying and Purchased tickets
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Buying Tickets - FAQ

StubHub is a ticket marketplace where fans can come to buy and sell tickets from one another. Being that we are a marketplace, StubHub does not own or list tickets found our site. Have questions before you buy? Keep reading for some frequently asked ...

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Bought ticket price changed to 0$

I bought a ticket for a show on the 3.24 around a month ago, I received it on ticketmaster and it used to say the original price (around 250$)I just checked again and it now says the price of the ticket is 0$ even in the wallet app where the ticket i...

VIP Pass

Purchased tickets with VIP pass included. I see others saying VIP can’t be used except by original owner. Is that true? Can you see what the VIP pass is? So confused.

Tickets dont match time

I just purchased tickets fo the NCAA Womens Bball tourney in IA City for Sunday, and the tickets I received show 3:30 AM as the time... Seems suspicious to me, so id like to verify this somehow... Wish Stubhub had a live chat option, because these ti...

Waiting on tickets

I bought opening weekend tickets to a MLB game in February. It’s two weeks before the game and I still haven’t received my tickets. I can click get tickets but there’s nothing there still. Should I panic or what closer to the game?

Parking Ticket

I recently purchased a VIP parking pass for the Florida Georgia Line Can’t Say I Ain’t Country tour, and today I received a ticket that reads “This is not a ticket, premier parking pass will be mailed at a later date.” When I check my StubHub account...

Pdf tickets

I bought my first ticket and I download the pdf for it. I open it and it's from ticketmaster has a qr and all that but also has the name of the original buyer. I'm very sorry if it's a stupid question but couldn't the original buyer have bought it, d...

Community Log-In Changes May 1st
We are changing the way you register and sign-in to the StubHub Community. After the switch, you will enter the email address you use to access the community in order to reset your password. You will enter your community username and new password and done!

Read about the changes here
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