Buying and Purchased tickets
cancel
Showing results for 
Search instead for 
Did you mean: 

Forum activity

Buying Tickets - FAQ

StubHub is a ticket marketplace where fans can come to buy and sell tickets from one another. Being that we are a marketplace, StubHub does not own or list tickets found our site. Have questions before you buy? Keep reading for some frequently asked ...

Screen Shot 2019-04-02 at 11.52.31 AM.png Screen Shot 2019-04-02 at 11.58.28 AM.png Screen Shot 2019-04-02 at 11.53.41 AM.png

Oasis. Cardiff. 4th July

I have bought a ticket for this gig today. A single ticket was way cheaper than the others so i pulled the trigger. £360. All others seem to be £500+If the seller doesn’t send the ticket will stubhub still get me a genuine ticket in to the event? The...

Accidentally added a letter to my email

I bought tickets to an event for June 28. Upon checking my email I noticed that I accidentally added a g to the end of my email so l'm unable to access my tickets. I need it changed to the right email so that I can access the tickets I bought. Please...

Purchasing tickets

Hello Iam wondering if anyone knows what I can do about buying concert tickets and the night of we got held up in a bad wreck and we didn’t get to see the show is there anything i can do about this issue? If you know plz let me know thanks

Not trust worthy

Absolutely Horrible that Stub Hub Screwed me out of $438. I don’t care what the terms are. When you are told by Stub Hub that the tickets you purchased were not valid throw them away and do so, then be charged for them after and not given a refund or...

mapping issue with tickets

What a HORRIFIC experience with my tickets and no one seems to want to fix it. Purchased tickets for center mezzanine front, when received tickets they were rear mezzanine. immediately called and was told they would escalate it as it is a mapping iss...

Concert ticket

First time StubHub customer here who just purchased a concert ticket. But m being told that I won't receive the mobile ticket until the day of the event. A tad concerning since I'm travelling and will have invested a considerable amount of money. Is ...

  • 0 Likes
  • 1 Replies
  • 160 Views

Missing Refund since 11/13/2024

Hi, I've been waiting for a refund of $531.75 since November 13th. The email (screenshot attached below) says I would be getting the refund within 5-8 business days. It's been 16 business days with Thanksgiving holiday excluded. I called Stubhub nume...

Screenshot 2024-12-08 at 6.25.52 PM.png

Coldplay Ticket Abu Dhabi

Hi StubHub Community,I bought 2 Coldplay tickets for Abu Dhabi event and paid over (1,200 AUD), (I live in Australia), and I still did not receive the tickets.Anyone can advise and or Assist?

  • 0 Likes
  • 0 Replies
  • 169 Views

Questions sur mes billets

Bonjours, j’ai achetée des billets de hockey ce matin sur votre site mais je n’ai pas de code bord sur mes billets. Je l’ai est mis dans mon Wallet sur mon téléphone mais pas de code bord qui apparaît sur mes billets est-ce que c’est normal ?

Tickets Stolen

I bought tickets for the Aaron Lewis concert at Beau Rivage in Biloxi, MS in November 2024. I purchased the tickets back in August. The tickets were transferred to my Ticketmaster account. A week before the concert I received an email stating my tick...

Ticket arrival date pushed till event date

Hi everyone. I bought tickets since August, the ticket arrival date was December 1st. But it got pushed twice and now the website says that the arrival date is on the event date.I have a whole trip planned for this event. How am I supposed to travel ...

by
  • 1 Likes
  • 1 Replies
  • 305 Views

Partial Views, Scores, Recommended Tickets

As a buyer of tickets, I want to filter out tickets with a partial view, even though they may be lower priced. How can I do that?And why do seats with partial views get scored HIGHER than seats in the same section/row with clear views?And why do I of...

No parking kiosk

When I ordered parking pass theyr wasn’t a kiosk at parking lot to add vehicle info so I requested a compensation, customer service they can’t help.. wasted money in buying parking pass through stub hub. Don’t waste your time when they knew it was an...

Received incorrect number of tickets

We purchased 3 tickets to an event tonight and when we got to the venue, we realized that the seller only transferred 1 of the tickets to us (via Ticketmaster). We called customer service and were told that we should have called when the tickets were...

Help with Buying Tickets for a gift

Hello, I need help with some information. I want to buy tickets for a show in Boston for my bf and step son. Although i wont be going to this show and i want this to be a surprise. How do i go about purchasing tickets and being able to gift these to ...

  • 0 Likes
  • 0 Replies
  • 158 Views

Charged in USD on Canadian site

Spoiler (Highlight to read)I just received my credit card statement and was charged USD for the tickets I bought for a concert - I was on the Canadian website and the invoice showed nothing referencing USD - all was listed in CDN. How is this possibl...

  • 0 Likes
  • 0 Replies
  • 154 Views

Service fees

I just purchased hockey tickets for an NHL game in Carolina for two college friends and me. I was shocked to see service fees have increased to almost 42% of base ticket costs. A $157 base price ticket ended up costing $238 (sales tax of about $15/ti...

Saw Same Seats for Resale on Ticketmaster

Hello - I purchased tickets on Stubhub for a concert a couple days ago. I have not received the tickets and the order just says I will receive them by the event date (which is Feb next year). I just went on Ticketmaster and saw that the same seats I ...

Ticket does not have bar code

I have been unsuccessful in placing my tickets in my Apple Wallet. I always receive the following error message, even after deleting/uploading Wallet app“ENTRY / SEATING AREA200 Mid LevelTICKET TYPEStandard Admission!Pass DisabledThis pass is associa...

Cannot Access Mobile Tickets

I am being redirected to Ticketmaster Account Manager to accept my tickets for a game next week. It is failing at a screen where it asks me to sign up for SMS for notifications and I cannot seem to get past this. It is error'ing out. Any guidance?

Screenshot 2024-11-21 at 8.57.08 AM.png Screenshot 2024-11-21 at 8.57.18 AM.png

Army Navy Tickets

The Army Navy Ticket's I bought over the summer have not been delivered to me and the delivery date on Stub Hub says that they will be transferred on Dec 14th by noon, which is Game Day. I have since resold the tickets as I can no longer travel to th...

Tickets Delivering Day Of Event

I'm a US citizen and I just purchased Gracie Abrams tickets for February 27th in Paris. I put my US address in for the shipping method, but I'll be in Paris on the day it's expected to be delivered. I was wondering if I'm able to receive an e-ticket ...

Stub hub not allowing reply to private message

The problem is not that something else came up. I got the wrong venue. I am not going to fly from Utah to New York just to go to this event. I contacted someone right after I realized the mistake and there should be some contingency for this. You wou...

sold fake ticket. qr codes are not accepted

I just purchased a ticket for tape b for 11/23/24 at mission ballroom. they use axs as their ticket provider. After a purchase I received my ticket as a qr code. I call mission ballroom and they said they would not accept a qr code, only axs app. I n...

Price Gouging

I went to the Usher concert last night and realized that I didn’t pay for a parking pass. Usually, a pre-purchased parking pass is needed for this venue, so I came to Stubhub and saw a pass for $140. The price was very high, but I figured, “It’s last...

Buying tickets

Good morning,I would like to hear from someone who has purchased using the Stubhub platform.This is a bit of a technical question but I've never bought tickets on the Stuhub website. Given the very high ticket prices, how do you avoid having your cre...

  • 0 Likes
  • 0 Replies
  • 162 Views

Ticket verification

I bought tickets near the end of August under my account and received a confirmation email stating I would receive them by 11/29. I see no record of my purchase however on the StubHub website. I didn't buy them as a guest. Should I just wait? How can...

Purchased tickets for Christmas gift

My first purchase here. I need a guarantee for receiving the tickets I purchased here. I received notification, it might be months later, until I receive the purchased tickets.1. That’s too late to give as a gift in December.2. How do I know I will r...

by
  • 0 Likes
  • 1 Replies
  • 244 Views

Disclosure not on listing

I bought tickets that had a section and seat number and did not mention the obstructed view or the standing room only. When I got the confirmation it had this disclosure and I called stubhub to let them know. The listing mentioned section 130 and act...

  • 0 Likes
  • 1 Replies
  • 310 Views

Got my Money no Oder Confirmation

I ordered tickets through StubHub and the money was withdrawn from my account to StubHub.inc on 9/16. I still have not received an order confirmation. I called the number associated with StuHub. inc as payee on my bank statement and they only referre...

Purchased tickets, haven't received them

Hello, A few months ago, I purchased 8 tickets (4 balcony, 4 GA). The balcony tickets were a mistake and I put them up for sale, they were purchased. I still haven't received my tickets yet even though I've been told they have been released by the ar...

Urogun Recensioni

Tutto ciò che devi sapere su Urogun, un integratore che promuove la vitalità sessuale e migliora le prestazioni, sarà trattato in questo articolo. Impareremo come funziona il prodotto Sito ufficiale: https://urogun-official.com/

Viagogo scam

I’m not gonna pay that 100$ booking fee that viagogo put on my payment, I was purchasing 2 tickets, 126 each and after I saw they charged me 100$ for booking fee, that is a scam, first time that is happening to me , I was calling , writing but nobody...

  • 0 Likes
  • 0 Replies
  • 422 Views

100$ fee for booking ??????

I’m so disappointed with you , I’m ordering all my tickets from you and this time you put me 100& booking fee, why????? I don’t deserve this and I don’t have that kind of money . To me two weeks now booking 120$ last week and today two tickets 126$ e...

  • 0 Likes
  • 0 Replies
  • 140 Views

Stub Hub customer service

The Stub Hub customer service is terrible. I purchased tickets to the Aerosmith concert in 2023. The concert was cancelled in Aug 2024. I orginally asked for a refund however they couldn't refund the money because our credit card was cancelled in May...

Ripped off for Taylor Swift

Don’t trust stubhub! They will give you the constant runaround - now I’m sitting in Indy having traveled from Seattle to see Taylor Swift with. I laid tickets. Customer service is horrible they just keep telling me to “wait for an email with alternat...

Ticket Delivery/ Event is Tomorrow

Getting a little concerned. I am going to be travelling 3 hours to a venue to watch a game. I bought tickets almost 5 days ago, and the mobile tickets has not been transferred to me yet. I know the literature says it will be there by the event. Howev...

Does Stubhub even give refunds anymore?

Last week I bought tickets for an event taking place on the same night. I never got the tickets. Stubhub told me i needed to wait until 4 hours before the event and they would replace them. I called them 4 times in the 4 hours leading up to the event...

Different row

I recently bought 4 tickets in row 27 and when downloaded tickets per digital transfer they show row 26 on tickets in wallet? Is this normal?

by
  • 0 Likes
  • 2 Replies
  • 353 Views

Unreasonable Overcharge for Parking

I recently purchased a Ticket for Parking at the Ford Idaho Center in Boise, Idaho through StubHub. Upon arrival, I was shocked to learn that I had been charged over **eight times** the onsite parking fee. This excessive markup is completely unaccept...

Coin Master Rewards 2024

Coin Master has captivated players around the world with its unique blend of slot-machine excitement, village building, and friendly battles with friends. With each spin, players can win coins, raids, or attacks on other players, creating a fast-pace...

  • 0 Likes
  • 0 Replies
  • 154 Views

Amazon Marketing Strategy Byhyperzon

As one of the world's largest and most influential online marketplaces, Amazon offers unparalleled reach and potential for businesses of all sizes. However, with millions of sellers vying for consumer attention, having a well-structured marketing str...

by
  • 0 Likes
  • 0 Replies
  • 120 Views

Agenda seminal De Free Fire

Free Fire has become a cultural phenomenon and one of the leading names in the battle royale gaming genre. With its immersive gameplay, unique character abilities, and fast-paced action, the game has attracted a large and dedicated player base worldw...

by
  • 0 Likes
  • 0 Replies
  • 118 Views

Coin Master Rewards 2024

Coin Master has captivated players around the world with its unique blend of slot-machine excitement, village building, and friendly battles with friends. With each spin, players can win coins, raids, or attacks on other players, creating a fast-pace...

Amazon Marketing Strategy Byhyperzon

As one of the world's largest and most influential online marketplaces, Amazon offers unparalleled reach and potential for businesses of all sizes. However, with millions of sellers vying for consumer attention, having a well-structured marketing str...

Agenda seminal De Free Fire

Free Fire has become a cultural phenomenon and one of the leading names in the battle royale gaming genre. With its immersive gameplay, unique character abilities, and fast-paced action, the game has attracted a large and dedicated player base worldw...

Printing tickets

I received my tix in the app but it says I must save to a pdf file and print out on my computer. How do I save the tickets to pdf when in the app? there are no icons for that.

F1 Ticket Delivery Dates

I bought two tickets to the Canadian Grand Prix as a surprise for my Dad, and plan to tell him about it at Christmas. My order is listed as an E-Ticket and says the tickets won't arrive until the night before the event, and they also list the section...

TERRIBLE SERVICE

I bought 2 tix to a concert in Montreal, up to the event I had no bar code making the tix useless, I called 5 times and was told at noon the day of the show it would show up, but at noon, nothing. I called them back to complain and the guy on the lin...

How does it work?

I purchased tickets to an NFL game in Munich. The email says that I will receive the tickets from the seller at least 2 days prior to the event. What if the seller does not send the tickets? How can I make travel plans?

  • 0 Likes
  • 1 Replies
  • 326 Views

Fraud

So I purchase Eagle's tickets for the Sphere several months back. Then when I am ready to download the tickets it says they have been claimed by another e-mail. Support is giving me the run around saying they can't make the seller reset the tickets a...

by
  • 0 Likes
  • 1 Replies
  • 479 Views

Wrong Row

I purchased tickets for a hockey game, we picked a section and row 11. We always sit in row 11 in this section because it is the last row, my husband has had spinal surgery and can not sit for long periods, he needs to rotate between sitting and stan...

Issue with tix

Having a major issue with some F1 tickets for this weekend. Cant get anyone on the phone to help. Need resolution in 2 hours before 4pm so we can cancel hotel if needed....please help!

Community Guidelines
  • 1. Be respectful.
  • 2. Be relevant.
  • 3. Keep your word.
  • 4. Protect privacy.
  • 5. Remember, this is user-generated content.
  • 6. Don't post controversial content.
  • 7. Avoid spam.
  • 8. Only create one account.


Community Guidelines
Top liked members