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Buying Tickets - FAQ

StubHub is a ticket marketplace where fans can come to buy and sell tickets from one another. Being that we are a marketplace, StubHub does not own or list tickets found our site. Have questions before you buy? Keep reading for some frequently asked ...

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StubHub's FanProtect Guarantee

Did you just buy tickets for BTS's upcoming US Tour and have concerns? Are you waiting for your tickets to the big game? Don't worry! StubHub's FanProtect Guarantee is here and ready to help if there are issues with your purchase. Though problems are...

Ticket & Delivery Concerns - FAQ

Tickets Q: How do I know my tickets are real? A: No need to worry about your tickets! StubHub has reviews in place that cover all accounts, purchases, sales, and listings. The reviews help make sure issues with your tickets are rare. Q: The name is d...

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How do I get my mobile transfer tickets?

To view your mobile transfer tickets, you'll need to accept a ticket transfer to view them on your mobile device. 1. When they're ready, we'll send you an email letting you know to either: Check your email for a transfer offer from Ticketmaster or th...

by Moderator Moderator
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Elton John in London

Was looking at buying tickets to see Elton John in London. When I go to the event I get a pop up that says, amongst other things, that I am covered if the tickets I buy are "cancelled or invalid for entry". I have purchased from StubHub many times an...

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Guaranteed entrance?

I bought tickets to the Lane 8 show at Rebel, and realized that the name on the ticket was someone else’s, as they were the original buyer. I’m not concerned about that, but I’m concerned about getting into the event. When you buy tickets, you get an...

Delayed Ticket electronic download

Hey I'm new to all of this, just got tickets for an event on May 1 in Vancouver, and it says the tickets will be electronic download but also says they won't be available to download/print until April 30. My question is why would an electronic downlo...

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Phone call from StubHub?

I left unpurchased tickets in my cart for Ariana Grande yesterday and today I received a phone call from ‭a 415 area code‬ saying it was a customer service personnel from Stub Hub wanting to know why I didn’t purchase the tickets and if I needed help...

Alec benjamin vip

Let me change these words, maybe this will work. I am looking for INFO on how to buy or where to go to buy vip tickets for meet and greet for the Alec Benjamin concert May 19 in Houston. They are sold out so I need to buy from someone that has bought...

by Pinoy
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Intl.stubhub.com a real or fake site?

Hi I was trying to purchase some tickets today and ended up on a website that looked like StubHub, but they started asking for some odd info (tax ID #, which I did not give them), and I noticed the url was intl.stubhub instead of just stubhub. Is thi...

Replacement tickets

I just bought two tickets for an event and the tracking for ups showed it would be late. I contacted stub hub and provided me two tickets comparible to where my purchased tickets were through mobile app. Turns out the ones that were sent via ups did ...