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Buying Tickets - FAQ

StubHub is a ticket marketplace where fans can come to buy and sell tickets from one another. Being that we are a marketplace, StubHub does not own or list tickets found our site. Have questions before you buy? Keep reading for some frequently asked ...

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Ticket & Delivery Concerns - FAQ

Tickets Q: How do I know my tickets are real? A: No need to worry about your tickets! StubHub has reviews in place that cover all accounts, purchases, sales, and listings. The reviews help make sure issues with your tickets are rare. Q: The name is d...

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  • 145 Replies

How do I get my mobile transfer tickets?

To view your mobile transfer tickets, you'll need to accept a ticket transfer to view them on your mobile device. 1. When they're ready, we'll send you an email letting you know to either: Check your email for a transfer offer from Ticketmaster or th...

by Community Manager Community Manager
  • 246 Replies

What happens if events are postponed or rescheduled?

We know these are frustrating experiences which is why we make sure to keep our fans informed through emails if there has been any change in the status of their event. Once confirmed, any info we have on the rescheduled date will be included in the e...

by Community Manager Community Manager
  • 26 Replies

No tickets available?

When I click on the Demi lovato event Oct. 30 2022 at Hard Rock Live Hollywood it says there are no tickets available for the event even though I have a few tickets listed. I think there may be a glitch on this event.


I was notified January 15th, 2022 that an event I purchased tickets for in October of 2019, that was rescheduled 3 times because of covid but then was finally cancelled. I contacted support twice and they keep jerking me around saying with having to ...

Expired Coupon Code

I have an expired coupon for $317 (I only found this out assuming the cash would have been refunded). Does anyone have an idea where I could get the valid date extended? I'm getting this not helpful response from @TeamStubHub

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Seller contacted me privately

The seller emailed me directly, a few hours after I purchased my concert tickets. They said that they are waiting until StubHub sends them the money, and don't want to transfer the tickets until then. But they also said that they know the new policy ...

vip package

I bought a pair of vip soundcheck ticket last week but I just find out I cannot have the vip benefits because the vip benefits cannot transfer. I dont have any info to contact the original buyer to help me call ticketmaster n add my name as alternate...

AXS Ticket Event Cancelled

I recently bought tickets to see Justin Bieber at the O2 on here and recieved them through the AXS mobile transfer so now it's on my app. In the event the concert is canceled, how do I get my money back? Sorry if this is a dumb question, I just know ...

  • 1 Replies

Displaying events by date on app?

How do I display events in order by date on the app? It used to do this until I got logged out and logged back in. Now it only displays the titles of events in the specified time range without listing the date unless I click on it.

Los Angeles Angels Tickets

I have tickets for the Los Angeles Angels that I want to post for sale. The game is on Saturday, April 3rd. When I attempt to use the Sell feature, the date is not available in the drop-down menu. Are the Angels not permitting reselling of tickets?