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Buying Tickets - FAQ

StubHub is a ticket marketplace where fans can come to buy and sell tickets from one another. Being that we are a marketplace, StubHub does not own or list tickets found our site. Have questions before you buy? Keep reading for some frequently asked ...

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Ticket & Delivery Concerns - FAQ

Tickets Q: How do I know my tickets are real? A: No need to worry about your tickets! StubHub has reviews in place that cover all accounts, purchases, sales, and listings. The reviews help make sure issues with your tickets are rare. Q: The name is d...

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How do I get my mobile transfer tickets?

To view your mobile transfer tickets, you'll need to accept a ticket transfer to view them on your mobile device. 1. When they're ready, we'll send you an email letting you know to either: Check your email for a transfer offer from Ticketmaster or th...

by Community Manager Community Manager
  • 60 Replies

What happens if events are postponed or rescheduled?

We know these are frustrating experiences which is why we make sure to keep our fans informed through emails if there has been any change in the status of their event. Once confirmed, any info we have on the rescheduled date will be included in the e...

by Community Manager Community Manager
  • 18 Replies

Coupon Expiration in Stubhub Wallet

I have a credit in my StubHub Account for over $200 that was granted last year, however, due to COVID cancellations, I have not been able to spend that money. The credit expires 10/10/2020. The representative I spoke to over the phone told me I have ...

Coupon expiration date

I am sure this has been asked a million times already, the coupon has been issued for my event. It expires on 12/31/21, what if there are still no events in 2021? will the coupon be expired? and what happened to being given the choice between a refun...

MLB Ticket Refund

Hi, I'm an Aussie in Australia who has/had tickets for the Yankee-Cubs MLB game at Yankee Stadium on 28 June. Border is closed, game past. How can I get a refund pls?

  • 1 Replies

GreenDay @ Groningen 2020

I ordered Electronic tickets for the Greenday concert @ Groningen on the 14 June 2020. The tickets were originally due to be available to download on the day of the concert but this download was never available. This concert has now been rescheduled ...

  • 1 Replies

Coachella event status

Coachella 2020 is cancelled. I brought shuttle tickets through Stub Hub. On 'My Orders' it's still stating that the event is active so I can't get my refund. Please can you explain this when the event was cancelled a long time ago.

Refund for event without fans

Hi, I purchased tickets for the Penn State (home game) vs Ohio State game (originally scheduled for October 24th, but now scheduled for November 7th).However, it came to my attention that there will be no fans at all sporting events (see link here: h...

  • 3 Replies

Las Vegas Raiders preseason

The NFL announced their decision to cancel all preseason games some weeks ago.. saddened me to hear because I was so excited to be able to take my grandma-who lives there-to the very first game in this brand new stadium for the team.. 400+ dollars fo...

Expiring Coupon

I have a coupon issued last year, non-covid related, that is expiring soon, 8/11/2020. I havent been able to use this year due to no events to book. Can I get my coupon extended for another year? How do I reach someone that can address this?