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Buying Tickets - FAQ

StubHub is a ticket marketplace where fans can come to buy and sell tickets from one another. Being that we are a marketplace, StubHub does not own or list tickets found our site. Have questions before you buy? Keep reading for some frequently asked ...

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Match Working day Preview:

of allow for Chaim Bloom choose the add at the exchange deadlineWe all notice that John Mozeliak is stepping down at the conclude of the 2025 time. That cant occur before long sufficient. I believe we as Cardinals enthusiasts would all concur upon th...

RIPPED OF

ADD ME TO THE LIST OF "SUCKERED BY STUBHUB" VICTIMS - NO SEAT TICKETS RECEIVED - 9 PHONE CALLS - TWICE ON EVENT DAY... 17 TOTAL PHONE HOURS... PLUS COUNTLESS EMAILS UNTIL THE EMAIL 25 MINS PRIOR TO EVENT STATING THEY DECIDED I HAD ACCESS TO TICKETS T...

BUY SOMEWHERE ELSE!

So first I would like to state something because I seen a post on here saying why don’t people actually leave suggestions and feedback so the employee and the company can get better at their job so fortunately if they we’re actually doing their job a...

Portland Parking

Beware of parking passes sold in Portland for events at the Arlene Schnitzer Concert Hall. I paid a total of $28.01 for a pass. When we got near the concert hall, we started looking for the parking....it is 1.7 miles away!!!! Forget that; we ended up...

Stubhub customer service

Someone hacked my account and purchased three sets of tickets on March 17, 2025 at 1:30 a.m. Stubhub cancelled two orders after they realized I did not place those orders. I heard the text alerts on my phone and immediately called Stubhub. I was told...

Recommended Tickets Filter "On"

Buyers - - There are lots of tickets out there you aren't seeing! The "Recommended Tickets" setting is automatically in the "on" position. I've never been on a website that decided for me what I want to filter! If you're not seeing very many options ...

Fraud

I bought tickets, 12 hours later close to $4,000 worth charges on my card to shows in state I don't travel too,then after those been taken care of someone went and sold my George Strait tickets for a dollar and I am having to wait to hear if I get a ...

Tocket

I bought john waite ticket for ameristar. Blackhawk. Colorado. The concert was at ameristar in Missouri. I want refund

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How to initiate a refund process for named ticket

Hello StubHub community, Does anybody know how I can initiate refund procedure other than calling a Support?The ticket I received clearly states that ID verification is required for entry. I have already contacted the venue directly, and they confirm...

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mispresentation

Ugh google.com/search?q=Stubł 1GoogleStubhub sold me ticket within 2CXAllImages NewsVideosShort videosshoppin:Al OverviewIf Stubhub sold you a ticket within 20 hours of a performance, and you were unable to resell it due to their policy prohibiting s...

Customer service

I purchased hockey tickets this evening. I accidently confirmed the purchase prior to adding my promo code. I called customer service immediately to try and cancel the order. I literally spoke to an agent within 1 minute. I spent 45 minutes on the ph...

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STUBHUB Lying and not honoring their guarantee

I bought parking passes for all Houston rodeo events. I only received a ticket for 1 event. Events started today. I have been working with customer support trying to get a resolution. I said I did not want a refund, I want my tickets like they kept p...

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Concert never changed from postponed

Hi, my Partynextdoor concert that was supposed to be on July 9 was cancelled a couple days before. The status of the concert is still “postponed” and hasn’t changed to rescheduled or cancelled so I cannot get my money back. I was told it usually take...

Mispresentation

Al OverviewIf Stubhub sold you a ticket within 20 hours of a performance, and you were unable to resell it due to their policy prohibiting sales within 48 hours of the event, then you may have a valid complaint with Stubhub as they sold you a ticket ...

DO NOT BUY FROM STUBHUB - UPDATE

StubHub customer service is horrible when it comes to correcting their order issues and they make it the customers problem. I should have read all of the horror and upset customer stories and just requested a refund when my order went wrong. But even...

Scam

I purchased the parking passes offered after I had purchased my tickets from Ticketmaster, took me to StubHub, night of the event I followed gps provided by StubHub because I do not live there, took me to a car sales lot, so I went to the moda parkin...

Beware/FYI

FYI when buying tickets!!! Only after completing the purchase will they inform you that your tickets will be delivered the day of the event. If you are able to get in contact with them they only give you their BS line that your purchase is guaranteed...

Never Do Business w/ StubHub

I advise everyone to steer clear of StubHub. Unlike any other online merchant that asks you to confirm a purchase before final processing, StubHub automatically processed an order after I updated my credit card information on my account. It did not a...

Seats Downgraded With No Compensation

My fiance bought us tickets for Hamilton which I've been wanting to see for years for a present for my birthday. He spent a lot of time finding the best seats for the best price and we were super excited about it. Fast forward to the week before the ...

Refund Request for Fraudulent Purchase

Hello I have experienced an absolutely brutal form of customer service today with StubHub. After having successfully used the service many times over the past decade to purchase mostly sports tickets, my account was somehow hacked this morning at 6:3...

fraudulent activity

Yesterday somebody hacked into my Stubhub account and purchased tickets to Usher (who I wouldn't buy tickets for) at the Barclay Center (I don't know where that is). My card on file was charged $730. and then credited back the $730. I was alerted to ...

Site-wide issue for sorting by best view

There seems to be an issue across StubHub for every arena I have checked for sorting listings by best view. The order of the rows is wrong. Here are 4 examples. Capitals 2025 Apr 13 Sec 101 Blazers 2025 Apr 13 Sec 112Lakers 2025 Feb 8 Sec 117National...

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Under 2 years old

Hi there. It says for the Monster Jam on March 15th that under 2 years are free, does this mean that 2 year olds are free or is it 23 months and below is the qualifying age?Thanks

Postponed

My concert tickets were scheduled for April 9, 2024 and it has been in a postponed staus since then. No emails, changes or refunds have come my way and it's almost 2025 now! I feel like my money was stolen from me. No matter what route I have taken, ...

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Purchased Tickets

To whom it may concern,I am extremely frustrated with your organization and business right now. I have been on the phone with your Customer Service and a manager for 2 hours today. I originally purchased Floor seats and when the confirmation came thr...

Theft

Hello to any who will listen. Stub hub stole my money. I had ordered two tickets for Bears Minnesota game . My wife had a stroke ,almost lost her. I call Stubhub for a refund, They said they don't do refunds unless she died. REALLY? WHILE I am dealin...

Cancelled Event

Bought tix to a show in Austailis when we were visiting from Canada. The show was postponed. Now it has been completely canceled. I emailed the venue directly and they told me that the original purchaser was fully refunded for the tickets. Which mean...

Don’t trust StubHub

Don’t trust StubHubI bought orchestra centre row g tickets to Stereophonic, got the QR code but was told at the theater that the code was invalid. StubHub apologized and said that their policy was that I could have as good or better tickets. With 15 ...

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Still Not Paid

I want to add our voice to the growing number of people still waiting for payment. My partner and I sold our tickets in October, and we’ve yet to receive any payment. It’s becoming clear that this is not an isolated issue, with many others also exper...

Not trust worthy

Absolutely Horrible that Stub Hub Screwed me out of $438. I don’t care what the terms are. When you are told by Stub Hub that the tickets you purchased were not valid throw them away and do so, then be charged for them after and not given a refund or...

Missing Refund since 11/13/2024

Hi, I've been waiting for a refund of $531.75 since November 13th. The email (screenshot attached below) says I would be getting the refund within 5-8 business days. It's been 16 business days with Thanksgiving holiday excluded. I called Stubhub nume...

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Purchased the Grinch tickets 2 weeks before event. 5 hours before showtime we were notified my tickets i purchased weren't available.

Stub hub is doing just like ticketmaster and reselling tickets weeks after purchase. Purchased The Grinch for my grandkids (2) weeks before event. DAY OF i get a email 5 hours before event starts saying 'MY TICKETS AREN'T AVAILABLE ANYMORE???? They p...

Questions sur mes billets

Bonjours, j’ai achetée des billets de hockey ce matin sur votre site mais je n’ai pas de code bord sur mes billets. Je l’ai est mis dans mon Wallet sur mon téléphone mais pas de code bord qui apparaît sur mes billets est-ce que c’est normal ?

No refund

No refund for Aerosmith tickets (and parking pass). I've never seen anything like this. Why StubHub?

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No parking kiosk

When I ordered parking pass theyr wasn’t a kiosk at parking lot to add vehicle info so I requested a compensation, customer service they can’t help.. wasted money in buying parking pass through stub hub. Don’t waste your time when they knew it was an...

Tickets Delivering Day Of Event

I'm a US citizen and I just purchased Gracie Abrams tickets for February 27th in Paris. I put my US address in for the shipping method, but I'll be in Paris on the day it's expected to be delivered. I was wondering if I'm able to receive an e-ticket ...

Purchased tickets for Christmas gift

My first purchase here. I need a guarantee for receiving the tickets I purchased here. I received notification, it might be months later, until I receive the purchased tickets.1. That’s too late to give as a gift in December.2. How do I know I will r...

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Stub Hub customer service

The Stub Hub customer service is terrible. I purchased tickets to the Aerosmith concert in 2023. The concert was cancelled in Aug 2024. I orginally asked for a refund however they couldn't refund the money because our credit card was cancelled in May...

Unreasonable Overcharge for Parking

I recently purchased a Ticket for Parking at the Ford Idaho Center in Boise, Idaho through StubHub. Upon arrival, I was shocked to learn that I had been charged over **eight times** the onsite parking fee. This excessive markup is completely unaccept...

Coin Master Rewards 2024

Coin Master has captivated players around the world with its unique blend of slot-machine excitement, village building, and friendly battles with friends. With each spin, players can win coins, raids, or attacks on other players, creating a fast-pace...

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Chris Brown

Helloi have tickets for the upcoming Chris Brown concert in Brazil, but I don’t know where to purchase his fan membership card, someone please assist me. Rinnie

Billie Eilish ATL tix

New to StubHub - sorry if this is dumb....on this show there is a blurb that says, "To gain access to the event, you need to be accompanied by the original buyer of tickets." Is this a thing? How does this work?

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Positive buying experiences

Hi guys, I just wanted to start a discussion about positive purchasing experiences as there seems to be a lot of negative ones.I’ll start, I just went to a LaLiga game last night. My tickets were incredible and I had a great time.That was all thanks ...

Buying tickets for different events

Is there a way to buy tickets for different events (i.e. two baseball games or one game and one concert), etc.?I've been able to buy tickets for one event per login.(My credit card company starts to panic if they more than a couple of charges in one ...

Buying tickets for Tomorrowland Festival

Hi there, I'm interested in attending the Tomorrowland festival in Belgium and would like to purchase the tickets via SH. However, I know that you need a bracelet to enter the festival and that the bracelets don't get delivered to the Buyer up until ...

The name at the transfer tickets

Hi. I received my erastour tickets. But why is it under my name? I was not the original purchaser. Last kpop concert I went to , the ticket name is the original purchaser name. Can someone help me because I want to know if the ticket is legit?

How do I get our Madonna VIP ticket add ons?

My father purchased 2 Iconic VIP tickets to Madonna in Chicago (Feb 2nd) for through StubHub with theFanProtect Guarantee. He transferred the tickets as a gift and they went to my Ticketmaster account but apparently the VIP add ons did not transfer. ...

Buying tickets to a contingent event

I am living overseas (Europe) and about to buy tickets for a contingent event.Stanley Cup Playoffs Game 5: Boston Bruins vs. TBD.Now there is a chance this game will never be played if:- Bruins get eliminated before the finals or lose in 4 games of t...