Do you want to browse tickets using another currency? When browsing tickets on StubHub, you have the option to select your preferred language as well as your preferred currency for checkout. You will select this on the home page for stubhub.com or st...
We know these are frustrating experiences which is why we make sure to keep our fans informed through emails if there has been any change in the status of their event. Once confirmed, any info we have on the rescheduled date will be included in the e...
StubHub is a ticket marketplace where fans can come to buy and sell tickets from one another. Being that we are a marketplace, StubHub does not own or list tickets found our site. Have questions before you buy? Keep reading for some frequently asked ...
To start this process, please be sure that you are NOT logged into a regular account. If you are, log out first. Afterwards, click on the link that says "My Tickets" or the button on the bottom of the app: After that, a pop-up will be displayed. DO N...
Is anyone else getting ignored by Stub Hub Customer Service? I had an issue. I emailed them on 9/22 and again on 9/28. I am still waiting to receive a response. It's disheartening that I did not receive an acknowledgment that the email was received. ...
Purchased tickets in Feb for Phillies game.Seat map showed tickets behind home plate available in dugout section F which is separate from the rest of the section. So the dugout section was colored blue while the rest of the section was gray. It's imp...
I have been given several different address's from the internet and Stub Hub's representative about what address you should mail a letter of dispute to regarding the Stub Hub Litigation department. Can someone please assist me with the correct addres...
So first I would like to state something because I seen a post on here saying why don’t people actually leave suggestions and feedback so the employee and the company can get better at their job so fortunately if they we’re actually doing their job a...
okay envelope just returned to me cant deliver
Beware of parking passes sold in Portland for events at the Arlene Schnitzer Concert Hall. I paid a total of $28.01 for a pass. When we got near the concert hall, we started looking for the parking....it is 1.7 miles away!!!! Forget that; we ended up...
Someone hacked my account and purchased three sets of tickets on March 17, 2025 at 1:30 a.m. Stubhub cancelled two orders after they realized I did not place those orders. I heard the text alerts on my phone and immediately called Stubhub. I was told...
Buyers - - There are lots of tickets out there you aren't seeing! The "Recommended Tickets" setting is automatically in the "on" position. I've never been on a website that decided for me what I want to filter! If you're not seeing very many options ...
I bought tickets, 12 hours later close to $4,000 worth charges on my card to shows in state I don't travel too,then after those been taken care of someone went and sold my George Strait tickets for a dollar and I am having to wait to hear if I get a ...
How do we get our refund from StubHub or will this go through Houston Rodeo?
I bought john waite ticket for ameristar. Blackhawk. Colorado. The concert was at ameristar in Missouri. I want refund
Hello StubHub community, Does anybody know how I can initiate refund procedure other than calling a Support?The ticket I received clearly states that ID verification is required for entry. I have already contacted the venue directly, and they confirm...
Ugh google.com/search?q=Stubł 1GoogleStubhub sold me ticket within 2CXAllImages NewsVideosShort videosshoppin:Al OverviewIf Stubhub sold you a ticket within 20 hours of a performance, and you were unable to resell it due to their policy prohibiting s...
I purchased hockey tickets this evening. I accidently confirmed the purchase prior to adding my promo code. I called customer service immediately to try and cancel the order. I literally spoke to an agent within 1 minute. I spent 45 minutes on the ph...
Do Not Buy From StubHub - Horrible Customer ServiceI purchased NIN tickets from StubHub on 1/30/2025I received incorrect tickets from StubHub on 1/30/2025I immediately contacted StubHub that same day to inform them and they asked for the end that wee...
I bought parking passes for all Houston rodeo events. I only received a ticket for 1 event. Events started today. I have been working with customer support trying to get a resolution. I said I did not want a refund, I want my tickets like they kept p...
Hi, my Partynextdoor concert that was supposed to be on July 9 was cancelled a couple days before. The status of the concert is still “postponed” and hasn’t changed to rescheduled or cancelled so I cannot get my money back. I was told it usually take...
Purchase I am out is $14Arbitration starts at $200Any other way to proceed?
Al OverviewIf Stubhub sold you a ticket within 20 hours of a performance, and you were unable to resell it due to their policy prohibiting sales within 48 hours of the event, then you may have a valid complaint with Stubhub as they sold you a ticket ...
StubHub customer service is horrible when it comes to correcting their order issues and they make it the customers problem. I should have read all of the horror and upset customer stories and just requested a refund when my order went wrong. But even...
I purchased the parking passes offered after I had purchased my tickets from Ticketmaster, took me to StubHub, night of the event I followed gps provided by StubHub because I do not live there, took me to a car sales lot, so I went to the moda parkin...
Why was my thread about Chris at StubHub removed??!?!?!!? What are the moderators scared of? Pretty annoyed at this, because annually I spend well over $8K a year on StubHub, might need to stop that.https://stubhub.community/t5/Removed-Content/So-you...
FYI when buying tickets!!! Only after completing the purchase will they inform you that your tickets will be delivered the day of the event. If you are able to get in contact with them they only give you their BS line that your purchase is guaranteed...
I advise everyone to steer clear of StubHub. Unlike any other online merchant that asks you to confirm a purchase before final processing, StubHub automatically processed an order after I updated my credit card information on my account. It did not a...
My fiance bought us tickets for Hamilton which I've been wanting to see for years for a present for my birthday. He spent a lot of time finding the best seats for the best price and we were super excited about it. Fast forward to the week before the ...
Hello I have experienced an absolutely brutal form of customer service today with StubHub. After having successfully used the service many times over the past decade to purchase mostly sports tickets, my account was somehow hacked this morning at 6:3...
Yesterday somebody hacked into my Stubhub account and purchased tickets to Usher (who I wouldn't buy tickets for) at the Barclay Center (I don't know where that is). My card on file was charged $730. and then credited back the $730. I was alerted to ...
There seems to be an issue across StubHub for every arena I have checked for sorting listings by best view. The order of the rows is wrong. Here are 4 examples. Capitals 2025 Apr 13 Sec 101 Blazers 2025 Apr 13 Sec 112Lakers 2025 Feb 8 Sec 117National...
I've sent 5 emails to "customercare@stubhub.com" this week regarding the posting of an authorized credit to my account and haven't received a single reply. This is on top of over 2 hours with the Call Center, a useless Chat, and a previous message on...
StubHub notified me of the credit due under the settlement but refused to post it to my account. I was told when I wanted to apply the credit to a ticket purchase I was to call Executive Customer Care (ECC) and provide my case number and then it woul...
How do I file for a refund for the fake tickets SH sold me for the Boston College v. Providence hockey game this past Saturday?
Has anyone else had issues with StubHub allowing fraudulent sellers and not compensating buyers?I recently purchased a parking pass through StubHub, only to discover that the pass I received was for a completely different "Lot K" located nowhere near...
Hi there. It says for the Monster Jam on March 15th that under 2 years are free, does this mean that 2 year olds are free or is it 23 months and below is the qualifying age?Thanks
Tickets I bought to a concert that was cancelled days before it happened in July is still “postponed” so I can’t get a refund. People have told me to just wait but it’s been almost five months which is crazy. Anything I can do? How long have you had ...
I bought ticket to Ford field for the wildcard game. That game has been cancelled. The wild card game will not be in Detroit.
My concert tickets were scheduled for April 9, 2024 and it has been in a postponed staus since then. No emails, changes or refunds have come my way and it's almost 2025 now! I feel like my money was stolen from me. No matter what route I have taken, ...
Stubhub owes me a refund of $531.75 for tickets that never got delivered because it was reported stolen from Ticketmaster. Stubhub sent an email confirming that I will receive a refund in the amount of $531.75 on November 13th within 5-8 business day...
To whom it may concern,I am extremely frustrated with your organization and business right now. I have been on the phone with your Customer Service and a manager for 2 hours today. I originally purchased Floor seats and when the confirmation came thr...
Hello to any who will listen. Stub hub stole my money. I had ordered two tickets for Bears Minnesota game . My wife had a stroke ,almost lost her. I call Stubhub for a refund, They said they don't do refunds unless she died. REALLY? WHILE I am dealin...
Bought tix to a show in Austailis when we were visiting from Canada. The show was postponed. Now it has been completely canceled. I emailed the venue directly and they told me that the original purchaser was fully refunded for the tickets. Which mean...
Don’t trust StubHubI bought orchestra centre row g tickets to Stereophonic, got the QR code but was told at the theater that the code was invalid. StubHub apologized and said that their policy was that I could have as good or better tickets. With 15 ...
I want to add our voice to the growing number of people still waiting for payment. My partner and I sold our tickets in October, and we’ve yet to receive any payment. It’s becoming clear that this is not an isolated issue, with many others also exper...
Absolutely Horrible that Stub Hub Screwed me out of $438. I don’t care what the terms are. When you are told by Stub Hub that the tickets you purchased were not valid throw them away and do so, then be charged for them after and not given a refund or...
Hi, I've been waiting for a refund of $531.75 since November 13th. The email (screenshot attached below) says I would be getting the refund within 5-8 business days. It's been 16 business days with Thanksgiving holiday excluded. I called Stubhub nume...
Stub hub is doing just like ticketmaster and reselling tickets weeks after purchase. Purchased The Grinch for my grandkids (2) weeks before event. DAY OF i get a email 5 hours before event starts saying 'MY TICKETS AREN'T AVAILABLE ANYMORE???? They p...
Bonjours, j’ai achetée des billets de hockey ce matin sur votre site mais je n’ai pas de code bord sur mes billets. Je l’ai est mis dans mon Wallet sur mon téléphone mais pas de code bord qui apparaît sur mes billets est-ce que c’est normal ?
No refund for Aerosmith tickets (and parking pass). I've never seen anything like this. Why StubHub?
I purchased a ticket for Taylor Swift's concert in Vancouver, BC, Canada. During the purchase on StubHub, it asked me for the Attendee name and I put my wife's name there. However, she is unable to go. Can I go instead in her place on that ticket? I ...
When I ordered parking pass theyr wasn’t a kiosk at parking lot to add vehicle info so I requested a compensation, customer service they can’t help.. wasted money in buying parking pass through stub hub. Don’t waste your time when they knew it was an...
I'm a US citizen and I just purchased Gracie Abrams tickets for February 27th in Paris. I put my US address in for the shipping method, but I'll be in Paris on the day it's expected to be delivered. I was wondering if I'm able to receive an e-ticket ...
My first purchase here. I need a guarantee for receiving the tickets I purchased here. I received notification, it might be months later, until I receive the purchased tickets.1. That’s too late to give as a gift in December.2. How do I know I will r...
I purchased tickets to an event. Within minutes of that purchase, I went back to look at the other options I had been looking at before deciding, and BOOM, I had a confirmation that another set of tickets was purchased. I have no idea what I clicked ...
I bought tickets today and the link to download them showed The Ritz in Raleigh, NC for the same date and about the same time. Is this listing for Tampa a legit show or a big mistake?
The Stub Hub customer service is terrible. I purchased tickets to the Aerosmith concert in 2023. The concert was cancelled in Aug 2024. I orginally asked for a refund however they couldn't refund the money because our credit card was cancelled in May...
I recently purchased a Ticket for Parking at the Ford Idaho Center in Boise, Idaho through StubHub. Upon arrival, I was shocked to learn that I had been charged over **eight times** the onsite parking fee. This excessive markup is completely unaccept...
Coin Master has captivated players around the world with its unique blend of slot-machine excitement, village building, and friendly battles with friends. With each spin, players can win coins, raids, or attacks on other players, creating a fast-pace...
I got tix last week on StubHub only to have Ticketmaster cancel them due to the seller “violating terms.” StubHub support assures me they’ll resolve it but after chatting with them 4 times over the last week, they can’t give me a timeline for resolut...
Helloi have tickets for the upcoming Chris Brown concert in Brazil, but I don’t know where to purchase his fan membership card, someone please assist me. Rinnie
A friend and I bought 6 tickets for Gracie Abrams and the seller backed out last minute (within a week). A link was provided for replacement tickets that don't exist. Now we see there are 6 seats available in the same section on the same night we pur...
If you are supposed to receive replacement tickets or a refund, how long did it take to get the link emailed? I've been waiting for the link for 2 weeks and calling to check regularly.
I have purchased Tickets for a Warriors Game in March 2025, which have a 2023 - 2024 Warriors Logo on the Tickets. As we are heading over from Australia, is this something that I should be concerned about?
New to StubHub - sorry if this is dumb....on this show there is a blurb that says, "To gain access to the event, you need to be accompanied by the original buyer of tickets." Is this a thing? How does this work?
Hi guys, I just wanted to start a discussion about positive purchasing experiences as there seems to be a lot of negative ones.I’ll start, I just went to a LaLiga game last night. My tickets were incredible and I had a great time.That was all thanks ...
Did StubHub remove all fraudulent ticket listings as of October 4, 2024 15:00? Are the ones listed now legitimate?
My wife and I were very excited to attend this MLB game Atlanta Braves vs LA Dodgers, but unfortunately I got sick with Covid-19 and we were not able to attend. We were not able to resell due to the short notice and also we are out around $580 while ...
Is there a way to buy tickets for different events (i.e. two baseball games or one game and one concert), etc.?I've been able to buy tickets for one event per login.(My credit card company starts to panic if they more than a couple of charges in one ...
Hi there, I'm interested in attending the Tomorrowland festival in Belgium and would like to purchase the tickets via SH. However, I know that you need a bracelet to enter the festival and that the bracelets don't get delivered to the Buyer up until ...
Is the available date the day the tickets will get to you? or the date the seller will send?
Hi. I received my erastour tickets. But why is it under my name? I was not the original purchaser. Last kpop concert I went to , the ticket name is the original purchaser name. Can someone help me because I want to know if the ticket is legit?
My father purchased 2 Iconic VIP tickets to Madonna in Chicago (Feb 2nd) for through StubHub with theFanProtect Guarantee. He transferred the tickets as a gift and they went to my Ticketmaster account but apparently the VIP add ons did not transfer. ...
I am living overseas (Europe) and about to buy tickets for a contingent event.Stanley Cup Playoffs Game 5: Boston Bruins vs. TBD.Now there is a chance this game will never be played if:- Bruins get eliminated before the finals or lose in 4 games of t...
