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Buying Tickets - FAQ

StubHub is a ticket marketplace where fans can come to buy and sell tickets from one another. Being that we are a marketplace, StubHub does not own or list tickets found our site. Have questions before you buy? Keep reading for some frequently asked ...

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Ticket & Delivery Concerns - FAQ

Tickets Q: How do I know my tickets are real? A: No need to worry about your tickets! StubHub has reviews in place that cover all accounts, purchases, sales, and listings. The reviews help make sure issues with your tickets are rare. Q: The name is d...

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How do I get my mobile transfer tickets?

To view your mobile transfer tickets, you'll need to accept a ticket transfer to view them on your mobile device. 1. When they're ready, we'll send you an email letting you know to either: Check your email for a transfer offer from Ticketmaster or th...

by Community Manager Community Manager
  • 60 Replies

What happens if events are postponed or rescheduled?

We know these are frustrating experiences which is why we make sure to keep our fans informed through emails if there has been any change in the status of their event. Once confirmed, any info we have on the rescheduled date will be included in the e...

by Community Manager Community Manager
  • 20 Replies

Fake Spring Training Tickets

I have knowledge tickets were posted for sale without Stubhub obtaining the ticket bar codes. This has lead to tickets being sold which will only be realized by the buyer 1 day before the actual event. How can Stubhub help buyers that may be travelin...

Future events & potentially invalid tickets

I recently purchased tickets for the NY Mets home opener (8 Apr 2021). If NY State's rules remain as currently stated, they will only permit 10% capacity at Citi Field. If MLB or the Mets "invalidate" my tickets because they are not among the lucky 1...

  • 1 Replies

Tickets for events not yet on sale

About a month ago, I purchased tickets for two Phillies Spring Training Games in Clearwater Florida. Today STUBHUB cancelled the purchase. Ostensibly due to COVID-19. So I called for refund. Okay that's in Progress but 120 days. Please don't blame th...

  • 2 Replies

Ticket refund

We purchased tickets for "the weekend" back in 2019. the show has been pushed twice now and is now into 2022. We do not want to attend anymore as this has been pushed out too far for us. Any way that we can get our money back or credit to attend some...

Refund in Progress

Hi Everyone,Checked my status for my refund on two events. It reads Refund in Progress. It has been awhile since I made the phone call to initiate a refund. How long until my credit card is credited back?Thank youJoan

  • 4 Replies

Ticket Refund

I was refunded for my tickets due to COVID but the event is NOT cancelled and they are still selling tickets in that section 2 rows down but $2k vs $68 I paid. This is not right! Looks like they are taking advantage of the situation, price gouging no...

  • 5 Replies

Event states TBA after 2 rescheduled dates

Can StubHub just refund me??? My original event was 03/20/2020, rescheduled to 08/2020, then rescheduled again to 12/2020 and now just states TBA....I paid over $1k for these tickets and I just want my money back!!! It's been almost a year!!! For the...

  • 1 Replies