Can someone tell me what is happening with the event that was postponed last August 31st at the Ironstone amphitheater in Murphy's, Ca? I get no help from the people that answer the phone with customer service. I can't be the only one whose money is being held because they haven't officially cancelled it. Please help if you can
Thanks
Frank
A quick Google search shows that the official status is postponed, not canceled. If you had purchased your tickets from the primary seller, i.e. Ticketmaster, then you would have been able to request a refund after 30 days of there not being a new date. But with Stubhub, they will not refund you if the official event status is not a canceled status. Sorry but you are stuck until they reschedule or officially cancel the original date.
That doen't make sense that you purchased on Ticketmaster but they came from Stubhub. Are you sure that you did not purchase from Stubhub but the ticket transfer came from the seller via Ticketmaster?
If Stubhub is involved in your sale then I don't think that there is any way that you purchased direct from Ticketmaster. Check your email for a Stubhub confirmation email, or log in your Stubhub account and look at your purhases.